Customers matter. And thus whatever an organization can do to make smarter customer decisions faster will surely drive a better customer experience. Easier said than done in a dynamic business such as mortgage fulfillment services where time is of the essence and the data points involved are immense.
This is where adopting a flexible BI platform can come in handy. And this is exactly what Promontory MortgagePath did to help its lender customers make more timely and accurate credit decisions for their end customers.
Promontory MortgagePath provides mortgage fulfillment services for third party lenders. Driven by innovative technology and a customer-first ethos, their goal was to reduce the cost and the time its customers required to originate a new mortgage. And to help its customers make more profitable loans, data-driven insights on crucial credit decisions along with regulatory compliance, were also a must.
The company turned to TIBCO Jaspersoft embedded BI software to create reports, embed visualizations, and add self-service capabilities. As a result, Promontory MortgagePath was able to bring over 5,000 pieces of data together from disparate sources, analyze it, and display it in an easy-to-understand way. Additionally, the delivery of the information to its lenders and their customers was 83 percent faster than before. Both of these actions led to a more efficient lending process and far higher customer satisfaction.
Promontory MortgagePath also saw a number of benefits from adopting a more flexible platform, including:
- Faster insights, enabling anyone providing mortgage services to ask questions and get the answers they need from complex data in a short timeframe
- Easy for lenders to perform self-serve reporting, allowing them to access the data they need and easily display it in an intuitive and easy-to-understand pre-built report
- Improving the competitive playing field, so lenders can offering new mortgage products across any spectrum, any size lender, and any type of end customer, while also maintaining compliance with new regulations.
See the full case study to learn more about how Promontory MortgagePath’s flexible BI platform drove better business results.