Western Express Delivers Efficiency and Cost-saving Opportunities with Advanced Analytics
As customer expectations of shipping carrier performance evolve along with technological capabilities, Western Express had an increased urgency to analyze its data for faster, smarter business decision-making and customer response.
Historically, reporting was handled by system engineers, and visualizations by the software team. As the company and its reporting needs grew, it became clear that engineers needed to focus on system efficiency, developers on creating new applications and tools, and a new BI department would be needed along with a smart analytics tool and streamlined analytics process.
Because of comprehensive out-of-the-box capabilities—data management, visual discovery, predictive analytics, and powerful visualizations—Western Express chose TIBCO WebFOCUS software to power its new BI department. The unified WebFOCUS platform enables the BI team to provide reports, dashboards, and customer-facing applications at scale so that fast, data-driven decisions can be made across the enterprise.
As requests came in, the BI team started implementing WebFOCUS software for teams and departments. Today, when a team requests reporting, a dashboard is created, and the BI team sends our portal links and delivers customized training. Each department receives an easily usable dashboard with training. Then, based on provided data, users can interact with their reporting tools and create their own content.
The new WebFOCUS solution provides an organized, modern platform for stakeholders to find all reporting specific to their needs. Data that was once emailed via reports is now compiled in one unified place, streamlining business processes. Shared insights are now available at the touch of a button. And reporting is accelerated with a team of dedicated business intelligence analysts managing all reporting requests.
According to Jeffrey Angst, VP of fuel, “Business and data analytics have been at the forefront of our success, and that especially holds true with the growth of our fuel department. With data coming in from all directions, WebFOCUS software consolidated the information into easily readable reports, which saves time and gives our associates the tools they need to make better decisions.”
Western Express users say the unique portal links are a major benefit. Stakeholders no longer have to dig through emails to hunt down reports and metrics. Data is democratized, available to all users, with 40 percent more employees now having access.
With the new WebFOCUS BI platform, stakeholders can focus on high-priority issues instead of waiting for reports and data. Teams can spend more time working on higher value projects that increase business efficiency and the potential for cost- saving opportunities. The company reports that employees save at least two hours per day by using the capabilities in the new platform.
According to Geoff Grenier, EVP operations, “TIBCO has allowed us to manage, in real time, pushed reports to users and management that affect frontline decision-making. Our BI team continues to just get better, more efficient, and creative as the project evolves. I cannot be more pleased with how we engaged and utilized our WebFOCUS tool, and I look forward to where this will take us.”