Senior Desktop Technician
Overview
Experience - 2 to 5 yrs
You will be a part of the internal global Helpdesk that provides support to staff in all office locations on company supported applications, software and hardware. Primary responsibilities include: managing support calls/tickets, troubleshooting applications and systems. Candidate must have excellent troubleshooting and resolution skills, ability to distinguish between different problem types. Be a provider of excellent customer services.
What You'll Do
- Provide phone/email/helpdesk-ticketing technical support to end users on hardware, software and network related problems such as setup, troubleshooting and repair of user systems
- Conduct remote troubleshooting of computer problems
- Identify research, resolve, and document technical problems
- Strong problem-solving skills and methodical troubleshooting are required
- Must have the ability to learn new skills and keep current with rapidly changing information technology.
- Must have the ability to work independently.
- Must have excellent oral and written communication skills and be able to work effectively with all employees
- Document resolutions for future reference
Who You Are
- Proficient in all of the right programs, have strong verbal and written communication, customer service skills, and are able to multitask in a fast-paced work environment.
- Do you love to get to the root of a problem! Troubleshooting problems is second nature to you.
- Do you want to work with others who will make you and the team better
- Have 3-5 years Help Desk experience in an enterprise environment that includes working independently with limited daily guidance
- College degree or equivalent work experience.
About TIBCO
TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com.