Next-stage Personalization: A New Frontier for CX

Insights from the filmed webinar hosted by TechNOVA in partnership with TIBCO

Personalization is key to meeting customer expectations in a world where the likes of Amazon, Netflix, and Facebook have set a new bar for experiences that delight, engage, and motivate. These experiences should be streamlined and seamless, but how do you achieve that? 

Read this webinar summary for insights from experts at TIBCO, Santander, c2c, and John Lewis on making it happen. Or watch the webinar here.

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