TIBCO Support Web
TIBCO Support Web is an online resource designed to help TIBCO customers resolve service issues that involve TIBCO products.
- Service Request Reporting, Updating and Tracking: Users can obtain up-to-date status reports on all service requests that have been initiated by any assigned contact from their company.
- Support Procedures: Users can find learn about all of TIBCO's support procedures, including severity definitions and procedures for reporting and escalating problems.
- Product FAQs: Answers to common questions, and fixes and workarounds for common problems.
- Late Breaking News: Updates to product documentation and release notes.
- Customer Project Profile: Assigned contacts are encouraged to submit and maintain a detailed project profile that gives details about their implementation.