Customers: TIBCO's Top 100
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ABB embeds TIBCO's messaging software into its electricity distribution management system (DMS). ABB integrates the same TIBCO messaging software into a variety of other products including its network management product suite. "TIBCO's solution allows us to focus on developing our own application, which is where the value of our business lies. By providing us with the scalability and performance we need, TIBCO has enabled us to reduce our time to market and save several person-years of development effort."
- Martin Bass
Director of DMS ProductsDeployment Summary
- ABB embeds TIBCO's messaging solution into its distribution management system (DMS) software, which helps energy companies manage electricity distribution.
Benefits
- ABB cuts several person-years from its development and integration time by embedding TIBCO's solution into its DMS software.
ABN AMRO deployed TIBCO's proven BPM software to reduce costs, create economies of scale, and cut the amount of time it takes to process key back-office transactions. Standardizing business processes and executing them to a much higher standard, critical back-office processes are now automated and centralized, reducing the time to complete processes by as much as 33 percent. "The implementation of TIBCO BPM software has enabled ABN AMRO to save the equivalent of 100 additional full-time employees. The quality of our business processes is now much higher because we are able to monitor them and can check that we are meeting our all-important service level agreements (SLAs)."
- Stefan van Alen
Portfolio ManagerDeployment Summary
- TIBCO's BPM suite centralizes and automates all critical back-office functions in fulfillment centers.
- TIBCO's BPM suite enables ABN AMRO to build standard business processes and improve the quality of process execution.
Benefits
- The centralization and automation of key back-office business processes has fulfilled a core goal of the company-wide No Detours program.Deploying TIBCO's BPM suite has enabled ABN AMRO to execute all business processes at a higher standard.
- ABN AMRO has achieved cost savings equivalent to paying for 100 full-time employees.
- The time taken to complete the Telegiro business process has fallen by 33 percent and the process of changing a customer's address has been shortened by approximately 25 percent.
ADAC-Rechtsschutz Versicherungs-AG is using TIBCO's BPM software to make its claims settlement processes faster and more efficient. TIBCO's BPM suite has reduced the throughput time of the entire claims settlement process and reduced ADAC's costs in this area. Ultimately, installing TIBCO's BPM software has helped decrease the staff's workload while increasing member satisfaction. "Thanks to TIBCO, we have been able to further support the reputation of ADAC-Rechtsschutz Versicherungs-AG, which is renowned for its swift and nonbureaucratic service."
- Bernd Knoch
Project ManagerDeployment Summary
- ADAC deployed TIBCO's BPM suite, to streamline and automate the claims settlement process, the provision and resubmission of documents, and selected approval processes.
Benefits
- Centralizing the claims settlement process has enabled ADAC to allocate resources more efficiently and better meet the needs of its customers.
- TIBCO BPM software prioritizes processing,which has helped ADAC increase the throughput time of claims with clerks receiving claims on the day of submission.
- Deploying TIBCO BPM software has enabled ADAC to reduce process costs and centralize access to customer requests.
- The automation of the claims settlement process effectively channels requests, which enables ADAC to better utilize resources.
- TIBCO BPM software offers ADAC the opportunity to continually optimize its business processes by introducing greater transparency into the system
TIBCO's messaging software enables real-time monitoring before and during launches. The system provides remote control and 3-D visualization of remote launch sites reducing travel costs. The open architecture lets analysis data flow back into applications for immediate use and gives Aerospace access to critical information. This real-time information flow has reduced data delivery times by 99 percent-from 2 days to 40 milliseconds. "You only have one chance at launching a $1 billion spacecraft. TIBCO has been an integral part of Aerospace for nearly a decade, providing the government with greater assurance that billion-dollar spacecraft will get where they need to go without failure or problems."
- Bruce Mau
Senior STARS Project LeaderDeployment Summary
- Platform enables real-time monitoring of shuttles before and during launches.
- System provides remote control and 3-D visualization of remote launch sites.
- Open architecture lets analysis data flow back into applications for immediate use and gives Aerospace better understanding of critical information.
Benefits
- Real-time information flow drives data delivery times down by 99 percent - from 2 days to 40 milliseconds.
- Flexible platform design enables simple modifications to the system with less coding time.
- Remote control of launch sites cuts cost of employee travel.
The agency is using TIBCO's software to optimize business processes and to integrate applications that manage interactions between aged care homes and the agency. "We were impressed with the functionality of the TIBCO products. They handled the business processes that we had very well. This project has given us tighter management of our workflow, with a much more immediate capacity to know where each and every piece of work is up to."
- David Cooper, Director, Information Services and Projects, Aged Care Standards and Accreditation Agency Ltd.
Deployment Summary
- The Aged Care Standards and Accreditation Agency used TIBCO iProcess™ Suite as the foundation of its Better Business project, an overhaul of its business processes that helps staff manage and monitor thousands of accreditation assessments annually.
- TIBCO ActiveMatrix BusinessWorks™ provides seamless integration between four applications that work together to manage each aged care home's ongoing interactions with the agency.
Benefits
- Previously incoherent data is now managed consistently through a single national database that provides instant access to every compliance review.
- Better information flow means ongoing compliance is easier to monitor, reports are easier to generate, and problems are easier to act upon.
- Automation of core business processes has removed errors and inefficiencies from the manual handling.
- The new system can be readily updated to reflect changes in legislation.
Agilent replaced its legacy systems and its corporate-wide ERP, production planning, manufacturing, financial reporting, human resources, and CRM systems with a unified environment. TIBCO's software has helped Agilent tie together wide-ranging manufacturing, production, and business systems with a common messaging layer. Standard interfaces and a flexible architecture speed integration of partner systems. The reduced number of systems and instances enables easy integration and eliminates costly IT development tasks. "TIBCO has provided a simple, robust, and flexible toolset that enabled Agilent to connect the components of our architecture necessary to run our business. This capability has had a significant impact on improving our productivity and saving us time and money."
- Marty Chuck
VP and CIODeployment Summary
- Solution allows Agilent to integrate information across multiple platforms.
- Integration allows company to standardize data and processes across business groups.
- Platform integrates new applications and business systems using off-the-shelf interfaces.
Benefits
- Common messaging platform for enterprise resource planning (ERP) and customer relationship management (CRM) enables access to accurate information across supply chain.
- Unified processes improve decision making.
- Standard interfaces and flexible architecture speed integration of partner systems.
- Reduced number of systems and instances enables easy integration and eliminates costly IT development tasks.
- TIBCO's solution helps Agilent reduce development costs and ongoing support of platforms.
Agilisys uses TIBCO's business integration software and TIBCO Adapters™ at customer sites to tightly integrate supply chain software with third-party ERP systems. Tight integration among independent systems facilitates a best-of-breed approach. By enabling business process integration between separate systems, TIBCO makes Agilisys planning systems more flexible and responsive. "TIBCO's software makes our planning systems more flexible and responsive, which allows our customers to utilize their resources much more effectively. The software also enables us to improve our business solutions over time - and in doing so, gives us and our customers the agility to manage dynamic business demands."
