Lead Customer Success Professional

Overview

The TIBCO Senior Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our products. The Senior Customer Success Architect (Sr. CSA) is tasked with providing technical expertise to our clients as related to the TIBCO portfolio of products. They work in tandem with the Customer Success Manager (CSM) to ensure customer adoption and expansion with the goal of providing a path towards both a successful subscription renewal and an expanded TIBCO footprint.

What You'll Do

  • Troubleshooting and resolving of general performance issues
  • In depth analysis working hand-in-hand with clients to help identify hardware utilization issues
  • Extended Support when technical issues aren’t covered under standard support plans.
  • Collaborate - Promote sharing with internal functional counterparts and collaborates with CSM’s, Support, Engineering and Product Management to assist clients and help influence key feature decisions.
  • Opportunity Upsell - Identifies and communicates up-sell opportunities to CSM to act upon.
  • Digital Library & Community - Proactively participate in the development and ongoing maintenance of the TIBCO Digital Library & Community sites by identifying holes, developing new content and refreshing existing content.
  • Reporting - Provides engagement status (to include technical issues and risks) to the CSM & client and logs both customer and internal activities.

Who You Are

  • 8+ years experience in software development and/or related field.
  • BS degree in Computer Science or similar engineering/science technical degree required, Masters degree a plus.
  • Object-oriented and web development programming experience in Java, JavaScript and/or other advanced languages and knowledge of open source frameworks (Spring).
  • Experience in relational databases and SQL or PL/SQL.
  • Familiarity with versioning, continuous integration/delivery and building tools, such as :
    • Maven
    • Ant
    • Git
    • Jenkins...
  • English; French/Spanish/Italian/Other language(s) a plus.
  • Ability to travel up to 50% of the time to meet with customers.

Please note you must have full working rights for the country you are applying for. If on a work permit or visa please make sure the details along with expiry date are included on your application.

Applications and CVs MUST be in English.

TIBCO is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Important: Please note that we have updated our Candidate Data Privacy policy and can be found here: https://www.tibco.com/careers/candidate-privacy

About TIBCO

TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com.

Department

Sales

Type

Full Time

Location

Home Office,

Italy