Support Engineer

Overview

.Experience - 3 to 8 yrs

What You'll Do

  • TIBCO BW or TIBCO EMS/ Admin knowledge/experience
  • Understand the product issues reported by the customer and reproduce them locally in the support lab.
  • Attempt to own and manage urgent issues from a technical standpoint with minimal assistance.
  • Create Change Requests (CRs) for the defects/enhancements reported by the customer.
  • Work on the assigned TIBCO products (maybe more than one) and build proficiency in all areas of those products.
  • Create Knowledge Base articles (FAQ/Solutions) for the issues that have repeat value.
  • May need to work in the following shifts on a rotation basis:
  • APAC / Early morning shift (~4:30 am - 1:30 pm IST)
  • EMEA shift (~12:30 pm - 9:30 pm IST)
  • US East shift (~3 pm - 12 am IST)
  • US West or night shift (~9:00 pm - 6 am IST)

Who You Are

  • Bachelor’s/Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 5-8 years of relevant IT experience.
  • Good troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
  • Good understanding of Unix and Windows operating systems and ability to simulate/debug problems on these.
  • Working knowledge of several of these technologies: J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP will be an added advantage.
  • Good knowledge of databases (Oracle /SQL Server / DB2) and proficient in writing / analyzing SQL queries.
  • Product/Application support experience, JAVA / Database certification
  • Knowledge of different Authentication/Authorization mechanisms e.g. Basic, OAuth, Kerberos, etc.
  • Knowledge of Cloud technologies and different services e.g. AWS, Docker, RedShift..etc TLS/SSL concepts and their working mechanism.
  • Process Management, Memory Management, Performance management, application Scaling, etc.

About TIBCO

TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com.

Department

Support

Type

Full Time

Location

Pune, Maharashtra

India