Cloud Software Group Learning Center - FAQ


Cloud Software Group Learning Center Trial

What is included in the seven-day trial?

During the seven-day trial, you have access to hundreds of self-paced, elearning product technical courses and tutorials.

What happens after the seven-day trial?

After the seven-day trial, your account will expire. If you proceed with a subscription, your account will be reactivated, and you will be able to pick up exactly where you left off.

How do I sign up for a trial?

Sign up for a trial by filling out this form.

How long does it take to receive a trial account?

Your Cloud Software Group Learning Center trial will begin within 72 hours of your request submission.


Cloud Software Group Learning Center Subscription

What is the cost of a subscription?

The cost is $1200 for an annual subscription.

What is included in the annual subscription?

An annual subscription provides unlimited access to hundreds of courses and tutorials with new content every month.

How do I pay for my subscription?

Contact our Registrar to purchase an annual subscription Here.

Are subscriptions available globally?

Yes, subscriptions are available globally.

Can I change or cancel my subscription at any time?

Your subscription is good for one year; we do not provide refunds.

Can I share my subscription?

No, all subscriptions are individual.

Can I transfer my subscription?

Yes, you can transfer your subscription once, to someone in your company.

After I purchase a subscription, when do I get access?

Access to Cloud Software Group Learning Center begins within 72 hours of your payment.

What level of support is available with the subscription?

Support is available by emailing

Can I get access for more than one year?

No, we only offer one year subscriptions.

How do I get access to Cloud Software Group Learning Center as a partner?

Contact your partner account manager who can arrange access to Cloud Software Group Learning Center


Cloud Software Group Learning Center Platform

How do I log into Cloud Software Group Learning Center?

Customers login:

Partner login:

What web browsers are supported?

Microsoft Edge, Chrome, Safari, and Firefox. We do not support Safari on Windows. See all system requirements.

What devices does TCloud Software Group Learning Center work on?

Microsoft Windows 8 (or higher), OSX (last two major releases), and most Linux distributions.

What happened to MY.TEN/TEN subscription?

All subscriptions have been migrated with the same subscription renewal date.

How do I reset my password?

For password reset, click the Forgot Password link on the sign-in page. For issues with password resets, please contact

What if my password does not work?

It is possible that your subscription or trial has expired. Please reach out to for assistance.

Why didn't I receive a welcome email?

Please check your spam or junk folder.

Is course progression retained from trial to subscription?

Yes, course progress is retained from trial to subscription.


Cloud Software Group Learning Center Content

What products are covered in Cloud Software Group Learning Center?

Courses, tutorials, and workshops are available for most TIBCO products. Currently, we have training for TIBCO Spotfire, TIBCO Streaming, TIBCO Data Science, TIBCO Jaspersoft, TIBCO Data Virtualization, TIBCO EBX, TIBCO Hawk, TIBCO Cloud Integration, TIBCO BusinessWorks, TIBCO Flogo, TIBCO Scribe, TIBCO BusinessEvents, TIBCO Messaging, TIBCO ActiveSpaces, TIBCO Cloud API Management, TIBCO BPM Enterprise, and TIBCO Cloud Events.

What types of courses are offered?

Three types: 1) Foundation 2) Proficient and 3) Operations.

How long are the courses?

Foundation courses are 1 day, proficient and operations courses are 2 to 4 days depending on the product.

What is a tutorial?

A tutorial is an up to 10-minute video on a specific topic.

Are the courses on the latest releases?

All courses are based on the latest product release at the time they are created.

How often are courses updated?

Courses are typically updated within six months of the general availability of a major product release.

What courses help prepare for certification exams?

Foundation courses provide a foundation for the TIBCO Certified Associate exam, and Proficient courses provide a foundation for the TIBCO Certified Professional exam. Review exam prerequisites at

What language are the courses in?

All courses are in English.

Is there audio for all courses?

Most courses have both audio and video to easily follow along.

Does Cloud Software Group Learning Center keep track of student progress?

Yes, the platform keeps track of courses you have enrolled in, your progress, and completed courses. You can access the My Activities page from the main menu for details.

How do I get access to the virtual Labs?

Hands on labs are available only in our Instructor-led training classes.