Build a connected customer journey

Eliminate friction and let customers get the experience they want, how, where, and when they want it. Create experiences that wow customers and move them to action with TIBCO Connected Intelligence solutions.

Connect

Connect

Integrate data from disparate systems for a deeper understanding of your customer. Deliver a frictionless, tailored experience that drives better outcomes.

Simplify

Simplify

Get all of the capabilities you need in an easy to use SaaS model that turns any knowledge worker into an innovator.

Predict

Predict

Combine data science and event management to predict customer behavior and provide personalized and contextual offers to customers at just the right time.

Smoother ride through airports

TIBCO integration, TIBCO Data Science and TIBCO eventing are being used to make Rome airport more predictive, helping it to be rated #1 in a very competitive industry. For instance, infrared IoT sensors in the ceiling monitor the length of lines so that if they get too large, they can proactively create another line. The airport is also using TIBCO technologies to point their customers to the least busy restaurants, helping travelers to have the best experience that they can while at the airport.

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Double manufacturing outputs and sales

TIBCO helped Blendtec, the $200 million a year kitchen appliance manufacturer and competitor to KitchenAid, gain more real-time visibility into the status of all its orders and inventory, resulting in a 50% increase in e-commerce sales. Blendtec sales and service teams now respond faster to customer inquiries, quickly identify orders with incomplete information, and spot and stop fraudulent orders.

Empowering retail staff to better help customers

With TIBCO, retail giant Desigual empowers its staff to be nearer to the customer so they can create a great shopping experience. The IT team created an innovative application with TIBCO integration that enables staff to check all catalogs and see customers' purchase history in a single view and real-time available stock in real-time on direct sales channels. Now, all of Desigual's stock and customer information are in one system for easy accessibility by the staff. In the last year, Desigual has attributed 2% of all increased sales to using TIBCO technologies.

Capabilities

Unify your data

Unify your data

Consolidate and cleanse all your customer data, with data management, hierarchy management and MDM solutions.

Provide consistency

Provide consistency

Integrate back-end applications and tools for a consistent, streamlined experience across digital channels.

Know your customers

Know your customers

Advanced analytics can help you and all your employees know and get closer to your customers.

Predict behavior

Predict behavior

Extend offers based on customer preference, and predict your customer preferences with advanced analytics.

Get contextual info

Get contextual info

With real-time event processing.

Industry Solutions

Banking

Today more than ever, banks need to stay relevant. Threatened by nimble FinTech startups chipping away at your traditional service and product mix and your...

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Retail

Like in banking, hospitality, and travel before it, retail is now moving digital transformation into high gear. Leading digital companies achieve 5X higher revenue growth,...

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Travel

More than other industries, Travel has the chance to use data to be enormously helpful and develop close relationships with customers. When you provide really...

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Telecom

When physical and digital channels aren’t connected, the customer experience becomes disjointed, undermines your brand reputation, and causes lower sales. Astute operators are capitalizing on...

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Are you ready to create unforgettable lifetime experiences for your customers?