The North Face Launches Innovative Customer Rewards Program Designed and Delivered by TIBCO
VIPeak Gives Customers Rewards Beyond the Shopping Experience
TIBCO Software Inc. (NASDAQ: TIBX) today announced The North Face, the world's premier supplier of authentic, innovative and technically advanced outdoor apparel, equipment and footwear, has launched VIPeak, their new customer rewards loyalty program based on the TIBCO Loyalty Lab® Reward platform.
VIPeak is an exclusive membership program designed for loyal members to earn redeemable "PeakPoints" for every dollar spent and for participating in local activities such as the San Francisco Endurance Challenge, or on social media channels like Facebook. Every year in February, qualifying members (those with 10,000+ PeakPoints) can choose from an array of experiential rewards in The North Face VIPeak Rewards Catalog. PeakPoints can be redeemed for VIP adventures around the globe, future event entries or cash back credit at The North Face.
The VIPeak program leverages the entire suite of TIBCO Loyalty Lab products and services. TIBCO's Loyalty Lab Professional Services Group conducted customer research and assisted in strategizing for the unique loyalty program. The North Face then selected TIBCO's integrated SaaS platform, Loyalty Lab Reward, which is designed to improve the customer experience and build a deeper, more meaningful relationship with fans of the brand.
The program gives The North Face the ability to build a 360 degree view of their customers, while strengthening customer and brand engagement and increasing purchasing behavior via The North Face website. With Loyalty Lab, The North Face can place focus on their direct consumers with a cost-efficient, world-class loyalty program.
"We pride ourselves in delivering programs that are convenient, valuable and can provide exclusive offers to our clients and their customers," said Matt Elders, vice president, TIBCO Loyalty Lab. "We worked closely with The North Face to ensure VIPeak is not only a program that drives sales but also a program designed to encourage engagement with the brand outside of the shopping experience. Now North Face customers can be rewarded for getting the gear they need and getting outdoors to use it!"
TIBCO Software Inc. (NASDAQ: TIBX) is a provider of infrastructure software for companies to use on-premise or as part of cloud computing environments. Whether it's optimizing claims, processing trades, cross-selling products based on real-time customer behavior, or averting a crisis before it happens, TIBCO provides companies the two-second advantage® – the ability to capture the right information at the right time and act on it preemptively for a competitive advantage. More than 4,000 customers worldwide rely on TIBCO to manage information, decisions, processes and applications in real time. Learn more at www.tibco.com. For more information about TIBCO Loyalty Lab, please visit: www.loyaltylab.com.
TIBCO, two-second advantage, Loyalty Lab, and TIBCO Software are trademarks or registered trademarks of TIBCO Software Inc. in the United States and/or other countries. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.