Telecommunications
Today, all 10 of the world’s top 10 communications providers rely on TIBCO, to provide quality experience to customers and to speed up time-to-market for new product packages – from concept to cash.
Communication service providers need to constantly reinvent themselves to keep up with changing customer demands and market pressures. Eroding voice margins from traditional phone services need to be replaced with increased usage of new and existing services to increase ARPU and keep investors happy. Customers are more demanding and more likely to switch; increasing customer satisfaction and keeping churn rates at a minimum is a key target to grow shareholder value. New market entrants, with new technologies and without the burden to maintain costly PSTN networks, and MVNOs are competing fiercely.
The signs are clear: while it is desirable to leverage existing infrastructure, communication service providers need a proven and flexible infrastructure platform that allows almost instant creation of new services and bundles by business managers, based on market opportunities. These new services need to be delivered right the first time and at the promised delivery date, while keeping the customer in the communication loop about the status at all times. Furthermore, complete insight into the quality of the customer experience is needed to detect issues that could lead to customer frustration and churn.
TIBCO provides innovative software to leverage existing applications and to add the necessary and differentiating capabilities needed and desired for the management of end-to-end business processes and rapid response to market changes; standardized processes controlled from a central hub, enabling fast and efficient business transactions; and an infrastructure that is network- and content-aware. These solutions include:
