Liquid Telecom Makes Solid Improvements with TIBCO
Greater visibility, faster development, improved processes
“Some of the dynamics we were dealing with was the migration from the wholesale and enterprise sector to the retail market,” explains Development Team Leader John Oxley. “Having a large number of low-margin customers coming on forced us to automate a lot more of our systems."
"Our business goals are focused on providing support to the operating companies within the Liquid Telecom group. We have a large number of operating companies, ranging from 15 to 300 employees. We wanted to enable the large companies to be autonomous, while providing support for the smaller ones. Some of the challenges we faced were legacy systems and a lack of requirements and documented internal processes.
If those inhibitors were not resolved, it would have increased operational complexity, internal fraud, and cost, due to lost revenue and additional systems.
“Our tech objectives were to enable integration of legacy systems in a very low friction manner, easily set up a number of green field projects architected for future growth and development, and promote system and component reuse throughout the organization. We also needed to increase visibility to allow the business to react to changing requirements.”
“Our transformational business initiatives required an expandable platform that would allow us to encapsulate low-level technical functions and compose them into a high-level business tasks,” continues Mr. Oxley. “To be future-proof, we required an enterprise services bus, process engine, and a catalogue-based provisioning system.
“We began our relationship with TIBCO a couple of years ago when we required an integrations platform, which came in the form of TIBCO ActiveMatrix BusinessWorks™ 5 and TIBCO® Enterprise Message Service. The provisioning engine was very happily satisfied by TIBCO® Fulfillment Provisioning, [a service activation application that allocates communication network resources]. To build the business processes around that and deal with human interactions, we used TIBCO ActiveMatrix® BPM. These systems all came together as a single green field project that started with BusinessWorks 5. As BusinessWorks 6 stabilized, we migrated to it.
“Liquid Telecom has received a large amount of value from leveraging TIBCO Professional Services. They have understood our problems and brought a significant amount of technical knowledge and advice. They trained us and have given us a buffer and support system to fall back on when we don’t understand the product.”
High Quality and Faster, Smoother Development
“One of the primary advantages of migrating from BusinessWorks 5 to version 6 was the ability to utilize more development methodologies for the code itself, being able to better test that code, and more easily automate the build and deployment cycles. BusinessWorks 6 has allowed us to achieve much smoother development cycles and deliver high-quality code to our business customers with faster turnaround times.
Less Complexity, Better Business Processes
“Our TIBCO integration platform has enabled us to build business processes that are flexible and adaptable to change. We can build complex products with a minimum of effort and develop new products without introducing bugs. By abstracting IT complexity, we’re enabled to impact the business by providing a much higher level and more fully featured functions that simplify actual business processes.”
Greater Visibility, Fewer Errors, Improved Response
“Our process automation is ensuring that every step in the process is completed and gives us visibility into delayed stages, so we can escalate when required. We have taken a number of steps towards standardization, and this has provided the business with a stable and flexible platform, allowing us to react to customer demands and respond to customer requirements. By implementing standardization, we’re setting ourselves up for an easier future.”
“We want to continue delivering high quality solutions to our business customers. We also want to increase visibility into our IT organization and hopefully push self-service analytics to business customers, as well,” concludes Oxley.