General FAQ

Why is this advisory being issued?

Security vulnerabilities have been discovered in:

• TIBCO® Managed File Transfer Internet Server 7.1.0 and earlier
• TIBCO® Managed File Transfer Command Center 7.1.0 and earlier
• TIBCO® Slingshot versions 1.8.0 and earlier

What is the impact of the vulnerability?

The impact of these vulnerabilities may include information modification, information disclosure, and denial of service. For details, please see the security advisory.

Which customers are affected?

These issues affect all customers using the above product versions.

Where can I get software updates?

Customers with current maintenance can obtain product updates through their standard TIBCO fulfillment channel.

How will customers who receive TIBCO software via OEM partners be affected?

Customers of OEM partners can receive new versions and bundles from their OEM partners. Please contact your OEM partner for updates.

Can I get the software update if I am not current on maintenance, if I do not have access to the download site or access to TIBCO Support?

Please contact us through the online form or the phone numbers listed here, and we will get in touch with you. Please reference SR:1-CBTLDZ in your communication to indicate the context of your request.

What is TIBCO doing to prevent future security issues?

TIBCO takes security very seriously. We perform rigorous testing for every product release, as well as code audits, structured walkthroughs and peer reviews. TIBCO has identified security vulnerabilities in products during internal testing and reviews and corrected them prior to release. TIBCO constantly evaluates and augments its security measures and will continue to do so.

Where can I get more information?

Product advisories can be accessed from the Security Advisories for TIBCO Products web page.

Customers with a current maintenance contract with TIBCO can log a service request with TIBCO Global Support (please refer to the service request identifiers listed above) and then call your support telephone number. Maintenance customers can also view product-specific Late Breaking News through the TIBCO Support Web.

TIBCO Managed File Transfer Internet Server FAQ

Which product versions are affected?

• TIBCO Managed File Transfer Internet Server 7.1.0 and earlier

What components are affected?

• TIBCO Managed File Transfer server

How should customers handle these issues?

For each affected system, customers should update to:

• TIBCO Managed File Transfer Internet Server 7.1.1 or later

Please follow the instructions in the product installation manual.

What is updated by this new product version?

The new product version contains a complete installation. Please see the product README, release notes and/or documentation for a complete list of changes.

What if I cannot update my affected TIBCO products at this time?

Customers may mitigate the vulnerabilities by utilizing a firewall to restrict access to the TIBCO Managed File Transfer server.

Which TIBCO products include TIBCO Managed File Transfer Internet Server?

The following product includes TIBCO Managed File Transfer Internet Server as a separately downloadable component:

• TIBCO® Managed File Transfer Internet Server with RocketStream® Accelerator

TIBCO Managed File Transfer Command Center FAQ

Which product versions are affected?

• TIBCO Managed File Transfer Command Center 7.1.0 and earlier

What components are affected?

• TIBCO Managed File Transfer server

How should customers handle these issues?

For each affected system, customers should update to:

• TIBCO Managed File Transfer Command Center 7.1.1 or later

Please follow the instructions in the product installation manual.

What is updated by this new product version?

The new product version contains a complete installation. Please see the product README, release notes and/or documentation for a complete list of changes.

What if I cannot update my affected TIBCO products at this time?

Customers may mitigate the vulnerabilities by utilizing a firewall to restrict access to the TIBCO Managed File Transfer server.

TIBCO Slingshot FAQ

Which product versions are affected?

• TIBCO Slingshot 1.8.0 and earlier

What components are affected?

• TIBCO Slingshot server

How should customers handle these issues?

For each affected system, customers should update to:

• TIBCO Slingshot 1.8.1 or later

Please follow the instructions in the product installation manual.

What is updated by this new product version?

The new product version contains a complete installation. Please see the product README, release notes and/or documentation for a complete list of changes.

What if I cannot update my affected TIBCO products at this time?

Customers may mitigate the vulnerabilities by utilizing a firewall to restrict access to the TIBCO Slingshot server.

###

The information on this page is being provided to you on an "AS IS" and "AS-AVAILABLE" basis. The issues described on this page may or may not impact your system(s). TIBCO makes no representations, warranties, or guarantees as to the information contained herein. ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. BY ACCESSING THIS DOCUMENT YOU ACKNOWLEDGE THAT TIBCO SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT ARISE OUT OF YOUR USE OR FAILURE TO USE THE INFORMATION CONTAINED HEREIN. The information on this page is being provided to you under the terms of your license and/or services agreement with TIBCO, and may be used only for the purposes contemplated by the agreement. If you do not have such an agreement with TIBCO, this information is provided under the TIBCO.com Terms of Use, and may be used only for the purposes contemplated by such Terms of Use.