Creating a Connected Customer Experience Ecosystem to Drive Loyalty

At TIBCO NOW London, attendees had the opportunity to attend various use case sessions covering topics such as customer experience, delivering cloud-based services, and customer engagement. The audience heard from experts in various industries about how they have implemented these concepts in their own businesses and how the audience can in theirs.

Hosted by Ed Hill, VP and GM for UKI at TIBCO, this session was specifically focused on customer experience and how it applied to the retail banking and travel industries, featuring two experts in their respective industries, Erik Beverlo, the Director of Digital Processing at ABN Amro Bank and Stijn Bannier, Digital Product Manager for Open APIs at Air France KLM group.