Director, Salesforce Operations

Overview

The TIBCO IT team is seeking an experienced Salesforce professional who will be responsible for our Salesforce deployment as well as a number of other go-to-market systems that comprise the technology stack for our lead to cash process.

This director will lead the effort for the TIBCO Salesforce platforms, including Sales Cloud, Service Cloud, eCommerce, and communities, managing a talented team comprised of business analysts and developers. This role will be multi-faceted and the right candidate will be able to move fluidly between a variety of functions including business stakeholder governance, requirements gathering, solution and architectural definition, guidance on building and managing automation, supporting managing release activities, reviewing developing test and control plans, and managing to outcomes and efficiency targets.

You will be focused on delivering solutions that are as elegant, optimized, modularized, and reusable as possible, ensuring the designs are flexible and extendable. You will also be responsible for the overall integrity of the Salesforce solution, so it is critical that you have knowledge of the existing system set, applicable IT standards, security practices, and learn, develop, and apply TIBCO’s overall systems strategy.  

 

The Director, Salesforce Operations will report to the VP, Business Applications, and be a member of the leadership team with the TIBCO IT department.

 

What You'll Do

  • Manage and develop a team of managers, business analysts & developers in maintaining the TIBCO production Salesforce environment  

  • Collaborate with key business stakeholders to align our technology with our sales strategy and execution efforts to achieve the business goals

  • Coordinate the readiness of multiple development teams for successful product releases

  • Conduct product release planning and deployment meetings with business stakeholders to ensure understanding of priorities and delivery timelines

  • Maintain a feature dependency matrix for Salesforce

  • Conduct daily standup, weekly backlog grooming, and planning meetings and follow-up daily with the team to ensure releases are on schedule using agile methodology

  • Act as the final technical approval for all changes that are being applied to production environments, respond to internal and external audit requests for information as necessary

  • Create and implement a strategy to ensure we meet uptime and performance SLA's for the business teams

  • Provide recommendations to drive best practices with modern integration, configuration, security, and monitoring tools

  • Select and manage technical partner organizations to supplement internal skillset for critical projects 

Who You Are

  • Bachelor of Engineering, Computer Science or Operational degree preferred

  • 8+ years of experience in Salesforce development operations and release management, certifications as plus

  • 6+ years of Salesforce administration support expertise and experience, certifications a plus

  • 4+ years of experience in direct management of business analysts and/or developers

  • Salesforce / APEX development experience a plus

  • Experience with Salesforce Einstein, Salesforce Shield, Marketo, Apttus, Zuora, and Salesforce CPQ is a plus

  • Experience working within a scaled agile scrum/process, and/or demonstrated project management for large cross-functional efforts

  • Experience as a Senior Solution Designer in a mid to large sized matrixed organization

  • Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories and direct leadership in crafting Salesforce solutions that meet or exceed customer needs

  • Demonstrable ability to analyze, design, and optimize business processes via technology and integration

  • Ability to guide internal customers and colleagues in rationalizing and deploying new technologies that drive increased business value

  • A desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies

  • Extremely strong communication skills and the ability to effectively develop materials that are appropriate for a variety of audiences

  • Strong presentation skills, be able to effectively present and defend a point of view to a variety of audiences

About TIBCO

TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com.

Department

IT

Type

Full Time

Location

Boston,

United States