TIBCO SUPPORT CENTRAL

TIBCO Support Central (TSC) is an online resource designed to help TIBCO customers resolve service issues that involve TIBCO products.

  • Service Request Reporting, Updating and Tracking: Users can obtain up-to-date status reports on all Service Requests that have been initiated by any authorized contact from their company.
  • Support Procedures: Users can learn about all of TIBCO's support procedures, including severity definitions and procedures for reporting and escalating problems.
  • Knowledge Base: Answers to frequently asked questions, workarounds for common problems, hot fix release announcements, updates to product documentation and release notes.
  • Environment Profiles: Authorized contacts are encouraged to create templates or TIBCO product environment profiles for their organization that automatically populate fields with product information when new Service Requests are created.
  • User Management: Administrators can create new user contacts and update existing authorized user contacts within their organization.
TIBCO SECURITY ADVISORIES

Please check the Security Advisories for TIBCO Products page for the latest information on any product security issues including resolutions to known issues.

GETTING STARTED

Learn what to do first to get the most out of TIBCO's support services.