Business process management (BPM) tools like TIBCO Nimbus® are great for keeping an eye on all the spinning wheels in your organization, but they have their limitations. A BPM tool can tell you something has gone wrong, but it's not so good at telling you why. That's because BPM is confined by what your system knows. It's the difference between "process error," and "hey, someone dropped a wrench in this machine."
Social BPM is a solution that exists at the intersection of BPM and social collaboration spaces. The concept is based on the simple premise that work is as much a product of people as it is technology. With a personalized enterprise portal where stakeholders can share information on the fly, social BPM links the rigor and repeatability of process with the unstructured problem-solving ability of social interaction. That means, where your BPM fails you, there will be a person to fill in the blanks, and vice-versa.
- Overcome real-time operational obstacles with immediate, context-specific answers. Because questions and responses are attached to specific processes or keywords, both the questioner and expert can focus on solving the problem the right way, in the shortest amount of time.
- Resolve institutional problems by getting answers from those closest to the work. Drive forward into consensus building and execution strategies that connect conceptual solutions to "starting today" changes that transform how work gets done.
- Improve organizational performance by involving process-connected authorities. Redesign processes with stakeholders participating enterprise-wide so that no one is prevented from being part of the solution.