Senior Desktop Technician


Experience - 2 to 5 yrs

You will be a part of the internal global Helpdesk that  provides support to staff in all office locations on company supported applications, software and hardware. Primary responsibilities include: managing support calls/tickets, troubleshooting applications and systems. Candidate must have excellent troubleshooting and resolution skills, ability to distinguish between different problem types. Be a provider of excellent customer services.

What You'll Do

  • Provide phone/email/helpdesk-ticketing technical support to end users on hardware, software and network related problems such as setup, troubleshooting and repair of user systems
  • Conduct remote troubleshooting of computer problems
  • Identify research, resolve, and document technical problems
  • Strong problem-solving skills and methodical troubleshooting are required
  • Must have the ability to learn new skills and keep current with rapidly changing information technology.
  • Must have the ability to work independently.
  • Must have excellent oral and written communication skills and be able to work effectively with all employees
  • Document resolutions for future reference

Who You Are

  • Proficient in all of the right programs, have strong verbal and written communication, customer service skills, and are able to multitask in a fast-paced work environment.
  • Do you love to get to the root of a problem! Troubleshooting problems is second nature to you.
  • Do you want to work with others who will make you and the team better
  • Have 3-5 years Help Desk experience in an enterprise environment that includes working independently with limited daily guidance
  • College degree or equivalent work experience.


TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at




Full Time


Hyderabad, Telangana