Senior Customer Success Architect

Overview

As a Technical Account Manager (TAM), you’ll be a technical consultant working closely with TIBCO clients to ensure both their immediate and long term success.  A key technical and business consultant working in tandem with our Customer Success Managers (CSMs), your focus is to ensure customer adoption and expansion with the goal of providing a path towards both a successful subscription renewal and an expanded TIBCO footprint.  As part of the Connect team, you will enable customers on our Integration & API Management and our Event-Driven Architecture solutions. This position requires a mixture of project management, organizational, problem-solving, advisory, and technical skills. The ideal candidate will be comfortable interacting with customers, working autonomously, and driving outcomes.
 

What You'll Do

  • Customer Engagement: TIBCO TAM’s should spend the majority of their time working with and supporting the technical enablement of TIBCO customers.
  • Digital Library and Community Development: TIBCO TAM’s should engage in enablement content development activities that continually modernize, build and expand TIBCO’s Digital Library and Community content.  
  • Training & Advancement: TIBCO TAM’s must stay current on all required corporate & Customer Excellence training. 
  • TAM’s are expected to have awareness of all the products in the TIBCO portfolio and reasonable depth for all products they support. 
  • TAM’s should participate in ongoing individual advancement and training.

Who You Are

Coveted experience includes 3 or more of the following:

  • 5+ years of recent professional service, TAM or similar experience in architecting and implementing integration solutions around key technologies.
  • Strong software development and integration experience in Java, JavaScript and/or other advanced languages
  • Experience with multiple platforms including Windows & Linux.
  • Experience with cloud computing & containerized software deployments (AWS, Azure, Kubernetes, Docker, etc)
  • Experience with RESTful APIs, Microservices, TLS/SSL, identity and access management systems/protocols (LDAP, SAML), HTML, CSS, Javascript, Content Management Systems, internet/network security standards and cryptography
  • Experience with API Management/Integration tools and products from suppliers such as TIBCO Mashery, Mulesoft, Google Apigee, IBM API Management, Dell Boomi, CA, WSO2, Postman etc.
  • Strong communication, presentation, consultative and leadership skills
  • BA/BS quantitative/technical degree or equivalent.

 

About TIBCO

TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com.

Department

Sales

Type

Full Time

Location

Home Office, Canada

Canada