Support Engineer – UK
Who is TIBCO, Headquartered in Palo Alto, CA, TIBCO Software enables businesses to reach new heights on their path to digital distinction and innovation. TIBCO works with organisations across the globe to unlock the potential of real-time data within their business to make faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application, data source and device; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real-time and at scale.
Our teams flourish on new ideas and welcome individuals who thrive in transforming challenges into opportunities. From designing and building amazing products to providing excellent service; we encourage and are shaped by bold thinkers, problem-solvers, and self-starters. We are always adapting and providing exciting opportunities for our employees to grow, learn and excel.
For our Global Support organization where we provide technical Product Support services to our customers and internal teams, we're looking for a Support Engineer to join us. Your primary focus is being the first technical point of contact helping to debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products.
You're responsible for gathering information about the reported problem, researching for known problems and workarounds, establishing the configuration and steps to reproduce the problem, and recreating the problem in a lab environment. Once the problem is understood, you're also responsible to identify workarounds or to collaborate with engineering to get a fix or a patch to the client as necessary to keep their systems operational.
You'll join a team where colleagues with different expertise work closely together to solve challenging tasks. We're a team of highly engaged people with lots of commitment and positive energy around you. You'll find an energetic, welcoming, and informal work environment that supports collaboration and creativity to make success happen. Many of us choose to be with TIBCO for a long time.
Who You Are:
You'll be someone who has an innovative way of thinking and loves problem-solving. To identify the right solutions it requires a great deal of technical expertise, so you must have the appetite and self-motivation to hone your existing skills/ knowledge and to learn new ones as you continue working on some of the most challenging customer cases that arise.
We're looking for someone who has proven experience working in a technical customer support role in a Java environment. If you don't have a working knowledge of Java but have proven expertise in other languages and/ or motivated to learn - this role could be a great fit!
We're also open to hiring graduates with an academic background in Computer Science/ Software Engineering/ Business Computing/ Information Science or similar (with a focus on Java). Starting your career with TIBCO as a Support Engineer you will develop a strong technical foundation of skills and experiences, as well as being exposed to a vast range of innovative and market-leading solutions, and interactions with enterprise customers.
What You'll Do
- Strong troubleshooting and analytical skills. Relevant technical customer support experience focused on debugging software issues beneficial
- Experience of programming languages (JAVA/ C/ C++/.Net) and debugging skills
- Experience of Unix and Windows operating systems and ability to simulate/ debug problems on these
- Knowledge of several of these technologies: J2EE, JMS, XML/ XPATH, web services, web development, app/ web servers, networking, TCP/ IP, HTTP, REST/ SOAP will be an added advantage
- Knowledge of databases (Oracle /SQL Server / DB2) and proficient in writing / analyzing SQL queries
- Fluent English with excellent verbal and written communication skills. Other additional fluent European languages welcomed in our international environment
- Comfortable with a high-volume workload with the ability to multitask and prioritize
- Ability to self-motivate and work with a can-do attitude even when it seems like an issue cannot be fixed
- Willing and available to deal with critical issues outside of business hours
At TIBCO, you will be working for a company who takes pride in promoting an entrepreneurial culture! Learning and development, innovation and creativity, team work, balance and wellbeing are all at the forefront of our core values when you are working with us.
After two decades we still pride ourselves on speed, agility and inspiration. Our people thrive doing work they are passionate about. We always encourage you to have your say, as we need your help to support us in continuously improving our community.
YOU - Health and Wellbeing
24/7 access to an Employee Assistance Programme that offers free, confidential help to you and your family and an employer-funded Private Medical Insurance plan. You can also benefit from dental insurance, health assessments, regular PT hosted fitness classes and a truly holistic approach to flexible working options.
FINANCES - Financial Future
We understand your financial future is key. That’s why you’ll have access to an exceptionally competitive pension scheme, a bonus/incentive plan, automatic enrolment in an income protection plan, enhanced pay for parental leave (maternity, paternity and adoption leave), as well as a death in service plan to provide you with that financial peace-of-mind.
PROGRESSION – Learn and Advance
Develop your skills with best-in-class on-line and in-person learning and development tools and keep up to date with your industry with professional subscriptions. You’ll also have the chance to participate in our ‘Elevate Live’ weekly enablement sessions, and for our Sales professionals - attend our Elevate Academy at our Global HQ in California.
COMMUNITY – Collaboration and Inclusion
Team up with our Culture Captains and help us continue to build #TIBCOSpirit. Daily we all strive to create a truly diverse, inclusive and collaborative community where we seek out inspiration, innovation and genuine WOW moments. From inspiring key-note speakers, to mental health awareness, to culture recognition days, we offer you a truly diverse environment where your voice matters.
CUSTOMERS - Make a difference
Take a look at our many customer success stories: https://www.tibco.com/customers
If you are looking for a collaborative, empowering and entrepreneurial environment where you enjoy doing what you do whilst making a real difference to our customers, we would love to hear from you.
Who You Are
Please note you must have full working rights for the country you are applying for. If on a work permit or visa please make sure the details along with expiry date are included on your application.
Applications and CVs MUST be in English.
TIBCO is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com.