Learn How to Leverage Technology & Data to Create Seamless Customer Experience
Communicate Thoughtfully, Instantly
Capturing and processing information to enable right-time decision-making and action is essential to optimizing customer experience. Of course you will notify travelers of changes, but you can do more: Send them a text two days before departure asking, “Do you want to pre-order from duty-free?” or “Do you want to check in now and reserve a seat? Did you think about an excursion? Here is information about your next transfer.” Make their experience with you unique.
Discovering valuable information and identifying patterns is no longer confined to the realm of data scientists. Intuitive visualizations help staff understand context and react better and faster to customer needs. Display relevant information so teams can collaborate to get the most value out of your data―to improve operational efficiency, identify revenue opportunities, and engage with customers in ways that truly delight.
Deliver the Best Environment, Always
In addition to real-time customer interactions, you can sense, stream, and map crowd flow through terminals and evaluate your security, transportation, or retail services. Understand and plan for crowd fluctuations during the day and throughout the year. Analyze to understand travel needs and adapt to changing tastes to increase revenue and improve services.
Gain Insight into Traveler Decisions
From ticket purchase to arrival and departure, know where you’re finding success and where you’re falling flat. Leverage existing investments while using the agility and scalability of new data architectures to find gaps and fill them.