Hotelbeds Group Puts API Management Problems to Rest
Stable, fast, simpler experience and clear metrics for evaluation
Operating mainly under the Hotelbeds and Bedsonline brands, Hotelbeds Group connects 35,000 travel intermediaries in more than 120 source markets to travel providers in over 180 countries who represent more than 120,000 hotels, 21,000 transfer routes, and 12,000 activities.
"The dynamics in our industry are affected by agreements and partnerships that can bring unexpected changes to the market, which is already influenced by world events," explains Bruno Rodriguez, API evangelist. "Changes are never ending. We have to keep up on events because you never know what can happen, what can drive the market. Our main goal is to provide quality services information throughout our booking websites.
"Our first goal was quota control. Customers were sending a massive volume of requests to our system and overloading our infrastructure. Because we couldn't handle the volume, customers were disconnected, so they couldn't book anything. Obviously, we were losing money. We needed API management.
“Our main audience is business partners, specifically clients' technical departments that access our recommendation product. We could no longer rely on massive walk-in traffic. We needed to manage it in a more efficient way. Our 10 years' old API was based on XML. We decided to create a new innovative API, the state of the art in the travel industry. In an increasingly competitive world, we really needed a cloud solution like TIBCO Mashery®. We compared at least three or four API managers and made the decision. It was, for us, a way to stay on top of it.
"Now with TIBCO BusinessWorks™ and Mashery, instead of disconnecting customers, we just reduce their quota. They can still complete bookings, and our systems are not harmed. Our API, which is RESTful, is easier to use than the others on the market. The platform handles up to 430 million data requests per day from users worldwide—that's around 6,000 data requests a second at peak.
Better Client Management
"Mashery allows us to have a portal where developers can log in using their Mashery credentials, and those credentials transfer to our internal CRM system. Mashery changed our processes so that our client experience and CRM process are related. We can now quantify and manage accounts and access to our API. The API program is growing rapidly, and we are very happy with its successful launch.
Stable, Fast, Simpler Experience
"Our clients have very big systems, and they need 100% assurance of the quality of our systems because they cannot allow their customers to fail to connect. They need us to deliver quality with zero percentage of error.
"Centralization of documentation on the portal provides fast access to our test and sandbox environments, which enhances and reduces development and testing time—very important to our clients. Customers get quick, simple, and secure access to our API. They can start testing almost instantly. Compared to other accommodation and services providers, we now have a great system, easy to integrate, very reliable. Our API suite is the fastest and lightest hotel distribution API in the market.
"Before, the reservation process didn’t provide a booking confirmation step. All of that has been reworked in a more efficient way. One of the key features of the new system is two-step booking. It's a key innovation because it creates greater simplicity in the overall booking experience.
Clear Metrics for Evaluation
"We have a set of reports that are tracking key metrics in our system to be sure that the enhancements are real. One of the metrics is continuous monitoring. That's a key feature because it shows the difference in simplicity from the older implementation. The simpler it is, the faster it should be, and we are quite sure we are achieving that.
"We are committed to investing in our cost-effective, revenue-generating technology to open new markets and attract new clients. It's an important differentiating factor and the key to our success. We are planning other new features and releases this year and next."