Insurance Innovators Report - Intelligent Innovation: Re-inventing the customer journey

Insurance Innovators Report - Intelligent Innovation: Re-inventing the customer journey

In September, leading insurance professionals joined TIBCO for an exclusive and interactive roundtable dinner. During the course of the discussion, it became clear that while AI will significantly alter the customer journey, a lot still needs to be done in terms of both defining AI's capabilities as well as acknowledging where it best fits in an insurance business, how it will impact the workforce and reinvent the customer journey.

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