- Christopher Brooks
Technical DirectorDeployment Summary
- Agilisys deploys TIBCO's business integration software at customer sites to tightly integrate supply chain software suite with third party enterprise resource planning (ERP) systems.
- TIBCO's software is highly suitable for the project-specific implementations that Agilisys deploys, as well as enterprise-wide integrations.
Benefits
- Tight integration among independent systems supports a best-of-breed approach by giving users the impression of working with one common system.
- By enabling business process integration between separate systems, TIBCO makes Agilisys planning systems more flexible and responsive.
TIBCO's BPM software integrates both internal and external processes into a single, streamlined claims processing method at Allianz Ireland. Work reallocation functionality automatically reassigns work from absent or overloaded employees. The process automation solution has enabled an 80 percent increase in efficiency, with claims processing reduced from weeks to days. Information reloads, which used to take 30 minutes, now take just 30 seconds. Allianz achieved a return on its investment in just six months. "With TIBCO, we have experienced an 80 percent increase in efficiency. The time frame has quite literally contracted from weeks to days. This is, needless to say, better for our customers and for ourselves. We are very pleased. After six months, well before the traditional 18-month review, we knew that we had already secured a return on our investment."
- Karen Forte
head of ITDeployment Summary
- TIBCO's BPM software integrates both internal and external processes into a single, streamlined claims process.
- Allianz can dynamically share documents with customers and brokers.
- Work reallocation function automatically reassigns work from absent or overloaded employees to the rest of the team to complete.
- TIBCO completed the project within the three-month agreed-upon period, without changes to schedules, budgets, or requirements.
Benefits
- Process automation enables 80 percent increase in efficiency, with claims processing reduced from weeks to days.
- External third parties can now view new and existing claims and request work online without having to speak with Allianz agents.
- Information reloads, which used to take 30 minutes, now take just 30 seconds.
- Allianz achieved ROI in six months.
Altera used TIBCO's software to replace point-to-point integration, decreasing total cost of ownership and improving operational efficiency. The solution integrates with Cisco's eHub. "Thanks to TIBCO, our business processes now cycle through our systems in real time, allowing us to react more quickly to new business opportunities."
- Alan Pye
Director of Applications DevelopmentDeployment Summary
- TIBCO enterprise application integration (EAI) solution replaced Altera's point-to-point integration.
- TIBCO solution integrated critical applications including Altera's customer relationship management (CRM) system, enterprise resource planning (ERP) system, and manufacturing execution system.
- Business-to-business (B2B) integration solution integrated Altera with its major customer using RosettaNet™ standards.
Benefits
- Altera achieves more efficient business processes and lower total cost of ownership (TCO) of IT infrastructure.
- Altera can add and update customer information across all systems at once in real time, enabling faster reactions to business opportunities.
- Support for RosettaNet standards allows greater control over transactions with other companies and strengthens Altera's business relationship with its major customer.
The TIBCO-enabled platform offers specific integration for the SAP® R/3® enterprise resource planning (ERP) system-the dominant ERP solution in the process-manufacturing industry. AspenTech delivers custom templates to their customers to simplify integration projects. These templates, based on TIBCO 's technology, are highly tailorable to meet the customers' ever-evolving business processes. Early deployments are helping top-ranking chemical, pharmaceutical, and petroleum companies around the world to easily integrate business planning and plant operations throughout their worldwide manufacturing facilities. "We evaluated other EAI offerings, but found that TIBCO was the best answer for our needs. Within six months of signing our deal with TIBCO, we were up and running at seven customer sites."
- Marc Chevis
General Manager of AEPDeployment Summary
- AspenTech chose TIBCO technology over several vendors as the foundation for its new Aspen Enterprise Platform™ (AEP) solution for process-manufacturing facilities.
- The TIBCO-enabled platform offers specific integration for the SAP® R/3® enterprise resource planning (ERP) system - the dominant ERP solution in the process-manufacturing industry.
- AEP delivers custom templates to Aspen's customers to simplify integration projects. These templates, based on TIBCO's technology, are highly tailorable to meet the customers' ever-evolving business processes.
Benefits
- The TIBCO-powered solution provided best results against several key AspenTech requirements.
- Early AEP deployments are helping top-ranking chemical, pharmaceutical, and petroleum companies around the world to easily integrate business planning and plant operations throughout their worldwide manufacturing facilities.
TIBCO's EAI software integrates core systems at Associated Newspapers Limited (ANL) to improve infrastructure reliability and allow groups within the company to share systems and information in real time. TIBCO's BAM software - used in conjunction with a data warehouse - enables powerful reporting and trend analysis. A TIBCO-based portal provides employees with centralized access to information provided by systems and a new digital data archive. "TIBCO is fundamentally changing the way we conduct business at ANL. Real-time business integration has increased the availability of information, dramatically improving our ability to make better and faster decisions. In particular, TIBCO's BAM software will help us continually monitor and improve our operational and fi nancial performance."
- Allan Marshall
Group Technology DirectorDeployment Summary
- TIBCO's enterprise application integration (EAI) software integrates core systems at ANL including accounting, advertising sales, circulation support, production and publishing, and data warehousing.
- TIBCO's portal software offers centralized and personalized access to information and applications.
Benefits
- Application integration greatly reduces maintenance costs, improves infrastructure reliability, and enables different groups to share information in real time.
- TIBCO software enables powerful business monitoring and reporting and live real-time views into all stages of the publishing process, which allows ANL to improve its operational performance.
Integration of product data management (PDM) systems enables employees to access product data in real time. TIBCO's software verifies data transportation among systems. Publish-and-subscribe technology enables employees to receive alerts related to products of interest. Integration unifies disparate systems of merged companies. Real-time access to project-related data enables employees to work more efficiently through increased collaboration with peers and coordination with suppliers, thereby increasing productivity. "We didn't even calculate the money this project helped us to save, because we didn't have any option other than integrating our systems. After research, we saw that EAI is the right direction and TIBCO's offering, with its broad product portfolio, was the best solution for us."
- Manfred Hocher
Head of Application SystemsDeployment Summary
- Integration of product data management (PDM) systems enables employees to access product data in real time.
- TIBCO's solution verifies data transportation among systems.
- Publish-and-subscribe technology enables employees to receive alerts related to products of interest.
Benefits
- Integration unifies disparate systems of merged companies.
- Real-time access to project-related data enables employees to work more efficiently.
- Easier collaboration with peers and coordination with suppliers yield increased productivity.
- TIBCO's solution allows for gradual integration without interrupting data flow during implementation.
AXA Winterthur, the leading insurance company in Switzerland and one of the top-ten composite insurers in Europe, is using TIBCO's BPM software to reduce management costs and improve customer service for pension plan participants. With the new solution in place, staff productivity has more than quadrupled, from 14,000 to 60,000 transactions per year, and clients get answers in real time. "Our BPM solution is more than a system that supports processes; it's also an integration tool. Users operate within a single, end-to-end interface that doesn't require jumping from one system to another or adapting to a different way of working."
