Customers: TIBCO's Top 100

"TIBCO's solution allows us to focus on developing our own application, which is where the value of our business lies. By providing us with the scalability and performance we need, TIBCO has enabled us to reduce our time to market and save several person-years of development effort." Martin Bass, Director of DMS Products

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Deployment Summary

• ABB embeds TIBCO's messaging solution into its distribution management system (DMS) software, which helps energy companies manage electricity distribution.

Benefits

• ABB cuts several person-years from its development and integration time by embedding TIBCO's solution into its DMS software.

"The implementation of TIBCO BPM software has enabled ABN AMRO to save the equivalent of 100 additional full-time employees. The quality of our business processes is now much higher because we are able to monitor them and can check that we are meeting our all-important service level agreements (SLAs)." Stefan van Alen, Portfolio Manager

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Deployment Summary

• TIBCO's BPM suite centralizes and automates all critical back-office functions in fulfillment centers.
• TIBCO's BPM suite enables ABN AMRO to build standard business processes and improve the quality of process execution.

Benefits

• The centralization and automation of key back-office business processes has fulfilled a core goal of the company-wide No Detours program.Deploying TIBCO's BPM suite has enabled ABN AMRO to execute all business processes at a higher standard.
• ABN AMRO has achieved cost savings equivalent to paying for 100 full-time employees.
• The time taken to complete the Telegiro business process has fallen by 33 percent and the process of changing a customer's address has been shortened by approximately 25 percent.

"The diagrams we create with TIBCO BPM tools give us a graphic, visual representation of workflows that we can analyze with our business clients. They’re a tremendous help in clearly defining process steps and roles so we can create an application that fits our business users’ way of working." Steve Watts, Software Project Manager, Ace Asphalt of Arizona, Inc.

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Deployment Summary

• Ace Asphalt is using TIBCO's BPM software to automate and optimize such existing systems as purchase order management, organizational change management, and a check request system.

Benefits

• Visual process modeling has helped Ace bridge the business/IT gap and develop applications that map precisely to business-unit needs. TIBCO's BPM technology has helped Ace standardize processes, reduce human error, and reduce costs.

"Thanks to TIBCO, we have been able to further support the reputation of ADAC-Rechtsschutz Versicherungs-AG, which is renowned for its swift and nonbureaucratic service. " Bernd Knoch, Project Manager

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Deployment Summary

• ADAC deployed TIBCO's BPM suite, to streamline and automate the claims settlement process, the provision and resubmission of documents, and selected approval processes.

Benefits

• Centralizing the claims settlement process has enabled ADAC to allocate resources more efficiently and better meet the needs of its customers.
• TIBCO BPM software prioritizes processing,which has helped ADAC increase the throughput time of claims with clerks receiving claims on the day of submission.
• Deploying TIBCO BPM software has enabled ADAC to reduce process costs and centralize access to customer requests.
• The automation of the claims settlement process effectively channels requests, which enables ADAC to better utilize resources.
• TIBCO BPM software offers ADAC the opportunity to continually optimize its business processes by introducing greater transparency into the system

"You only have one chance at launching a $1 billion spacecraft. TIBCO has been an integral part of Aerospace for nearly a decade, providing the government with greater assurance that billion-dollar spacecraft will get where they need to go without failure or problems." Bruce Mau, Senior STARS Project Leader

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Deployment Summary

• Platform enables real-time monitoring of shuttles before and during launches.
• System provides remote control and 3-D visualization of remote launch sites.
• Open architecture lets analysis data flow back into applications for immediate use and gives Aerospace better understanding of critical information.

Benefits

• Real-time information flow drives data delivery times down by 99 percent - from 2 days to 40 milliseconds.
• Flexible platform design enables simple modifications to the system with less coding time.
• Remote control of launch sites cuts cost of employee travel.

"We were impressed with the functionality of the TIBCO products. They handled the business processes that we had very well. This project has given us tighter management of our workflow, with a much more immediate capacity to know where each and every piece of work is up to." David Cooper, Director, Information Services and Projects, Aged Care Standards and Accreditation Agency Ltd.,

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Deployment Summary

• The Aged Care Standards and Accreditation Agency used TIBCO iProcess™ Suite as the foundation of its Better Business project, an overhaul of its business processes that helps staff manage and monitor thousands of accreditation assessments annually.
• TIBCO ActiveMatrix BusinessWorks™ provides seamless integration between four applications that work together to manage each aged care home's ongoing interactions with the agency.

