Senior Desktop Technician

Overview

Experience - 2 to 5 yrs

You will be a part of the internal global Helpdesk that  provides support to staff in all office locations on company supported applications, software and hardware. Primary responsibilities include: managing support calls/tickets, troubleshooting applications and systems. Candidate must have excellent troubleshooting and resolution skills, ability to distinguish between different problem types. Be a provider of excellent customer services.

What You'll Do

  • Provide phone/email/helpdesk-ticketing technical support to end users on hardware, software and network related problems such as setup, troubleshooting and repair of user systems
  • Conduct remote troubleshooting of computer problems
  • Identify research, resolve, and document technical problems
  • Strong problem-solving skills and methodical troubleshooting are required
  • Must have the ability to learn new skills and keep current with rapidly changing information technology.
  • Must have the ability to work independently.
  • Must have excellent oral and written communication skills and be able to work effectively with all employees
  • Document resolutions for future reference

Who You Are

  • Proficient in all of the right programs, have strong verbal and written communication, customer service skills, and are able to multitask in a fast-paced work environment.
  • Do you love to get to the root of a problem! Troubleshooting problems is second nature to you.
  • Do you want to work with others who will make you and the team better
  • Have 3-5 years Help Desk experience in an enterprise environment that includes working independently with limited daily guidance
  • College degree or equivalent work experience.

About TIBCO

TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com.

Department

IT

Type

Full Time

Location

Hyderabad, Telangana

India