- Max Meili
Head of Customer ApplicationsDeployment Summary
- AXA Winterthur uses TIBCO's BPM software to standardize execution of core processes and customer communications.
- TIBCO's software integrates with AXA Winterthur's existing ECM and workflow infrastructure.
- All employees - approximately 1,300 users - follow the same procedure to process transactions.
- Other companies are using AXA Winterthur's process framework to optimize their operations through a service called Rendita.
Benefits
- Staff productivity has increased from 14,000 transactions per year to 60,000 transactions per year.
- Transaction time has decreased from 150 minutes per transaction to 35 minutes.
- Response time to customer queries has decreased from 2 days to real-time.
Barclaycard improved its credit card application process and reduced processing costs by integrating all relevant external systems and tracking and monitoring all the functions within the process. Previously, it could take several days to process an application, but using TIBCO's BPM system, the process regularly takes as little as 18 minutes to complete. "Fast processing of new credit card applications is critical to the success of our company. Therefore, the decision to use the business process management approach by TIBCO as part of the restructuring of our card administration system was a strategic investment in our increased competitiveness and secure future."
- Andreas Scholze
IT Project Manager, Barclaycard GermanyDeployment Summary
- TIBCO's BPM suite was implemented to manage the processing of credit card applications at Barclaycard Germany in a cost-efficient and customer-friendly manner.
- Key reimbursement process applications were integrated with TIBCO's software.
Benefits
- TIBCO's BPM software helped Barclaycard substantially cut the time taken to process credit card applications from several days to 18 minutes.
- TIBCO's BPM suite has streamlined the integration and process management involved in handling new credit card applications.
- Barclaycard can respond more quickly to customers' requests for credit cards, increasing the size of its customer base faster.
- Credit assessments and fraud checks are carried out easily without manual intervention using TIBCO's BPM software.
- The system can also handle applications that have been filled in incorrectly or are illegible, preventing bottlenecks during the process.
Brinker, a restaurant company with over 1,600 restaurants worldwide and system-wide sales over $4 billion annually, is using TIBCO's software to power a nimble SOA infrastructure that helps them compete more effectively in the highly competitive, low-margin restaurant business. With TIBCO BusinessConnect? and TIBCO PartnerExpress?, Brinker's integration infrastructure extends out to the company's 27,000+ suppliers. "When everything rides on an infrastructure, you want to go with an entity, a partner, who has been there, done that. TIBCO and the integration business has been there. They have, enabled integrations on nimble infrastructures. And nimbleness is very important for us."
- Venkat Kandru
Sr. Director EAI, MDM, IDM and SOADeployment Summary
- Brinker has deployed a TIBCO-based platform to enable application integration, with the goal of retiring all legacy systems within three years and operating the entire enterprise from a single, unified IT infrastructure.
- TIBCO software supports a master data management initiative and the creation and management of enterprise common business objects, which are a necessary foundation for the SOA that is a key goal of Brinker's long-term enterprise IT strategy.
- To integrate partner data and enhance communications with 27,000 partners worldwide, Brinker is deploying a TIBCO-based solution that enables such standardized interactions as invoicing through EDI.
Benefits
- Reducing point-to-point integrations and simplifying the publish-and-subscribe process reduces cost and complexity and accelerates application development.
- Standardizing on common business objects enhances efficiency and enables the company to gather and analyze previously unavailable operational data in order to make better business decisions.
- Integrating applications and implementing a master data management solution based on common objects creates the necessary foundation for an SOA that can streamline operations, strengthen relationships with partners, and support Brinker's corporate growth strategy.
Bunge, a leading agribusiness and food company, is using TIBCO's software to take SOA enterprise-wide. TIBCO supports Bunge's decentralized operating model by making it easy to integrate and achieve reusability across independent business units. "'Doing it right' means designing an integration approach that was reusable. It included reusable services and middleware that would support the use of those services. TIBCO helped us do it right."
- Susan Martin
CIODeployment Summary
- Bunge uses TIBCO technology to deliver an SOA that supports reusable services, integrated information, and enhanced monitoring and management of operations.
Benefits
- With operational data from field offices centralized and available in real time, Bunge is able to reduce trading risks and enhance profitability.
CableNet uses TIBCO's business integration software to automate business processes that take place between its customers and their suppliers. The solution increases efficiency of organizations by automating routine tasks and enabling management by exception. In addition, it provides better visibility into business operations through a web interface for monitoring systems and processes. "We are successfully challenging local practices as part of a drive to improve efficiency in the supply chain, and the TIBCO-powered system is making that a reality."
- Errol Damelin
CEODeployment Summary
- Initial deployment to first customer took three months.
- 60 business partners in both Europe and North America were integrated into e-hub within six months.
- CableNet plans to integrate 400 business partners within two years.
Benefits
- New system provides high levels of scalability - 250,000 transactions per day.
- TIBCO's solution enables fast-track supplier ramping.
- TIBCO-powered system helps reduce risk for suppliers.
- Supply chain costs have decreased - and company is on target to achieve 50 percent reduction in inventory plus a doubling of stock turns.
- CableNet has eliminated high electronic data interchange (EDI) transaction costs.
TIBCO's software provides real-time, consolidated access to customer information across Caixa Geral de Depositos Group companies. The solution is a good example of IBM OS/390 integration. "We chose TIBCO's business integration solution because it provides the best solution in terms of performance, technical capabilities, and ease of usey."
- Antonio Faia
EAI Project ManagerDeployment Summary
- TIBCO's business integration solution enables consolidated real-time view of customer information for more than 1,000 branches of 7 CGD Group companies.
- Consolidated data improves the use of Siebel® customer relationship management (CRM) application.
- CGD Group is among the first in the world to use TIBCO software to integrate systems running the IBM® OS/390® operating system.
- Ease of use and reusability of TIBCO components leads to the integration of additional systems.
Benefits
- CGD Group employees can access consolidated records of more than 4.7 million customers in real time, expanding the bank's customer service capabilities and improving its competitiveness.
- TIBCO's solution reduces complexity of existing architecture and enables the use of legacy applications.
- Easy TIBCO integrations require minimal configuration and no coding, enabling fast deployment.
CargoSmart's SOA infrastructure enables the company to develop and deploy their products as services and respond to events in real time via TIBCO's enterprise service bus. This allows the company to develop products more quickly to meet dynamic market requirements. "Migrating to the TIBCO platform for SOA has helped CargoSmart deliver new, advanced functionality to customers and maintain our leadership position in the industry."
- Steve Siu
Chief Executive Officer, CargoSmartDeployment Summary
- To overcome technical challenges and introduce new functionality, the company began migrating to an event–driven SOA based on TIBCO's software.
- CargoSmart introduced the first two advanced solutions – Exception Management and Milestone Assignments software – in May 2008. The next major release will be a document workflow management product.