Benefits

• Previously incoherent data is now managed consistently through a single national database that provides instant access to every compliance review.
• Better information flow means ongoing compliance is easier to monitor, reports are easier to generate, and problems are easier to act upon.
• Automation of core business processes has removed errors and inefficiencies from the manual handling.
• The new system can be readily updated to reflect changes in legislation.

"TIBCO has provided a simple, robust, and flexible toolset that enabled Agilent to connect the components of our architecture necessary to run our business. This capability has had a significant impact on improving our productivity and saving us time and money." Marty Chuck, VP and CIO

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Deployment Summary

• Solution allows Agilent to integrate information across multiple platforms.
• Integration allows company to standardize data and processes across business groups.
• Platform integrates new applications and business systems using off-the-shelf interfaces.

Benefits

• Common messaging platform for enterprise resource planning (ERP) and customer relationship management (CRM) enables access to accurate information across supply chain.
• Unified processes improve decision making.
• Standard interfaces and flexible architecture speed integration of partner systems.
• Reduced number of systems and instances enables easy integration and eliminates costly IT development tasks.
• TIBCO's solution helps Agilent reduce development costs and ongoing support of platforms.

"TIBCO's software makes our planning systems more flexible and responsive, which allows our customers to utilize their resources much more effectively. The software also enables us to improve our business solutions over time - and in doing so, gives us and our customers the agility to manage dynamic business demands." Christopher Brooks, Technical Director

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Deployment Summary

• Agilisys deploys TIBCO's business integration software at customer sites to tightly integrate supply chain software suite with third party enterprise resource planning (ERP) systems.
• TIBCO's software is highly suitable for the project-specific implementations that Agilisys deploys, as well as enterprise-wide integrations.

Benefits

• Tight integration among independent systems supports a best-of-breed approach by giving users the impression of working with one common system.
• By enabling business process integration between separate systems, TIBCO makes Agilisys planning systems more flexible and responsive.

"The TIBCO SOA/BPM platform enables us to respond more quickly to changes in our business environment, integrate service fulfillment and service management, and build on a stable platform for future growth." Rogelio Ancira, CIO, Alestra

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Deployment Summary

• The new platform enables Alestra to use a familiar implementation pattern to create a unique order management system customized to the company's needs.
• The TIBCO SOA platform is being planned as the foundation for an external portal that will gradually provide self-service capabilities to Alestra customers.
• The integration of 14 platforms and almost 100 services was accomplished in 13 months, on time and on budget.

Benefits

• The TIBCO SOA platform enables Alestra to integrate mission-critical applications from several vendors to create end-to-end business processes and improve competitive positioning.
• The new TIBCO-based order management system will enable Alestra to handle more than 200 services delivery process combinations from a single catalog and create an automated process that extends from order to cash.
• TIBCO's goal-oriented BPM platform will enable the company to dynamically create bundles of services, reusing previously defined processes in real time.

"With TIBCO, we have experienced an 80 percent increase in efficiency. The time frame has quite literally contracted from weeks to days. This is, needless to say, better for our customers and for ourselves. We are very pleased. After six months, well before the traditional 18-month review, we knew that we had already secured a return on our investment." Karen Forte, head of IT

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Deployment Summary

• TIBCO's BPM software integrates both internal and external processes into a single, streamlined claims process.
• Allianz can dynamically share documents with customers and brokers.
• Work reallocation function automatically reassigns work from absent or overloaded employees to the rest of the team to complete.
• TIBCO completed the project within the three-month agreed-upon period, without changes to schedules, budgets, or requirements.

Benefits

• Process automation enables 80 percent increase in efficiency, with claims processing reduced from weeks to days.
• External third parties can now view new and existing claims and request work online without having to speak with Allianz agents.
• Information reloads, which used to take 30 minutes, now take just 30 seconds.
• Allianz achieved ROI in six months.

