Manufacturers spend a great deal of money on warranty costs -- typically 2–5 percent of sales. Therefore, proactively detecting emerging defects and fraud is a distinct competitive advantage. But as supply chains have become more complex, including not just suppliers but manufacturers, service providers, and call centers, organizations are struggling to combine and analyze increasing volumes of disparate data to get the insights they need to gain this advantage.
Enter TIBCO Statistica™ warranty analytics. Through a combination of multivariate process monitoring, predictive analytics, and text mining, Statistica enables early detection of defects and product failures. In addition, it can help you mine warranty claim reports for emerging trends, identify fraudulent claims, recover warranty costs from suppliers, and more.