- In addition, CargoSmart implemented a B2B gateway based on TIBCO's software to reduce programming effort and development lead time for integration projects.
Benefits
- Reduces the time and expense of delivering new business functionality, including advanced visibility into supply chain issues.
- New platform is scalable to handle an increasing volume of customized event notifications.
- New system enables customers to monitor and react to exceptions immediately.
- Minimizes programming effort and maintenance cost of an application.
Carphone Warehouse (CPW), Europe's leading independent retailer of mobile phones and services, used TIBCO's SOA software to build its next generation order management and fulfillment platform. The new solution enables CPW to deliver IT services in 30 to 50% less time. CBCA is using TIBCO's software to streamline HIPAA compliance. TIBCO's software translates and routes incoming data to the appropriate databases and connects the various claims-processing systems to the rest of the enterprise. The tight integration of TIBCO's software also enables faster turnaround of claim inquiries. "Our business is about efficient and timely processing. The performance, scalability, and easy implementation of TIBCO's solutions provide us with the required architecture to run our business in this low-margin industry and improve our bottom line dramatically."
- James Raby
CTODeployment Summary
- Business-to-business (B2B) integration platform connects CBCA to healthcare providers and clearinghouses to accept claims through electronic data interchange (EDI).
- Business integration solution moves incoming data to other back-end systems and automates claims processing.
Benefits
- New transaction system helps CBCA comply with federal regulations for processing claims.
- Fully automated electronic processing eliminates paper-based inefficiencies, speeds transactions, and potentially saves millions of dollars.
- Platforms offer flexibility to easily integrate new transaction and enterprise systems; CBCA implemented production-ready solution within seven weeks.
Central Bank of Brazil is using TIBCO's software to integrate legacy mainframe applications and web-based applications to provide employees with a single point of access that includes personalization. The bank is also planning to use TIBCO's software to add personalization to the existing external portal. "TIBCO's solution will improve access to information by enabling us to integrate different data sources and different applications - independently of the technology and platforms that these applications use. Bringing all of this information together in one convenient location will make life much easier for our employees, and can ultimately provide the same benefit for the public."
- Augusto Ornelas
Deputy Head of ITDeployment Summary
- TIBCO's enterprise portal solution integrates legacy mainframe and web-based applications to provide employees with a single point of access.
- TIBCO's solution will be used to integrate new applications to the intranet portal regardless of the technology.
- TIBCO's portal solution decentralizes portal content management.
Benefits
- TIBCO-based portal will improve productivity by providing employees with a single point of access to various applications (mainframe and web-based) and all pertinent information.
- Single login and customizable, single point of access to information saves time, improving employee productivity and satisfaction.
- Using TIBCO as a standard integration solution will save time and money by shortening development cycles.
- TIBCO's messaging software will enable the Central Bank to access real-time information from all areas of the enterprise.
- Customizable external portal will enable citizens and financial institutions to save time and more easily access information.
ChevronTexaco is using TIBCO's software to streamline invoice handling, accounts payable procedures, and the internal approval process. The solution integrates Ariba e-procurement with ERP and ensures no invoices are lost and that bills paid promptly. "Our TIBCO integration project has streamlined e-procurement processes and made us more efficient. The new system is enhancing collaboration between us and our suppliers. We have a history of every step in the process, so we always know who did what to each transaction, and when."
- David Crockett
e-Procurement Solutions Team ManagerDeployment Summary
- TIBCO's solution enables real-time data flow from the Ariba® e-procurement application to SAP® and J.D. Edwards® enterprise resource planning (ERP) applications and plant maintenance system.
- Approximately 1,200 suppliers currently use the deployment in the United States, Argentina, and multiple locations in Southeast Asia.
- ChevronTexaco is extending the project to other major company sites in Nigeria, Scotland, Indonesia, and Kazakhstan.
Benefits
- The deployment provides visibility into spending transactions, helping ChevronTexaco to fulfill commitments with its suppliers.
- Visibility into transactions reduces internal approval chains, enabling faster invoice payments.
- Standardized, electronic format for transactions improves employee productivity by eliminating the need to track down paper documents.
- Increased employee productivity and operational efficiency has allowed ChevronTexaco to reduce costs.
Cingular used TIBCO's software to replace costly point-to-point integration, simplify architecture, eliminate inefficiencies, and consolidate customer data systems before CRM implementation. "Because of the wide range of capabilities offered by TIBCO's solution, Cingular has become a more responsive vendor and business partner. By integrating disparate customer-related information through TIBCO's solution, we are able to access a more comprehensive view of our customers, better understand their needs, and provide them with the first-class service they expect."
- Erez Yarkoni
Director of application developmentDeployment Summary
- TIBCO's enterprise application integration (EAI) solution replaced point-to-point integration.
- TIBCO's business process management solution automates order fulfillment, inventory, and billing processes.
- TIBCO's business-to-business (B2B) integration solution integrates Cingular with its business partners and provides web services capabilities.
- TIBCO's solution consolidates customer data and provides a broader view of the customer.
Benefits
- EAI enables Cingular to integrate its core applications more effectively, yielding faster deployment of key business functionality.
- The solution improves the capacity to develop business functionality by up to 30 percent, accelerating Cingular's time to market.
- Real-time integration with business partners improves customer service responsiveness.
- A complete view of customer information enables Cingular to respond more quickly to customer needs.
TIBCO's business integration software helped Con-way to integrate accounts receivable (AR) collection tools with Con-way databases and applications - including a customer database, shipment database, CRM system, and data warehouse - to improve productivity for collection staff. By using TIBCO's integration software instead of manually coding point-to-point interfaces, Con-way dramatically accelerated time to market for the integration project. The TIBCO-enabled project was completed two weeks early and half a million dollars under budget. "TIBCO enabled us to complete our entire project - which has complex interfaces - in only seven months. We went live two weeks early and came in under budget by half a million dollars. Thanks to TIBCO, the IS department has set a very high bar, indeed."
- Carol Dinham
Manager of IS DevelopmentDeployment Summary
- Con-way replaces hand-coded point-to-point interfaces with TIBCO's business integration software.
- TIBCO integrates accounts receivable (AR) collection tools with Con-way databases and applications for easier access to customer data.
- The solution provides AR with a single view of the customer across three separate Con-way companies.
Benefits
- TIBCO-enabled project completes two weeks early and half a million dollars under budget.
- Ease of use and flexibility of TIBCO's integration software allow IS department to easily accommodate last-minute changes in business requirements for integration project.
- Con-way estimates that TIBCO software will enable developers to build interfaces approximately 50 percent faster and spend minimal time on maintenance.
- Collection staff and supervisors experience immediate leap in productivity and visibility into customers' AR across three integrated Con-way companies.
