TIBCO has designed a set of advisory and enablement services to ensure customers derive maximum business value from their TIBCO investment. The focus of these services is on ensuring that the TIBCO solutions continue to drive value as the customer's business evolves. This is achieved through engagement aligned with TIBCO's Value Realization framework.
A TIBCO Customer Success Manager (CSM) will be assigned to your organization, providing on-demand access to a team of experts to ensure you get the right help at the right time. This team of experts offers a variety of deep business and technical skills with a knowledge of customer requirements. The TIBCO CSM will:
Your CSM will be a primary contact and responsible for developing and managing your Strategic Value Realization Plan (SVRP). The process includes working with you to create and manage a plan that identifies both the required and desired outcomes, outlining the steps to reach these goals and planned outcomes. Your CSM will manage various touch points to confirm that all is on track. These touch points include:
Project Kick-off – A Kick-off Meeting will start the planning process and validate product capabilities in scope, deliver the project plan and review implementation activities. Also includes:
Your CSM will facilitate enablement through helping customers become more proficient and efficient. This is achieved by sharing tools, processes and industry best practices and by identifying training needs of customer and partner teams.
The CSM will analyze customer adoption and engagement through Value Health Check workshops to help identify areas for optimization and improvement.
Project Status Management - Liaise with the customer's project manager, and conduct regular check-ins as needed to review project status and progress.
We will ensure customers are taking full advantage of the latest TIBCO capabilities, accelerators, solutions and help planning for the future, achieved through:
A TIBCO hosted meeting designed for the stakeholders on your Executive Team to ensure alignment and analyze the current and future business impact of TIBCO on your organization.
These services are primarily provided remotely, but some may be delivered on-site.