Next-stage personalization: a new frontier for CX

Delivering engagement, experience, and empathy to maximize value for your customers

Watch Webinar

To process your registration, TIBCO Software Inc. and TIBCO affiliates (collectively “TIBCO”) need to collect the below personal data from you. By registering for this TIBCO resource, you are consenting to TIBCO processing this data and contacting you by email, telephone, and/or social media with resource-related information.

By proceeding you agree to TIBCO contacting you regarding their products and services that may be of interest to you.

The partner TechNova may contact me regarding their products and services. Please see the Partners' websites for their privacy policies, including information on opting out. TIBCO is not responsible for Partners' communications.

Watch this webinar to learn:

  • Personalization before and after the advancements of Netflix and Amazon 
  • Strategies for making each customer interaction feel tailored
  • How to ensure personalization doesn’t become too intrusive and counterproductive
  • How best to balance personalization and consumer choice
  • Whether advanced personalization limits or increases impulse purchases  
  • The next step in advanced analytics and how you should be using it 

 

Speakers:

Steve Kato-Spyrou, UX Manager, John Lewis

Angel Serrano, Head of Data Science, Santander

Anand Sampat, Head of Customer Experience, c2c

David Rosen, Digital Innovation Leader, TIBCO

Natalie Chisholm, Presenter

TechNOVA_ Next-stage personalisation_ a new frontier for CX (1).mp4

Success with TIBCO:

First

casino in Las Vegas to go live with cloud-based hotel management

50,000/car/second

Thousands of data points per car, per second understood with TIBCO Spotfire

BEST

Airport in Europe, 4 years in a row (Airports Council International)

$300K SAVINGS/MONTH

In electricity consumption via analytic-driven asset utilization