TIBCO's EAI and BPM software are central parts of a fundamental reform and revamping of DBS Bank's technology foundation. TIBCO's standards-based integration software is a core element in the company's SOA, reducing the time and resources needed to integrate new systems into the company's standard platform. TIBCO helps lower DBS integration maintenance costs and file transfer costs by 50 percent. "To be a leading market player, we must act quickly to take advantage of market trends and to seize new opportunities. TIBCO enables us to implement strategic initiatives that would have been too expensive in the past. For example, if an organization wants to operate a service in partnership with us - such as payment processing - we can use TIBCO to integrate the necessary systems quickly and to provide that service to the customer at a reasonable cost."
- Richard Anderson
Managing Director, Information TechnologyDeployment Summary
- TIBCO's enterprise application integration (EAI) and business process management (BPM) software are central parts of a fundamental reform and revamping of DBS' technology foundation.
- Foundation platform serves as a basis for delivering scalable and secure multi-channel solutions.
Benefits
- TIBCO's EAI and BPM software accelerates time to market for DBS products while lowering development costs.
- Standards-based TIBCO integration software, built into a service-oriented architecture, reduces the time and resources needed to integrate new systems into DBS' standard platform.
- TIBCO helps lower DBS integration maintenance costs and file transfer costs by 50 percent.
Delta uses TIBCO's software to automate data sharing among 21 databases and 70 applications across Delta's 13 business units. TIBCO's software helped Delta reduce turnaround time for service requests from 30 days to 24 hours. "The Delta Nervous System processes 5 million business events each day, dealing with gate, fuel, food, and customer data. The ability to share this information with our employees and customers in real time, and to automate how we share it, has allowed us to transform our business, improve customer service, and reduce costs."
- Curtis Robb
CIO of Delta Air Lines and CEO of Delta TechnologyDeployment Summary
- Project completes end-to-end integration of data across multiple systems and 13 business units.
- Integration of existing legacy application with TIBCO's solution required minimal customization.
- System is key part of company-wide effort to improve infrastructure, reduce operating costs, and enhance the customer travel experience.
Benefits
- Instrument panel view of data on an event-driven, publish-and-subscribe basis streamlines scheduling and logistics.
- Ready-to-run interfaces for industrystandard applications reduce IT costs.
- Improved processes and consolidated information improve customer experience.
TIBCO's software has helped The Derbyshire Building Society streamline business processes throughout its service offerings. System integration has increased productivity and enabled the company to reduce processing times by 50 percent. The company plans to utilize TIBCO's software to ease an upcoming migration away from its mainframe system. "While we've already started to see real benefits from TIBCO's business integration project, we definitely expect more to come over the next two to three years. This is a strategic project that will drive further efficiency over time."
- Keith Pattison
Head of e-BusinessDeployment Summary
- Phased implementation covers three clearly defined business processes:
- Home loans redemption process: 3 months
- Additional advance process: 9 months
- Pre-completion: 6 months.
- Allianz can dynamically share documents with customers and brokers. - Ongoing project integrates all home loan processes with other business processes, such as insurance, purchasing, and financial reconciliation.
Benefits
- Home loan processing time is reduced by more than 50 percent.
- Systems become more usable; The Derbyshire develops platform for continued process integration.
- TIBCO's solution reduces the dependency on specialist staff and eliminates backlog.
- Derbyshire Building Society can manage software as services and reduce ramp-up time of new applications.
Detroit Water and Sewage Department (DWSD) is using TIBCO's software to improve data access at 19 locations and to supply key DWSD employees with current information regarding plant operations, equipment status, and other aspects of day-to-day operations. "It is absolutely essential that our business processes operate flawlessly. With the implementation of TIBCO, we can now automate business processes and the flow of information between systems, giving our employees the tools they need to do their jobs effectively."
- Kevin Quiggle
Information Systems ManagerDeployment Summary
- Solution integrates legacy systems with off-the-shelf applications and standardizes data management systems.
- Integration creates common platform for wastewater management reporting.
- Web portal provides employees with personalized access to operational data.
- Using TIBCO's web ticker, the electronic visual management system (eVMS) can alert managers when operating conditions exceed preset thresholds.
- Infrastructure can integrate with the City of Detroit's financial system.
Benefits
- TIBCO's solution provides real-time information about plant operations at the click of a mouse and the means to access archival data.
- Integration with legacy systems preserves the value of the organization's previous IT investments.
- Availability of historical data through the portal increases business agility by enabling employees to analyze trends and anticipate future needs.
- Department saves time and money by consolidating systems management and eliminating redundant applications.
Digital River uses TIBCO's software to integrate its own systems with customer and trading partner systems. TIBCO's messaging software supports an enhanced internal order management system. TIBCO's EAI capabilities and a robust set of off-the-shelf development features have enabled the company to increase the efficiency and reliability of its third-party communication infrastructure and improve business processes in its internal order management system. "TIBCO's B2B integration solution has helped Digital River continue to quickly and efficiently integrate our e-commerce system with our clients' internal business systems and various fulfillment organizations. It also helped in our sales process. When we mention that we use TIBCO, customers know that it is a solid, top-tier business integration platform. And that resonates well."
- Gary Howorka
CTODeployment Summary
- Digital River chose TIBCO for business-to-business (B2B) integration with its customers and trading partners.
- Digital River implemented TIBCO's messaging solution to support its internal order management system.
Benefits
- TIBCOReliable and secure FTP capabilities allow Digital River to communicate and transfer order information to customers and trading partners; data moves efficiently and reliably among systems and beyond the enterprise.
- Digital River can add new functionality and code with minimal impact on the existing infrastructure and services, helping the company constantly improve offerings to customers.
- Proven TIBCO technology helps Digital River strengthen its existing business relationships and create new opportunities.
TIBCO's BPM suite has helped the UK's Driver and Vehicle Licensing Agency (DVLA) streamline the handling of registration cases by orchestrating the system: progressing each case along defined work paths and following predetermined parameters and rules. The suite tracks each case individually, with automatic flagging when system parameters are exceeded or when rules or tasks are overlooked. The BPM solution at DVLA has helped the organization increase its case management productivity by 50 percent, while boosting customer service and reducing support and staff training costs. "Before, we could handle between 1,800 and 2,000 cases per day, but with the new BPM-driven system in place, we are handling more than 3,000 cases each day - a vast improvement in productivity."
- Anita Evans
Project and Program Support Assurance ManagerDeployment Summary
- TIBCO's business process management software streamlines the handling of registrations.
- TIBCO Staffware Process Suite? orchestrates the system and follows predetermined parameters and rules.
- TIBCO's software tracks each case with automatic flagging when parameters are exceeded or when rules or tasks are overlooked.
Benefits
- The BPM solution increased case management productivity by more than 50 percent, and allowed DVLA to redeploy staff in other areas that need manpower.
- The solution enabled a single, coordinated view of the agency, so cases can be easily passed between departments electronically.
- Customer service at DVLA has improved significantly while the number of calls to its call center has decreased.
- TIBCO's software provided DVLA with a sustainable and reliable platform for case management while decreasing support costs.
