The CAK Uses a Trusted Citizens Master Data Platform in New Digitalization Program
As a governmental organization that implements specific healthcare regulations, the CAK required a trusted master data platform to better interact with the citizens of Holland and other governmental agencies.
A new regulation, WMO 2020, was the main driver. It calls for the government to support people who need help to stay in touch with society—efforts that are subsidized by all citizens through a monthly fee. The CAK is responsible for awarding support and invoicing for the fee, which creates massive amounts of data. Problems were occurring due to inconsistent data from external data suppliers, leading to incorrect decision-making by the help desk. Citizens struggled to get to the right help desk and didn’t receive satisfactory customer service due to delayed data.
But the regulation also provides for the CAK to seek IT simplification and agility, and that’s what it did.
The organization chose TIBCO's master data management(MDM) solutions because of its agile project approach and expertise in data quality. Via an integration layer, TIBCO solutions invoke data quality rules for data delivered by external and internal data suppliers.
The TIBCO OmniGen MDM platform creates a master citizen record from all data sources and makes decisions based on CAK rulings.
The CAK's new data solution guarantees a more agile IT landscape, and future regulations will be able to use the same solution architecture. With the new solution, the CAK achieves faster application decisions, better customer experiences, and reduced application errors.
According to Robin Horstkamp, manager of the project management organization at the CAK, "The trusted citizens master data platform enables the CAK to be agile in implementing new regulations."
TIBCO's master data management solutions enable the CAK to better serve citizens with uniform and reliable information—and a higher quality of service at lower implementation costs. Employees can increase their productivity by automating tasks and derive higher quality data insights from higher quality data. The solution reduces manual work for employees while also giving customers a better experience with fewer corrections needed.
Most importantly, with an increase in automation and a decrease in administrative workload, there is less downtime, improved data quality, and reduced objections and calls. With TIBCO's help, the CAK can streamline data workflows all while making Dutch citizens happier—and ultimately—healthier.