Lead TAC Specialist
2+ years of experience in a call center/ customer support environment Excellent customer service, verbal and written communication skills required along with active listening Knowledge of customer service practices and principles Ability to handle stressful situations appropriately Proficient with using Windows operating system and relevant computer applications.
What You'll Do
Need high-level technical knowledge to be able to understand a customer’s problem and be able to communicate to support engineers. Knowledge of collaboration and CRM tools a plus Multilingual skills a plus (French, Spanish, and Italian) Ability to multi-task in a fast-paced and team-oriented environment
Who You Are
TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com.