- Staff system training now takes two days compared to two weeks prior to the project.
TIBCO's BPM software forms the core of loan application processing at DZ Bank. The process is triggered by input into the Volksbanken and Raiffeisenbanken banking portal. The platform then controls the further processing steps, from checking the credit facility details to incorporating third-party information. The constant vigilance of TIBCO's process monitoring software supports the continuous improvement of processes. TIBCO's BPM software also helps regulate responsibilities and reduce reconciliation loops through service level agreements, enabling DZ Bank to work more efficiently with shorter lead times. "The BPM platform clearly regulates procedure and responsibilities in the process revolving around the new meta-lending business. The fast processing of loan applications corresponds to our premise, firstly in supporting the cooperative banks and secondly in working as efficiently as possible."
- Manfred Salber
Project ManagerDeployment Summary
- The TIBCO BPM platform forms the core of processing a loan application at DZ Bank.
- The process is triggered by input into the Volksbanken and Raiffeisenbanken banking portal - the platform then controls the further processing steps, from checking the credit facility details to incorporating third-party information.
- The constant vigilance of TIBCO Process Monitoring supports the continuous improvement of the processes.
Benefits
- The BPM solution helps clearly regulate responsibilities in the lending process and helps reduce reconciliation loops through service level agreements.
- The TIBCO-based BPM system speeds up decisions by monitoring lead times and brings transparency to processes and their status.
- The solution enables DZ Bank to work more efficiently with shorter lead times.
E-Plus is using TIBCO's software to link disparate systems such as accounting, billing, customer care, and network systems and to automate business processes by implementing real-time workflows. These integration solutions have helped E-Plus increase its competitiveness and accelerate time to market. "With the deployment of an EAI platform, we established an enterprise-wide standard for developing application interfaces. The high reusability of EAI solution components led to a significant reduction in implementation costs. Furthermore, we can estimate the effort for expanding this infrastructure very precisely."
- Wolfgang Kohl
Director of Product DevelopmentDeployment Summary
- TIBCO's business integration solution links disparate systems, such as accounting, billing, customer care, and network systems.
- TIBCO's business process management (BPM) solution automates business processes by implementing real-time workflows.
Benefits
- The solution increases competitiveness and enables accelerated time to market.
- For E-Plus, TIBCO's solution enables enterprise application integration (EAI) and business process automation more cost-effectively than traditional integration tools.
- Scalable solution executes up to 5,000 workflows with approximately 100,000 transactions per hour.
TIBCO's enterprise portal and business integration software connect more than 20 web-based applications at E. & J. Gallo, providing internal and external users with a highly personalized experience. TIBCO's BPM software includes a personalized task management interface with visual reminders of each task's status. Through the TIBCO-based Grapevine Portal, E. & J. Gallo employees routinely access a variety of information, such as bottling schedules, cellar operations, warehouse operations, marketing programs, finance reports, and more, and distributors are able to process 90 percent of their orders. With TIBCO's software, the E. & J. Gallo Winery has achieved its primary objectives: employee productivity gains and increased acceptance of the intranet. "Integrating the TIBCO-based portal with our business systems has made access to information convenient throughout our extended enterprise. As a result, employees, distributors, and suppliers - all of our constituents - are equipped to make the best possible tactical and strategic business decisions."
- Kent Kushar
CIODeployment Summary
- TIBCO's enterprise portal software provides E. & J. Gallo with a common infrastructure to create one internal and four external web views: SalesWeb, DistributorWeb, SupplierWeb, and TradeWeb.
- The portal is the foundation of E. & J. Gallo's Grapevine Portal initiative to increase productivity, promote brand loyalty, and make information more easily available to employees and business partners.
- TIBCO's business integration and business process management software links more than 20 web-based applications, including a production control system, a shipment tracking application, and various discussion forums, to enable real-time workflow.
Benefits
- Single login and highly customized personal access to real-time information improve employee productivity and acceptance.
- Distributor Web view reduces costs by automating 90 percent of orders from distributors.
- Centralized administration increases security, making it easier for administrators to assign proper access rights to individual employees.
Working with Accenture and TIBCO, Embratel integrated its CRM system, billing system, and two proprietary customer database systems (for corporate and residential customers). TIBCO's software enabled Embratel to improve customer service by rapidly populating requests and customer information through its systems - in about three seconds per request. Embratel now has the capability to increase the number of requests it processes by more than 66 percent per month. The company achieved ROI in 4 months. "Using TIBCO software, we attained the capability to rapidly update information in our systems. Updates that once took up to 30 days now take about three seconds. Within four months, TIBCO had provided enough benefits to pay back Embratel's entire investment in TIBCO products."
- Vladimir Motta
Architecture ConsultantDeployment Summary
- Working with TIBCO and Accenture, Embratel used TIBCO's business integration software to build a standard, scalable integration infrastructure.
- TIBCO's error tracking and auditing capabilities provide near-real-time visibility into customer information, which helps facilitate informed business decisions.
- The scalable TIBCO architecture can be easily, cost-effectively tailored to accommodate future integrations.
Benefits
- TIBCO enabled Embratel to improve customer service by rapidly populating requests and customer information through its systems - in about three seconds per request.
- Embratel now has the capability to increase the amount of requests that it processes by more than 66 percent per month.
Enel Group, one of the major energy suppliers in Europe and the number one electricity producer and distributor in Italy, chose and implemented TIBCO BusinessWorks™ as a standardized integration platform and communications layer for Enel Group's SOA. "TIBCO is the technology platform that allowed us to focus our attention on design as well as implementation and on processes and their integration in order to achieve business integration, a key element to facilitate business improvement."
- Roberto Maddaloni
Head of The Application Architecture DepartmentDeployment Summary
- Enel uses TIBCO's software to integrate internal systems and processes at all levels of their company. During the first phase, integration focused on Electricity Exchange (Borsa Elettrica) support systems, CRM and billing support systems in the gas area; CRM and billing support systems in the electricity area; and plant support systems.
- Enel uses TIBCO BusinessWorks™ software to provide an enterprise service bus (ESB) that connects several integration environments through a federated architecture.
Benefits
- Supports rapid integration of various company activities based on different applications - from production and distribution of energy to customer support systems.
- Provides an integration infrastructure, accelerating deployment of new applications and new services.
- Provides the communications layer for Enel Group's service-oriented architecture (SOA).
Equiduct Trading fully standardized their core trading system on TIBCO Rendezvous® to more efficiently deliver pre- and post-trade information in real time between various components of its trading model. "Given the massive volume of time sensitive and confidential information that needs to be distributed and exchanged, TIBCO's ultra-low latency messaging software was the optimal choice for meeting our demanding requirements for speed, resilience, and efficiency. TIBCO's leadership and depth of expertise in the financial services industry coupled with its proven software will provide participants with the best possible MiFID-compliant delivery model."
