Associate Desktop Engineer

Overview

Do you deliver excellent customer support and want to be part of a great team? We have a new opportunity for you to join a global team of exceptional desktop support technicians and grow your career at TIBCO.

You will be a vital part of the TIBCO Software’s internal global Helpdesk team, providing support to staff in all office locations on company supported applications, software and hardware.

Primary responsibilities will include: managing support calls/tickets, troubleshooting applications and systems. You will have excellent troubleshooting and resolution skills, with ability to distinguish between different problem types and provide excellent customer service.

What You'll Do

You will be a vital part of the TIBCO Software’s internal global Helpdesk team, providing support to staff in all office locations on company supported applications, software and hardware.

Primary responsibilities include: managing support calls/tickets, troubleshooting applications and systems. You will have excellent troubleshooting and resolution skills, with ability to distinguish between different problem types and provide excellent customer service.

Your responsibilities include, but are not limited to the following:

  • Provide phone/email/helpdesk-ticketing technical support to end users on hardware, software and network related problems such as setup, troubleshooting and repair of user systems
  • Conduct remote troubleshooting of computer problems
  • Identify research, resolve, and document technical problems
  • Strong problem-solving skills and methodical troubleshooting are required
  • Must have the ability to learn new skills and keep current with rapidly changing information technology.
  • Must have the ability to work independently.
  • Must have excellent oral and written communications skills and be able to work effectively with all employees
  • Document resolutions for future reference.
  • Assist in on/off-boarding procedures

Who You Are

  • Be proficient in operating systems – Windows, macOS, iOS, Android
  • Have strong verbal and written communication, customer service skills, and are able to multi-task in a fast-paced work environment.
  • Love to get to the root of a problem! Troubleshooting problems is second nature to you.
  • Want to work with others who will make you and the team better
  • Have 1-4 years Help Desk experience in an enterprise environment that includes working independently with limited daily guidance
  • Must be familiar with basic security concepts or standards as appropriate for this position
  • Have a university degree or equivalent work experience. 

Please note you must have full working rights for the country you are applying for. If on a work permit or visa please make sure the details along with expiry date are included on your application.

Applications and CVs must be in English.

TIBCO is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Important: Please note that we have updated our Candidate Data Privacy policy and can be found here: https://www.tibco.com/careers/candidate-privacy

About TIBCO

Headquartered in Palo Alto, CA, TIBCO Software enables businesses to reach new heights on their path to digital distinction and innovation. From systems to devices and people, we interconnect everything, capture data in real time wherever it is, and augment the intelligence of organizations through analytical insights. Thousands of customers around the globe rely on us to build compelling experiences, energize operations, and propel innovation.  

Our teams flourish on new ideas and welcome individuals who thrive in transforming challenges into opportunities. From designing and building amazing products to providing excellent service; we encourage and are shaped by bold thinkers, problem-solvers, and self-starters.  We are always adapting and providing exciting opportunities for our employees to grow, learn and excel.

We value the customers and employees that define who we are; dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, optimistic environment. TIBCO – we are just scratching the surface.

Department

Support

Type

Full Time

Location

Hanoi,

Vietnam