"Thanks to TIBCO, our business processes now cycle through our systems in real time, allowing us to react more quickly to new business opportunities." Alan Pye, Director of Applications Development

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Deployment Summary

• TIBCO enterprise application integration (EAI) solution replaced Altera's point-to-point integration.
• TIBCO solution integrated critical applications including Altera's customer relationship management (CRM) system, enterprise resource planning (ERP) system, and manufacturing execution system.
• Business-to-business (B2B) integration solution integrated Altera with its major customer using RosettaNet™ standards.

Benefits

• Altera achieves more efficient business processes and lower total cost of ownership (TCO) of IT infrastructure.
• Altera can add and update customer information across all systems at once in real time, enabling faster reactions to business opportunities.
• Support for RosettaNet standards allows greater control over transactions with other companies and strengthens Altera's business relationship with its major customer.

"We evaluated other EAI offerings, but found that TIBCO was the best answer for our needs. Within six months of signing our deal with TIBCO, we were up and running at seven customer sites." Marc Chevis, General Manager of AEP

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Deployment Summary

• AspenTech chose TIBCO technology over several vendors as the foundation for its new Aspen Enterprise Platform™ (AEP) solution for process-manufacturing facilities.
• The TIBCO-enabled platform offers specific integration for the SAP® R/3® enterprise resource planning (ERP) system - the dominant ERP solution in the process-manufacturing industry.
• AEP delivers custom templates to Aspen's customers to simplify integration projects. These templates, based on TIBCO's technology, are highly tailorable to meet the customers' ever-evolving business processes.

Benefits

• The TIBCO-powered solution provided best results against several key AspenTech requirements.
• Early AEP deployments are helping top-ranking chemical, pharmaceutical, and petroleum companies around the world to easily integrate business planning and plant operations throughout their worldwide manufacturing facilities.

"TIBCO is fundamentally changing the way we conduct business at ANL. Real-time business integration has increased the availability of information, dramatically improving our ability to make better and faster decisions. In particular, TIBCO's BAM software will help us continually monitor and improve our operational and fi nancial performance." Allan Marshall, Group Technology Director

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Deployment Summary

• TIBCO's enterprise application integration (EAI) software integrates core systems at ANL including accounting, advertising sales, circulation support, production and publishing, and data warehousing.
• TIBCO's portal software offers centralized and personalized access to information and applications.

Benefits

• Application integration greatly reduces maintenance costs, improves infrastructure reliability, and enables different groups to share information in real time.
• TIBCO software enables powerful business monitoring and reporting and live real-time views into all stages of the publishing process, which allows ANL to improve its operational performance.

"We didn't even calculate the money this project helped us to save, because we didn't have any option other than integrating our systems. After research, we saw that EAI is the right direction and TIBCO's offering, with its broad product portfolio, was the best solution for us." Manfred Hocher, Head of Application Systems

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Deployment Summary

• Integration of product data management (PDM) systems enables employees to access product data in real time.
• TIBCO's solution verifies data transportation among systems.
• Publish-and-subscribe technology enables employees to receive alerts related to products of interest.

Benefits

• Integration unifies disparate systems of merged companies.
• Real-time access to project-related data enables employees to work more efficiently.
• Easier collaboration with peers and coordination with suppliers yield increased productivity.
• TIBCO's solution allows for gradual integration without interrupting data flow during implementation.

"In our business, we have always been very data dependent, but now we have real insight about the performance of operations." David Jim, Corporate Controller, Avantium

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Deployment Summary

• Avantium integrated the TIBCO Software enterprise analytics platform across numerous departments and has seen marked improvement in the consistency and timeliness of critical information available to key decision makers.

Benefits

• Instead of building a data warehouse, Avantium runs Spotfire directly on Navision’s SQL Server-based data repository, resulting in users being afforded access to real-time information.
• Avantium also found that Spotfire provided better data granularity, which enabled users to drill-down into the information rather than relying only on aggregated report summaries. This eliminated the need for custom report development from other departments.
• Avantium has also benefited from using Spotfire for external reporting to shareholders, investors, and the board of directors. Using the same tool for both internal and external Business Intelligence has enabled the company to decrease the friction that exists when multiple decision makers rely on differing information assets and analysis tools to communicate amongst themselves.

"Our BPM solution is more than a system that supports processes; it's also an integration tool. Users operate within a single, end-to-end interface that doesn't require jumping from one system to another or adapting to a different way of working." Max Meili, Head of Customer Applications

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Deployment Summary

• AXA Winterthur uses TIBCO's BPM software to standardize execution of core processes and customer communications.
• TIBCO's software integrates with AXA Winterthur's existing ECM and workflow infrastructure.
• All employees - approximately 1,300 users - follow the same procedure to process transactions.
• Other companies are using AXA Winterthur's process framework to optimize their operations through a service called Rendita.

Benefits

• Staff productivity has increased from 14,000 transactions per year to 60,000 transactions per year.
• Transaction time has decreased from 150 minutes per transaction to 35 minutes.
• Response time to customer queries has decreased from 2 days to real-time.

"Fast processing of new credit card applications is critical to the success of our company. Therefore, the decision to use the business process management approach by TIBCO as part of the restructuring of our card administration system was a strategic investment in our increased competitiveness and secure future." Andreas Scholze, IT Project Manager, Barclaycard Germany

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Deployment Summary

• TIBCO's BPM suite was implemented to manage the processing of credit card applications at Barclaycard Germany in a cost-efficient and customer-friendly manner.
• Key reimbursement process applications were integrated with TIBCO's software.

Benefits

• TIBCO's BPM software helped Barclaycard substantially cut the time taken to process credit card applications from several days to 18 minutes.
• TIBCO's BPM suite has streamlined the integration and process management involved in handling new credit card applications.
• Barclaycard can respond more quickly to customers' requests for credit cards, increasing the size of its customer base faster.
• Credit assessments and fraud checks are carried out easily without manual intervention using TIBCO's BPM software.
• The system can also handle applications that have been filled in incorrectly or are illegible, preventing bottlenecks during the process.

"We looked at several well-known vendors and chose a comprehensive industry-proven software solution that was flexible enough to support the integration of off-the-shelf and custom-built applications that are particular to our business, as well as create a foundation for an event-driven SOA environment." Jitendra Puri, CIO, Bolsa de Valores de Colombia

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Deployment Summary

• BVC is using an SOA infrastructure from TIBCO to provide real-time market data feed through standard FIXML access and direct market access for brokers to send orders to the trading system.

Benefits

• By moving to an SOA infrastructure, BVC has reduced time to market and development costs.
• Standardized FIXML interface simplifies integration with third parties

"When everything rides on an infrastructure, you want to go with an entity, a partner, who has been there, done that. TIBCO and the integration business has been there. They have, enabled integrations on nimble infrastructures. And nimbleness is very important for us." Venkat Kandru, Sr. Director EAI, MDM, IDM and SOA

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Deployment Summary

• Brinker has deployed a TIBCO-based platform to enable application integration, with the goal of retiring all legacy systems within three years and operating the entire enterprise from a single, unified IT infrastructure.
• TIBCO software supports a master data management initiative and the creation and management of enterprise common business objects, which are a necessary foundation for the SOA that is a key goal of Brinker's long-term enterprise IT strategy.
• To integrate partner data and enhance communications with 27,000 partners worldwide, Brinker is deploying a TIBCO-based solution that enables such standardized interactions as invoicing through EDI.

Benefits

• Reducing point-to-point integrations and simplifying the publish-and-subscribe process reduces cost and complexity and accelerates application development.
• Standardizing on common business objects enhances efficiency and enables the company to gather and analyze previously unavailable operational data in order to make better business decisions.
• Integrating applications and implementing a master data management solution based on common objects creates the necessary foundation for an SOA that can streamline operations, strengthen relationships with partners, and support Brinker's corporate growth strategy.

"'Doing it right' means designing an integration approach that was reusable. It included reusable services and middleware that would support the use of those services. TIBCO helped us do it right." Susan Martin, CIO

Deployment Summary

• Bunge uses TIBCO technology to deliver an SOA that supports reusable services, integrated information, and enhanced monitoring and management of operations.

Benefits

• With operational data from field offices centralized and available in real time, Bunge is able to reduce trading risks and enhance profitability.