- Rob Brouwer
Chief Information Officer, Equiduct TradingDeployment Summary
- TIBCO Rendezvous® is the messaging platform underpinning Equiduct Trading's proprietary trading system called ETS.
- All components, from market surveillance to the core matching engine, are based on a single architectural framework deployed on a distributed platform.
Benefits
- Thanks to its unique market model, Equiduct Trading, operated by Börse Berlin, enables investment firms to quickly and costeffectively meet their MiFID obligations and to provide order-by-order best execution to its clients.
- The roundtrip between reception of an incoming order or quote and return to the customer after completing the matching process is achieved in less than 10 milliseconds, even under peak load conditions.
TIBCO's software enables Essent Energie to successfully integrate accounting, sales, billing, and metering systems to provide real-time information in a solution that spans front- and back-office applications. TIBCO's enterprise portal software has enabled Essent to create a customer self-service portal, which improves customer loyalty and decreases operational costs. "We wanted a solution that is open and not dependent on certain server technologies. We needed flexibility because we are going through a period of change, which is when reliability problems can occur. We spoke to people with integration experience, and they all said that TIBCO is the best and most logical choice."
- Frans Schoot
Head of The Application Architecture DepartmentDeployment Summary
- Three-year project - split across multiple phases to support deregulation - integrates multiple applications to create a real-time infrastructure.
- TIBCO's solution enables integration of SAP, Siebel, and metering systems to provide commercially valuable, real-time information spanning front- and back-office applications.
- The solution includes a customer portal for customer self-service.
Benefits
- Using TIBCO's business integration solution, Essent became the first Dutch energy utility to manage billing by the deregulation deadline.
- Essent reduced invoicing errors by linking transaction systems to customer service, metering, and billing systems.
- Integration of the LODESTAR® PricingExpert® application reduced time to quotation from 28 days to 3 days.
- TIBCO's solution helped Essent to reduce its number of applications by 37 percent and number of interfaces by 32 percent.
- The self-service environment enhances customer loyalty.
Geisinger uses TIBCO's BPM software for clinical document capture, accounts payable and invoice processing, and claims management. The solution has helped Geisinger achieve process efficiencies and cost savings in the range of $1.2 million per year. "Every day, patients walk into our approximately 50 clinics with documents relating to diagnosis or general treatment. Our TIBCO-based Document Imaging Management System now makes it possible for us to prioritize that information and, once it has been scanned, to store it and make it available enterprise-wide within 24 hours."
- Crystal Cameron
Director of IT
Deployment Summary
- TIBCO's BPM software supports an enterprise-wide document imaging management system (DIMS) to automate and streamline the processing of patient information.
- Geisinger is using TIBCO's software to workflow-enable aspects of the customer service and support function for the health insurance component of their HMO.
- Geisinger replaced a manual processing environment in its accounts payable (AP) department with a TIBCO-based system that creates electronic versions of every invoice, stores them in DIMS, and makes them available enterprise-wide.
Benefits
- The TIBCO-based document management system has eliminated backlogs of patient information documents and makes them available within 24 hours as part of a patient's electronic medical record.
- Time to resolve case appeals has dropped from 24 to 8 hours.
- Average processing time for invoices received has dropped from 13 days to 1.8 days. AP now processes all invoices in time to take advantage of 100 percent of discounts offered by vendors for timely payment.
TIBCO's messaging software serves as the backbone of the Georgia Department of Transportation's state-wide traffic control system, linking multiple traffic monitoring and reporting systems and transferring data among them in real time. TIBCO's software enables GDOT to decrease traffic congestion and accidents and to reduce air pollution caused by gridlock. "My mission was to find the most reliable, robust product around. TIBCO gave us a fault-tolerant knowledge-based system, and it can be easily scaled to an unlimited number of processes."
- David Spinney
Information Systems ManagerDeployment Summary
- System links data input devices such as video cameras, loop detectors, and radar to relay traffic conditions.
- Platform also integrates output devices for controlling traffic, such as signals, ramp metering lights, and changeable message signs.
- Real-time messaging posts traffic data along roads 24 hours a day, 7 days a week.
- Programs communicate quickly, reliably, and securely across local area networks (LANs), wide area networks (WANs), and the internet.
Benefits
- Platform transmits 1.5 million records in each 24-hour period, ensuring that travelers have up-to-the-minute information.
- Flexible, open architecture easily integrates with nearly any type of device that transportation control centers might add in the future.
- 100 percent fault tolerance ensures system availability.
- Improved traffic monitoring helps prevent road congestion and accidents and minimizes pollution caused by gridlock.
TIBCO's BPM software has enabled Harlow District Council to meet key e-government service delivery requirements and improve the quality of its service provision to citizens. Since implementing TIBCO's BPM suite, citizen satisfaction levels have more than doubled to an all-time high of 94 percent, first-point-of-contact resolution rates have risen by 30 percent, and back-line service responsiveness has increased from 39 percent to 88 percent. Harlow is now at the forefront of several nationwide government initiatives to roll out e-government projects and tackle social issues affecting their constituents. "TIBCO played a key role in our customer-care project. If I look back at where we started and how far we have come in delivering our customer-care strategy against the backdrop of the modernization agenda, the best accolade I can give is that the strategic direction was perfect."
- Asha Bhardwaj
Business Development ManagerDeployment Summary
- TIBCO's BPM software enabled joined-up government at Harlow DC by integrating information and processes between departments and services.
- Harlow developed a customer-focused culture by automating business processes from frontline staff to executive directors.
Benefits
- TIBCO helped Harlow increase its customer satisfaction to 94 percent.
- Harlow operates more efficiently because TIBCO has automated key business processes, resulting in a 30 percent increase in first-point-of-contact resolution rates. Back-line service responsiveness increased from 39 percent to 88 percent.
- TIBCO's BPM software has promoted a greater level of transparency, enabling Harlow to log, trace, and monitor all customer interactions via any contact point.
TIBCO's B2B integration software enables the real-time transfer of data between Harvard Pilgrim and the healthcare providers in its network. TIBCO's business integration software allows employees to share information quickly, seamlessly, and efficiently across the enterprise. "Clearinghouses charge a fee for each transaction they deliver, but the new TIBCO architecture offers Harvard Pilgrim and its providers a new and efficient way to exchange electronic transactions. Hard dollar savings will accrue to providers, as well as to Harvard Pilgrim, by the reduction or elimination of transaction fees for millions of transactions each year."
- Matthew Kristin
Perot SystemsDeployment Summary
- As part of an enterprise application integration (EAI) initiative, Harvard Pilgrim uses TIBCO's messaging software and business integration software to replace batch-driven point-to-point interfaces.
- TIBCO's business-to-business (B2B) integration software enables the real-time transfer of data between Harvard Pilgrim and healthcare providers.
- The revolutionary TIBCO-based B2B communications infrastructure is the first of its kind in the healthcare industry.
Benefits
- Harvard Pilgrim believes that its ability to communicate directly with providers without the use of third-party clearinghouses results in better service, fewer claims rejections, and significant cost savings for both providers and the health plan.
