Senior IT Automation Engineer (IT Platform Automation/Jira Plugin Developer) (Onsite/Remote)

Overview

As an Automation Engineer you will join the global TIBCO IT team in the development and support of TIBCO Service Desk platform and associated integrations. TIBCO Service Desk platform is the cornerstone of TIBCO's business operations designed to be the hub of the platform services ecosystem and a one-stop shop for all TIBCO employees and beyond. As a member of the platform automation team you will bring your knowledge and ideas to the table to help design and implement forward looking solutions, create exceptional end user experience and integrate new services.

 

What You'll Do

● Build custom solutions using Atlassian Plugin SDK and other technologies

● Support and maintain existing integrations

● Design and implement new processes based on customer requirements

● Analyze, troubleshoot and resolve application failures and performance issues

● Participate in platform vision development and continuous improvement by leveraging the latest industry knowledge and recommending design improvements

● Develop expertise to train staff on new technologies

● Contribute to internal wiki with technical documentation, manuals and IT policies

● Respond to end-user requests and educate them on best practices and existing processes

Who You Are

? Proficiency in Java and one the following - Python, Groovy, Go

? Demonstrated knowledge of JavaScript, HTML, CSS

? 3+ years of experience developing process automation

? 3+ years of experience developing and supporting integrations using APIs

? Strong analytical skills

? Working knowledge of SQL

? Understanding of the Jira back-end architecture is preferred

? Experience building extensions for Atlassian platform using Atlassian Plugin SDK is preferred

? Strong focus on customer satisfaction and attention to detail in your work

About TIBCO

TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com.

Department

IT

Type

Full Time

Location

Hanoi,

Vietnam