Call Center Automation: Serve More Customers in Less Time

Major telecom firm reduces call center costs by $216M with TIBCO automation platform

Automation has helped telecom companies improve their net promoter scores (NPS) and reduce customer churn and the number and length of contact center calls.  

One leading telecom firm used TIBCO’s real-time automation platform to make call-backs when volume was low, thereby decreasing incoming calls, resulting in reduced costs of $120M annually

By streamlining call center operations, agents can now process 5,400 unique users per day, a 38% increase, resulting in greater call center efficiency and increased NPS. 

Hear from TIBCO’s John Fisher on how investing in TIBCO can enable consistent, uninterrupted customer operations that lead directly to reduced churn, improved Net Promoter Score, and longer customer subscription terms.

Call Center Automation - Serve More Customers in Less Time
You may also be interested in:

Speakers

John Fisher

John Fisher

Telecom, SME
TIBCO Software

Success with TIBCO:

First

casino in Las Vegas to go live with cloud-based hotel management

50,000/car/second

Thousands of data points per car, per second understood with TIBCO Spotfire

All

Airport information managed by TIBCO

Over $1 million

In projected opportunities

Watch Webinar

To process your registration, TIBCO Software Inc. and TIBCO affiliates (collectively “TIBCO”) need to collect the below personal data from you. By registering for this TIBCO resource, you are consenting to TIBCO processing this data and contacting you by email, telephone, and/or social media with resource-related information.