- Improved quality and timeliness of data for providers reduces errors and speeds service, improving customer satisfaction for Harvard Pilgrim plan members.
Iconix, a leader in the field of chemogenomics, used TIBCO General Interface™ to develop an intuitive graphical user interface for its comprehensive DrugMatrix database, which incorporates many kinds of drug information - including drug literature, bioassay information, and gene expression information. By integrating multiple types of drug-related data that pharmaceutical companies need into a single intuitive and interactive interface, Iconix helps pharmaceutical companies work more productively to bring safe, effective new drugs to market. "By using TIBCO General Interface instead of a standard client/server architecture, we were able to develop our DrugMatrix product for about a third of the cost and bring it to market twice as fast."
- Alan Roter
Vice President of InformaticsDeployment Summary
- Iconix uses TIBCO General Interface™ Framework to power an intuitive, high productivity graphical user interface (GUI) for its comprehensive DrugMatrix database.
- TIBCO General Interface enables Iconix to bring together the vast array of data that pharmaceutical companies require into a single, easy-to-use, and highly interactive web application that looks, feels, and performs like a thick client, yet is instantly accessible through a standard web browser.
Benefits
- Integrating complex drug data in an interactive interface helps pharmaceutical companies work more productively to bring safe, effective drugs to market.
- Using TIBCO General Interface Framework and TIBCO General Interface Builder helped Iconix bring the product to market twice as fast and decrease the development costs by two-thirds compared to building a standard client/server architecture.
- Using TIBCO General Interface to deliver a feature-rich GUI that runs in a standard web browser differentiates Iconix's offerings from those of the competition and saves customers the significant costs of deploying and maintaining a thick client.
Intuit, a leading provider of business and financial management solutions for small and mid-sized businesses, is using TIBCO's software to support a service-oriented architecture and high-performance integration that gets the right information to the right place at the right time. TIBCO enabled Kempen & Co. to integrate its different best-of-breed applications. As a result, the company can share real-time data across the enterprise. The flexibility of TIBCO's software enables Kempen's IT team to create new functionality in less time. The business process automation solution helps Kempen execute more trades in less time, automatically notify customers of trade status, and avoid errors that might occur if trades were taken over the phone. "Our TIBCO implementation saves us money, helps us satisfy customers, and enables us to do more business. Because of TIBCO's solution, we started to think about integration differently, and change the way we conduct business. TIBCO has enabled a very positive change of mindset in the company, especially within IT."
- Richard Valk
IT DeveloperDeployment Summary
- TIBCO's enterprise application integration (EAI) solution integrates disparate best-of-breed applications.
- Kempen used TIBCO to implement a solution that receives and distributes real-time market data using different applications.
- TIBCO's business process automation solution enables straight-through processing (STP) for trade operations.
Benefits
- EAI enables Kempen to deploy various best-of-breed applications without writing custom integration code.
- Scalability and flexibility of TIBCO's solution enables Kempen to modify its infrastructure easily and quickly, often adding new features within one week.
- STP reduces trade order errors significantly and increases trader productivity, profitability, and customer satisfaction.
- TIBCO's solution helps Kempen provide more channels for customers to enter their trades, which can expand the bank's customer base.
TIBCO's BPM suite provides KPN with a robust platform that automates all broadband/DSL customer requests and order processing. The solution allows KPN to address the ever-increasing number of orders for broadband with minimal disruption and enables KPN to realize cost savings of between ?150,000 and ?200,000 a month. KPN estimates that it also reduced errors by 95 percent, automated 80 percent of orders, and improved productivity by 50 percent. "One of the big benefits of working with TIBCO's BPM software is that by the end of the implementation, we knew exactly how our processes worked. In a company such as KPN, which has more than 29,000 employees, this gives us a huge competitive advantage."
- Jan Peter Speijer
Project ManagerDeployment Summary
- KPN deployed TIBCO's BPM software to automate all broadband/DSL customer requests and order processing.
- The solution integrates the new system with KPN's legacy applications.
Benefits
- The TIBCO-based solution reduced KPN's average time for order processing by 90 percent..
- KPN realized cost savings of between ?150,000 and ?200,000 a month due to the implementation.
- KPN estimates that the solution enabled a 95 percent reduction in errors, 80 percent order automation, and a 50 percent productivity improvement.
LCL is using TIBCO's BPM software to streamline and standardize processes. The initiative has dramatically reduced processing cycle times, improved the quality of service to customers, and supported the company's "Zero Paperwork" initiative. "TIBCO's BPM software has enabled us to streamline operations and reduce cycle time. We are so confident of fast turnaround on loan requests that we can guarantee 2 days for a go/no go decision, 2 months to initiate the loan, or we refund 200€."
- Philippe Mangematin
Head of Multichannel Information Systems, LCL - Crédit Agricole GroupDeployment Summary
- Standardized on 300 back-office processes across 30 service centers.
- Re-organized back-office teams to increase process efficiency and control and introduced event-based distribution of work based on competency areas and capacity.
- Improved activity monitoring, giving the front office more visibility into project status and providing management with a view of activities per team.
Benefits
- LCL is able to guarantee fast response to loan requests – 2 days for a decision and 2 months to activate approved loans or customers receive a 200? refund.
- Oxygen project was deployed in 18 months.
- Reduction in paperwork through automated activity routing.
- Reduction in staffing costs through process optimization and natural attrition.
TIBCO's software enabled Lockheed Martin Mission Systems to quickly construct an integrated satellite control system for the U.S. Air Force. TIBCO's software replaced point-to-point interfaces with an integrated messaging platform that seamlessly integrates off-the-shelf products and custom applications. It enables fast upgrades to the system, efficient utilization of network bandwidth, and high scalability and reliability. "TIBCO's solution has proven to be solid as a rock. It runs 24x7x365 with little to no downtime. It has freed us from having to maintain a lot of custom interface code, giving the advanced Air Force operations centers we support unparalleled flexibility and solid uptime."
- Gerry Simon
EDS Chief TechnologistDeployment Summary
- Project replaces custom interface software with TIBCO's messaging solution.
- Solution seamlessly integrates off-the-shelf products and custom applications.
Benefits
- Ease of use enables rapid development of satellite control system and fast upgrades.
- Real-time messaging enables more efficient utilization of network bandwidth and higher scalability.
- Fault tolerance delivers high availability.
TIBCO BusinessWorks™ allows Lombard International Assurance to manage its life assurance business more effectively by streamlining and linking its fund accounting system to its policy management solution. "The implementation of an enterprise application integration tool is a major enhancement to Lombard's application architecture. The ease of use of TIBCO's business integration solution allows us to be operational earlier than anticipated."
- Standardized on 300 back-office processes across 30 service centers.
- TIBCO's BPM software supports an enterprise-wide document imaging management system (DIMS) to automate and streamline the processing of patient information.
- Phased implementation covers three clearly defined business processes:
