eClinicalWorks Finds the Cure for Healthcare Data in Spotfire
Delivers insights at the point of care and saves customers millions
eClinicalWorks wanted to expand its business from simply capturing healthcare data to converting it into actionable insights. There were several requirements: The solution had to help provide simple answers to complex problems, analyses had to look good and make sense to end users, and there had to be mechanisms for getting data out of data silos.
The company set out thinking it would develop its own software. But when the team saw how TIBCO Spotfire® would integrate into its existing EHR application and supply new revenue from existing customers, the decision was made. “The trust we’ve put in TIBCO is giving our customers a better experience in so many ways,” says Product Manager Rohan D’Souza. “We know that we are using a tool that has gone through some serious vetting, and experts talk about it. Spotfire is used across various industries, but it’s really strong in healthcare. The healthcare information in the demo really made us comfortable that TIBCO understands healthcare complexity and how it could be solved through analytics.”
A key aspect of the solution is that it makes data easy for unfamiliar audiences. “Our users haven’t gone through any formal analytics training and don’t have time to invest in it,” says D’Souza. “Spotfire lets them easily drill down and see where the numbers on a dashboard came from.”
Customer Cost Savings
Customers are receiving remarkable cost-savings says D’Souza. “For me to be able to say that we truly are solving problems and reducing healthcare spending in this country so future generations shouldn’t have to worry about it makes me really happy. It makes our entire team happy that we’re investing our time to not only offer cutting-edge technology but also solving a really big problem that is healthcare spending.
“We’ve seen one customer save over $8 million dollars in 12 months,” says D’Souza. Another example is a customer that saved over $2 million in eight months. “Five branded drugs were swapped out for a generic equivalent without compromising patient satisfaction,” he says. “If you extrapolate that by the number of providers across the country, it could be truly disrupting.”
As the healthcare reimbursement system changes from one based on quantity of care to one based on quality, providers without actionable insight at the point of care risk revenue loss. “Providing actionable insights through our EHR puts us into the stratosphere,” says D’Souza. “It’s one thing to provide analytics in a dashboard that you can view from a browser, iPad, or an iPhone. It’s another thing to have that information at the point of care. The information might be on a dashboard they saw three days ago, but you can’t expect the provider to pull that up during a patient examination. You need the EHR system to notify that provider so they can see Suzie was a high-risk patient they identified on that dashboard, so they need to do X, Y, or Z now. Having information at the point of care can make the difference in saving a patient’s life.”
Customer Acquisition and Retention
“We’ve seen 30 to 40 percent of existing EHR customers come back to us wanting our analytics application,” says D’Souza.
Using Spotfire APIs, and its huge developer community, eClinicalWorks can build bridges to many silo’ed data sources versus more time-consuming methods. “What’s really helped reduce customer churn is providing fast and actionable insight right at the point of care and being able to make quick adjustments based on customer feedback.”
D’Souza believes in learning from other industries, and one of his models is weather. “No matter what part of the world you’re in, people look at weather information to help plan their day. It’s a classic example of data being converted into action. The sun or cloud icon tells a story about what the day is going to be like—irrespective of website, language, or region. That’s really what we want to do in healthcare. It’s how we can encourage dependence on this information and get inside the provider’s day, figure out their opportunities, and what they need to do to maximize them. That’s really the goal for us delivering solutions into the future.”