Back in 1884, Marks and Spencer was a single market stall. Fast-forward to 2015 and M&S is an international, multi-channel retailer selling stylish, high-quality clothing and home products, as well as outstanding quality food responsibly sourced from around 3,000 suppliers globally.
A few years ago, M&S was looking for a way to empower its business analysts to learn more about the business and use that knowledge for better decision-making. “We wanted to further improve the productivity of the organization, with a particular focus on IT,” says Keith Goldthorpe, information architecture lead for M&S. “That included optimizing the number of people working on projects and improving the speed at which we could deliver solutions.”
M&S partnered with TIBCO to achieve self-service data access and empower employees to confidently use data to answer key business questions without IT support. Learn how TIBCO Spotfire has enabled M&S to achieve true self-service BI and increase workforce productivity while improving both the customer experience and supplier performance.