Webinar: Melbourne Airport Uses Streaming Analytics for the Customer Journey

Presented by:
Vic Raymond, ICT strategy, planning, and architecture manager, Melbourne Airport
Andrew May, senior consultant, Nukon
Michael O'Connell, chief analytics officer, TIBCO Software

About this webinar:

Passenger traffic at Australia's Melbourne Airport is sky rocketing, expected to double over the next 15 years. The airport is a 24x7 business with 75,000 visitors daily and thousands of staff and contractors involved in operations. With information and operational technologies that support everything from flight scheduling to baggage handling and building management to parking lots, the airport needed to bring all operations together in a simple, meaningful, sustainable manner to achieve its vision. Key was getting the traveler experience right.

Watch this webinar to hear Vic Raymond and Andrew May share how Melbourne Airport leverages TIBCO ActiveMatrix BusinessWorks™, TIBCO Enterprise Message Service™, TIBCO StreamBase®, TIBCO® Live Datamart, and TIBCO Spotfire® to improve the customer journey. Learn best practices for:

  • Capturing and assimilating customer data in real time, ensuring its accuracy, and delivering it through various communication channels.
  • Centralizing and managing operations from a reactive, to a proactive, to a predictive state of situational awareness and control.
  • Merging multiple data sources in-flight and validating them against business rules.

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