General FAQ

Why is this advisory being issued?

Security vulnerabilities have been discovered in:

  • TIBCO Spotfire® Statistics Services versions 3.3.0, 4.5.0, 5.0.0
  • TIBCO Spotfire® Web Player versions below 3.3.3, 4.0.x below 4.0.3, 4.5.0, 5.0.0

What is the impact of the vulnerability?

The impact may include information disclosure or information modification. For details, please see the security advisory.

Which customers are affected?

These issues affect all customers using the above product versions.

Where can I get software updates?

Customers with current maintenance can obtain product updates through their standard TIBCO fulfillment channel.

How will customers who receive TIBCO software via OEM partners be affected?

Customers of OEM partners can receive new versions and bundles from their OEM partners. Please contact your OEM partner for updates.

Can I get the software update if I am not current on maintenance, if I do not have access to the download site or access to TIBCO Support?

Please contact us through the online form or the phone numbers listed here, and we will get in touch with you. Please reference SR: 1-EEWKPV in your communication to indicate the context of your request.

What is TIBCO doing to prevent future security issues?

TIBCO takes security very seriously. We perform rigorous testing for every product release, as well as code audits, structured walkthroughs and peer reviews. TIBCO has identified security vulnerabilities in products during internal testing and reviews and corrected them prior to release. TIBCO constantly evaluates and augments its security measures and will continue to do so.

Where can I get more information?

Product advisories can be accessed from the Security Advisories for TIBCO Products web page.

Customers with a current maintenance contract with TIBCO can log a service request with TIBCO Global Support (please refer to the service request identifiers listed above) and then call your support telephone number. Maintenance customers can also view product-specific Late Breaking News through the TIBCO Support Web.

TIBCO Spotfire Statistics Services

Which product versions are affected?

  • TIBCO Spotfire Statistics Services versions 3.3.0, 4.5.0, 5.0.0

What components are affected?

  • TIBCO Spotfire Statistics Server Web API

How should customers handle these issues?

For each affected system, customers should update to:

  • TIBCO Spotfire Statistics Services version 3.3.X version 3.3.1 or higher
  • TIBCO Spotfire Statistics Services version 4.5.X version 4.5.1 or higher
  • TIBCO Spotfire Statistics Services version 5.0.1 or higher

Please follow the instructions in the product installation manual.

What is updated by this new product version?

Please see the product README, release notes and/or documentation for a complete list of changes.

Which TIBCO products include an affected version of TIBCO Spotfire Statistics Services

The following product includes an affected version of TIBCO Spotfire Statistics Services as a separately downloadable componnent:

  • TIBCO Spotfire Clinical Graphics Server version 2.2.0

TIBCO Spotfire Web Player

Which product versions are affected?

  • TIBCO Spotfire Web Player versions 3.3.3, 4.0.X below 4.0.3, 4.5.0, 5.0.0

What components are affected?

  • TIBCO Spotfire Web Player Engine

How should customers handle these issues?

For each affected system, customers should update to:

  • TIBCO Spotfire Web Player version 3.3.X version 3.3.3 or higher
  • TIBCO Spotfire Web Player version 4.0.X version 4.0.3 or higher
  • TIBCO Spotfire Web Player version 4.5.X version 4.5.1 or higher
  • TIBCO Spotfire Web Player version 5.0.1 or higher

Please follow the instructions in the product installation manual.

What is updated by this new product version?

Please see the product README, release notes and/or documentation for a complete list of changes.

Which TIBCO products include TIBCO Spotfire Web Player?

The following products include an affected version of TIBCO Web Player Services as a separately downloadable component:

  • TIBCO Cloud Analytics version 1.0.0
  • TIBCO DataSynapse Analytics versions 1.0.0, 2.0.0, 2.1.0

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