"When it came to the SOA and BPM components, we didn’t want to take any risks. TIBCO has proven technology, especially in the area of coordinating and automating processes that span systems. In addition, their BPM solution is extremely reliable and powerful." Max Meili, Executive Board Member, BVG Contingency Fund

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Deployment Summary

• BVG deployed a TIBCO-based SOA/BPM infrastructure to standardize and streamline data collection and management processes.

Benefits

• BVG is on track to reach its target of reducing costs by 40 percent, and has already improved data quality by 50 percent.

"We are successfully challenging local practices as part of a drive to improve efficiency in the supply chain, and the TIBCO-powered system is making that a reality." Errol Damelin, CEO

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Deployment Summary

• Initial deployment to first customer took three months.
• 60 business partners in both Europe and North America were integrated into e-hub within six months.
• CableNet plans to integrate 400 business partners within two years.

Benefits

• New system provides high levels of scalability - 250,000 transactions per day.
• TIBCO's solution enables fast-track supplier ramping.
• TIBCO-powered system helps reduce risk for suppliers.
• Supply chain costs have decreased - and company is on target to achieve 50 percent reduction in inventory plus a doubling of stock turns.
• CableNet has eliminated high electronic data interchange (EDI) transaction costs.

"We chose TIBCO's business integration solution because it provides the best solution in terms of performance, technical capabilities, and ease of usey." Antonio Faia, EAI Project Manager

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Deployment Summary

• TIBCO's business integration solution enables consolidated real-time view of customer information for more than 1,000 branches of 7 CGD Group companies.
• Consolidated data improves the use of Siebel® customer relationship management (CRM) application.
• CGD Group is among the first in the world to use TIBCO software to integrate systems running the IBM® OS/390® operating system.
• Ease of use and reusability of TIBCO components leads to the integration of additional systems.

Benefits

• CGD Group employees can access consolidated records of more than 4.7 million customers in real time, expanding the bank's customer service capabilities and improving its competitiveness.
• TIBCO's solution reduces complexity of existing architecture and enables the use of legacy applications.
• Easy TIBCO integrations require minimal configuration and no coding, enabling fast deployment.

"Migrating to the TIBCO platform for SOA has helped CargoSmart deliver new, advanced functionality to customers and maintain our leadership position in the industry." Steve Siu, Chief Executive Officer, CargoSmart

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Deployment Summary

• To overcome technical challenges and introduce new functionality, the company began migrating to an event–driven SOA based on TIBCO's software.
• CargoSmart introduced the first two advanced solutions – Exception Management and Milestone Assignments software – in May 2008. The next major release will be a document workflow management product.
• In addition, CargoSmart implemented a B2B gateway based on TIBCO's software to reduce programming effort and development lead time for integration projects.

Benefits

• Reduces the time and expense of delivering new business functionality, including advanced visibility into supply chain issues.
• New platform is scalable to handle an increasing volume of customized event notifications.
• New system enables customers to monitor and react to exceptions immediately.
• Minimizes programming effort and maintenance cost of an application.

"Our business is about efficient and timely processing. The performance, scalability, and easy implementation of TIBCO's solutions provide us with the required architecture to run our business in this low-margin industry and improve our bottom line dramatically." James Raby, CTO

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Deployment Summary

• Business-to-business (B2B) integration platform connects CBCA to healthcare providers and clearinghouses to accept claims through electronic data interchange (EDI).
• Business integration solution moves incoming data to other back-end systems and automates claims processing.

Benefits

• New transaction system helps CBCA comply with federal regulations for processing claims.
• Fully automated electronic processing eliminates paper-based inefficiencies, speeds transactions, and potentially saves millions of dollars.
• Platforms offer flexibility to easily integrate new transaction and enterprise systems; CBCA implemented production-ready solution within seven weeks.

"TIBCO's solution will improve access to information by enabling us to integrate different data sources and different applications - independently of the technology and platforms that these applications use. Bringing all of this information together in one convenient location will make life much easier for our employees, and can ultimately provide the same benefit for the public." Augusto Ornelas, Deputy Head of IT

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Deployment Summary

• TIBCO's enterprise portal solution integrates legacy mainframe and web-based applications to provide employees with a single point of access.
• TIBCO's solution will be used to integrate new applications to the intranet portal regardless of the technology.
• TIBCO's portal solution decentralizes portal content management.

