A case action can now be configured to automatically start after a defined period of time when a case reaches a certain state or states. This is useful if you want to specify a period of time that a case can be in a particular state or states before some remedial action is taken.
A new web link data type that records a URL is available. Using the web link data type:
A new reports dashboard is available in TIBCO Cloud Live Apps that allows you to access summary data about your cases and work items. For example, you may want to see the number of cases that have reached the Pending state, so that you can take remedial action to progress those cases.
A new Live Apps Assistant is available in TIBCO Cloud Live Apps Mobile that allows you to create and interact with your cases using an automated chat-style interface. You can create cases and start case actions using text or voice. TIBCO Cloud Live Apps Mobile is available via the appropriate application store. The Live Apps Assistant is available in the US and Europe.
A new participant group data type that records a selected group:
Your application can use a conditional flow to decide how a case should proceed based on the participant data field.
You can now restrict case actions to one or more users or groups of users that have been selected from a participant data field.
A case action can now be configured to start automatically when a case reaches a certain state or set of states. This is useful, for example, if you have tasks in a case action that follow on from tasks in another case action. In this scenario, you may want to start a case action automatically, without waiting for a user to do something.
Data picklists enable your application users to choose from a set of data that’s available in your case. When completing a form, an application user can choose one or more items from a list of data. This is useful, if you want to get a list of items from a company data service, such as a list of different types of paint that an application user can order.
When designing an application in Live Apps Designer, you can now share a copy of your application with people outside your Live Apps subscription. In this way, applications can be used like templates.
You can now configure a user task to send a work item to one or more specific users in your subscription. Previously, user tasks could be directed to groups of users. Now, an application user can select specific people in their organization to send a subsequent work item to.
New feature help videos have been added to Live Apps that now describe, user tasks and work items, associating data with forms and state availability and exit states. Videos are now situated in the appropriate areas within Live apps as well as in Live Apps Help sidebars.
Mobile Case Manager now displays in a lighter theme, more closely aligned with the desktop version.
Using the Live Apps activities in TIBCO Flogo enables your company data systems to interact with Live Apps. You can take data from your company data systems and when designing a flow in Web Integrator, you can use it to perform case actions in Cloud Live Apps, for example.
Various improvements to the Process Editor to make it even easier to create process flows.
Various improvements to notes capability.
You can collaborate with other application designers by adding comments about an application and the data, states and processes in it.
You can view, add and reply to comments using the Comments button near the top right of each screen.
A new theme editor has been added to Live Apps Administrator. Using the Theme Editor, you can quickly and easily customize the look and feel of TIBCO Cloud Live Apps Case Manager. For example, you can customize Cloud Live Apps Case Manager to match your company branding, by adding your company logo and changing the colors and fonts in the header.
You can directly assign list fields of basic type to and from the service inputs and outputs. You can also assign the content of list fields of custom type.
For example, you could directly assign a list of numbers in your data to or from the service data. You could also assign from a list of 'Branch contact details' to a list of addresses in a company Recruitment management service.
Using the Live Apps activities in TIBCO Flogo enables your company data systems to interact with Live Apps. You can take data from your company data systems and when designing a flow in Web Integrator, you can use it to perform case actions in Cloud Live Apps, for example.
Phases are an optional way to group case states, with each phase containing one or more states.
Phases are useful when you have states which are alternatives of each other - like Offered Job and Reject Candidate in the Candidate application. These states don't make sense if displayed sequentially as only one of those states would be used in each case, when a candidate is either offered a job or rejected. So you can have a Phase called Decision to cover these two states.
Audit data older than 90 days will be deleted, and when a subscription is deleted, associated audit data will also be deleted.
