QSuper Retools for a More Competitive Market with TIBCO
QSuper provides superannuation (retirement) fund investment and financial advice services for current and former Queensland Government workers. It is also transitioning to provide its services to a broader range of customers, and the demands of a more competitive market dictated the need for change.
According to Scott Edie, manager of application technology and security architecture, “We wanted to improve operational efficiencies, primarily by streamlining our back-office functions and reducing cost.”
To achieve those goals while remaining laser focused on the customer, Edie and his team set out to resolve several challenges, including point-to-point interfaces used to integrate application silos created by various business functions. This brittle integration infrastructure and disjointed communications required an overhaul.
QSuper turned to TIBCO to provide a solid foundation for a service-oriented architecture. Learn how QSuper improved customer service and back-office efficiencies using TIBCO ActiveMatrix BusinessWorks integration platform and TIBCO BPM software.