Benefits

• TIBCO-based portal will improve productivity by providing employees with a single point of access to various applications (mainframe and web-based) and all pertinent information.
• Single login and customizable, single point of access to information saves time, improving employee productivity and satisfaction.
• Using TIBCO as a standard integration solution will save time and money by shortening development cycles.
• TIBCO's messaging software will enable the Central Bank to access real-time information from all areas of the enterprise.
• Customizable external portal will enable citizens and financial institutions to save time and more easily access information.

"Our TIBCO integration project has streamlined e-procurement processes and made us more efficient. The new system is enhancing collaboration between us and our suppliers. We have a history of every step in the process, so we always know who did what to each transaction, and when." David Crockett, e-Procurement Solutions Team Manager

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Deployment Summary

• TIBCO's solution enables real-time data flow from the Ariba® e-procurement application to SAP® and J.D. Edwards® enterprise resource planning (ERP) applications and plant maintenance system.
• Approximately 1,200 suppliers currently use the deployment in the United States, Argentina, and multiple locations in Southeast Asia.
• ChevronTexaco is extending the project to other major company sites in Nigeria, Scotland, Indonesia, and Kazakhstan.

Benefits

• The deployment provides visibility into spending transactions, helping ChevronTexaco to fulfill commitments with its suppliers.
• Visibility into transactions reduces internal approval chains, enabling faster invoice payments.
• Standardized, electronic format for transactions improves employee productivity by eliminating the need to track down paper documents.
• Increased employee productivity and operational efficiency has allowed ChevronTexaco to reduce costs.

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"The TIBCO-based integrated processing platform has modernized information management for China Post Express Mail Service. It has improved the postal express delivery ser­vice level, significantly improved operational effectiveness, and helped increase market share for China Post." Tina Tang, Marketing Director, TEAMSUN

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Deployment Summary

• The platform integrates more than 140 branch office systems, the state's central system, a data warehouse, and a mail query system. At peak capacity, the ESB platform processes 1,000 messages per second.
• China Post has also deployed TIBCO ESB technology in other vertical service units, which include the business mail system, directory system, logistics system, and metering system.

Benefits

• The TIBCO ESB has integrated channels and standardized services for the Express Mail Service business. It encapsulates services and creates standard interfaces for the applications tied into the state bureau back-end system.
• The platform responds in a uniform manner to service requests from various Express Mail Ser­vice channels, ensuring a consistent customer experience for users and improved customer service.
• The platform has modernized information man­agement for China Post, improved the postal express delivery service level, significantly im­proved operational effectiveness, and helped increase market share.

"Because of the wide range of capabilities offered by TIBCO's solution, Cingular has become a more responsive vendor and business partner. By integrating disparate customer-related information through TIBCO's solution, we are able to access a more comprehensive view of our customers, better understand their needs, and provide them with the first-class service they expect." Erez Yarkoni, Director of application development

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Deployment Summary

• TIBCO's enterprise application integration (EAI) solution replaced point-to-point integration.
• TIBCO's business process management solution automates order fulfillment, inventory, and billing processes.
• TIBCO's business-to-business (B2B) integration solution integrates Cingular with its business partners and provides web services capabilities.
• TIBCO's solution consolidates customer data and provides a broader view of the customer.

Benefits

• EAI enables Cingular to integrate its core applications more effectively, yielding faster deployment of key business functionality.
• The solution improves the capacity to develop business functionality by up to 30 percent, accelerating Cingular's time to market.
• Real-time integration with business partners improves customer service responsiveness.
• A complete view of customer information enables Cingular to respond more quickly to customer needs.

"Our TIBCO-based solutions integrate processes and enable our clients to manage their mobile workforces more effectively, which improves efficiency, reduces costs and increases profitability." David Perry, Head of Marketing, Cognito

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Deployment Summary

• Cognito builds mixed communication infrastructures for customers using TIBCO software and adapters.
• In the course of developing customer solutions, the company has built a library of reusable components within aTIBCO architecture and continues to add hosted services for customers in a private cloud.

