Senior Customer Success Architect


As a Technical Account Manager (TAM), you’ll be a technical consultant working closely with TIBCO clients to ensure both their immediate and long term success.  A key technical and business consultant working in tandem with our Customer Success Managers (CSMs), your focus is to ensure customer adoption and expansion with the goal of providing a path towards both a successful subscription renewal and an expanded TIBCO footprint.  As part of the Connect team, you will enable customers on our Integration & API Management and our Event-Driven Architecture solutions. This position requires a mixture of project management, organizational, problem-solving, advisory, and technical skills. The ideal candidate will be comfortable interacting with customers, working autonomously, and driving outcomes.

What You'll Do

  • Customer Engagement: TIBCO TAM’s should spend the majority of their time working with and supporting the technical enablement of TIBCO customers.
  • Digital Library and Community Development: TIBCO TAM’s should engage in enablement content development activities that continually modernize, build and expand TIBCO’s Digital Library and Community content.  
  • Training & Advancement: TIBCO TAM’s must stay current on all required corporate & Customer Excellence training. 
  • TAM’s are expected to have awareness of all the products in the TIBCO portfolio and reasonable depth for all products they support. 
  • TAM’s should participate in ongoing individual advancement and training.

Who You Are

Coveted experience includes 3 or more of the following:

  • 5+ years of recent professional service, TAM or similar experience in architecting and implementing integration solutions around key technologies.
  • Strong software development and integration experience in Java, JavaScript and/or other advanced languages
  • Experience with multiple platforms including Windows & Linux.
  • Experience with cloud computing & containerized software deployments (AWS, Azure, Kubernetes, Docker, etc)
  • Experience with RESTful APIs, Microservices, TLS/SSL, identity and access management systems/protocols (LDAP, SAML), HTML, CSS, Javascript, Content Management Systems, internet/network security standards and cryptography
  • Experience with API Management/Integration tools and products from suppliers such as TIBCO Mashery, Mulesoft, Google Apigee, IBM API Management, Dell Boomi, CA, WSO2, Postman etc.
  • Strong communication, presentation, consultative and leadership skills
  • BA/BS quantitative/technical degree or equivalent.



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Full Time


Home Office, Canada