Support Services

TIBCO's customer support group is dedicated to maximizing client success by resolving technical issues in a timely manner, no matter when or where they occur. With support centers around the world, our regional staffing and "follow the sun" model means we're there for customers whenever they need us: 24x7x365, worldwide.

  • TIBCO Support Central (TSC): Provides real-time visibility into Services Requests
  • U.S. Support Centers: Cambridge, Chapel Hill, Chicago, Palo Alto
  • International Support Centers: Beijing, Gӧteberg, London, Pune, Swindon, Sydney

Partnering for Success

TIBCO's customer support group takes a partnership approach to project implementation and problem solving. Support engineers draw from their own product knowledge, as well as from the customer's domain expertise, to help meet the customer's objectives. These highly-skilled support engineers are well-versed not only in TIBCO technologies, but also in a broad spectrum of third-party platforms and applications.

Programs

TIBCO offers a range of support programs designed to meet your requirements and scale with the growing needs of your enterprise. Learn more about TIBCO's Gold, Silver, Bronze, and Upgrade Only support programs and TIBCO DirectConnectSM, which includes named points-of-contact within Support.

Maintenance Program Guide

The purpose of the Maintenance Program Guide is to describe TIBCO's maintenance policies, terms and service levels, which reflect TIBCO's commitment to provide each customer with world-class maintenance services that complement TIBCO's comprehensive set of standards-based software.

TIBCO Security Advisories
Please check the  Security Advisories for TIBCO Products page for the latest information on any product security issues including resolutions to known issues.
Getting Started

Learn what to do first to get the most out of TIBCO's support services.

Contact Us

To request more information, contact us. To reach a sales representative in the U.S. or Canada, call 800-420-8450. For an international sales representative, call one of our worldwide offices .