Senior Enterprise Customer Success Professional
Senior Enterprise Customer Success Professional - Munich, Germany
Who is TIBCO, Headquartered in Palo Alto, CA, TIBCO Software enables businesses to reach new heights on their path to digital distinction and innovation. TIBCO works with organisations across the globe to unlock the potential of real-time data within their business to make faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application, data source and device; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real-time and at scale.
Our teams flourish on new ideas and welcome individuals who thrive in transforming challenges into opportunities. From designing and building amazing products to providing excellent service; we encourage and are shaped by bold thinkers, problem-solvers, and self-starters. We are always adapting and providing exciting opportunities for our employees to grow, learn and excel.
TIBCO recognizes that our ongoing success and growth is directly associated with our ability to maintain consistently high levels of customer satisfaction, which in turn will translate into customer retention. We’re committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through actively engaging with them to understand their unique projects and partnering with them to help enhance their own ability to be successful with our products.
As Customer Success Manager you will advises and guides a variety of customers ensuring they maximize the value they derive from the TIBCO Connected intelligent Cloud (CIC) solution they purchased from us, further understand their emerging needs and help them align their programs with best practices and key success factors. Working closely with the TIBCO Account Executives, the pre-sales team and the professional service organization you will provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of TIBCO or uncovering new use cases for TIBCO amongst their customer portfolio.
You should be able to articulate value, inspire and sell the future and potential of TIBCO CIC offering to current or potential customers. Part coach, project manager, consultant and product expert, you are an experienced SaaS Customer Success Manager with a proven track record of problem-solving, extremely high retention and expanding account revenue.
What You'll Do
- 3-5 years’ experience in customer success, project management and/or account management in a professional services SaaS environment.
- Experience in Utilities, Retail & Telco is highly preferred.
- Experience in pre-sales and/or professional services a plus.
- Outstanding interpersonal and communications skills to maintain strong relationships with customers and colleagues.
- Detail-oriented and strong ability to prioritize and multitask.
- Strong written and verbal communication skills that allow you to communicate at all levels of an organization.
- Technical aptitude. Ability to develop a strong understanding of TIBCO CIC product offerings, market dynamics, and industry trends.
- Experience managing all phases of the SaaS lifecycle, working with technical products and facilitating between technical and business teams
- BA/BS degree required
At TIBCO, you will be working for a company who takes pride in promoting an entrepreneurial culture! Learning and development, innovation and creativity, team work, balance and wellbeing are all at the forefront of our core values when you are working with us.
After two decades we still pride ourselves on speed, agility and inspiration. Our people thrive doing work they are passionate about. We always encourage you to have your say, as we need your help to support us in continuously improving our community.
YOU - Health and Wellbeing: 24/7 access to an Employee Assistance Programme that offers free, confidential help to you and your family. You can also benefit from regular PT hosted fitness classes and a truly holistic approach to flexible working options.
FINANCES - Financial Future: We understand your financial future is key. That’s why you’ll have access to an exceptionally competitive pension scheme and a bonus/incentive plan.
PROGRESSION – Learn and Advance: Develop your skills with best-in-class on-line and in-person learning and development tools and keep up to date with your industry with professional subscriptions. You’ll also have the chance to participate in our ‘Elevate Live’ weekly enablement sessions, and for our Sales professionals - attend our Elevate Academy at our Global HQ in California.
COMMUNITY – Collaboration and Inclusion: Team up with our Culture Captains and help us continue to build #TIBCOSpirit. Daily we all strive to create a truly diverse, inclusive and collaborative community where we seek out inspiration, innovation and genuine WOW moments. From inspiring key-note speakers, to mental health awareness, to culture recognition days, we offer you a truly diverse environment where your voice matters.
CUSTOMERS - Make a difference : Take a look at our many customer success stories: https://www.tibco.com/customers
If you are looking for a collaborative, empowering and entrepreneurial environment where you enjoy doing what you do whilst making a real difference to our customers, we would love to hear from you.
Who You Are
Please note you must have full working rights for the country you are applying for. If on a work permit or visa please make sure the details along with expiry date are included on your application.
Applications and CVs MUST be in English.
TIBCO is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com.