Benefits

• Connecting mobile devices with business-criti­cal systems helps Cognito customers integrate business processes, which leads to better and more efficient services and a sustainable com­petitive advantage.
• Cognito solutions tie together the key compo­nents of tracking, real-time data, and schedul­ing to improve efficiency, reduce costs, and increase profitability for its customers.

"TIBCO enabled us to complete our entire project - which has complex interfaces - in only seven months. We went live two weeks early and came in under budget by half a million dollars. Thanks to TIBCO, the IS department has set a very high bar, indeed." Carol Dinham, Manager of IS Development

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Deployment Summary

• Con-way replaces hand-coded point-to-point interfaces with TIBCO's business integration software.
• TIBCO integrates accounts receivable (AR) collection tools with Con-way databases and applications for easier access to customer data.
• The solution provides AR with a single view of the customer across three separate Con-way companies.

Benefits

• TIBCO-enabled project completes two weeks early and half a million dollars under budget.
• Ease of use and flexibility of TIBCO's integration software allow IS department to easily accommodate last-minute changes in business requirements for integration project.
• Con-way estimates that TIBCO software will enable developers to build interfaces approximately 50 percent faster and spend minimal time on maintenance.
• Collection staff and supervisors experience immediate leap in productivity and visibility into customers' AR across three integrated Con-way companies.

"To be a leading market player, we must act quickly to take advantage of market trends and to seize new opportunities. TIBCO enables us to implement strategic initiatives that would have been too expensive in the past. For example, if an organization wants to operate a service in partnership with us - such as payment processing - we can use TIBCO to integrate the necessary systems quickly and to provide that service to the customer at a reasonable cost." Richard Anderson, Managing Director, Information Technology

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Deployment Summary

• TIBCO's enterprise application integration (EAI) and business process management (BPM) software are central parts of a fundamental reform and revamping of DBS' technology foundation.
• Foundation platform serves as a basis for delivering scalable and secure multi-channel solutions.

Benefits

• TIBCO's EAI and BPM software accelerates time to market for DBS products while lowering development costs.
• Standards-based TIBCO integration software, built into a service-oriented architecture, reduces the time and resources needed to integrate new systems into DBS' standard platform.
• TIBCO helps lower DBS integration maintenance costs and file transfer costs by 50 percent.

"The Delta Nervous System processes 5 million business events each day, dealing with gate, fuel, food, and customer data. The ability to share this information with our employees and customers in real time, and to automate how we share it, has allowed us to transform our business, improve customer service, and reduce costs." Curtis Robb, CIO of Delta Air Lines and CEO of Delta Technology

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Deployment Summary

• Project completes end-to-end integration of data across multiple systems and 13 business units.
• Integration of existing legacy application with TIBCO's solution required minimal customization.
• System is key part of company-wide effort to improve infrastructure, reduce operating costs, and enhance the customer travel experience.

Benefits

• Instrument panel view of data on an event-driven, publish-and-subscribe basis streamlines scheduling and logistics.
• Ready-to-run interfaces for industrystandard applications reduce IT costs.
• Improved processes and consolidated information improve customer experience.

"While we've already started to see real benefits from TIBCO's business integration project, we definitely expect more to come over the next two to three years. This is a strategic project that will drive further efficiency over time." Keith Pattison, Head of e-Business

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Deployment Summary

• Phased implementation covers three clearly defined business processes:
  - Home loans redemption process: 3 months
  - Additional advance process: 9 months
  - Pre-completion: 6 months.
• Ongoing project integrates all home loan processes with other business processes, such as insurance, purchasing, and financial reconciliation.

Benefits

• Home loan processing time is reduced by more than 50 percent.
• Systems become more usable; The Derbyshire develops platform for continued process integration.
• TIBCO's solution reduces the dependency on specialist staff and eliminates backlog.
• Derbyshire Building Society can manage software as services and reduce ramp-up time of new applications.

"It is absolutely essential that our business processes operate flawlessly. With the implementation of TIBCO, we can now automate business processes and the flow of information between systems, giving our employees the tools they need to do their jobs effectively." Kevin Quiggle, Information Systems Manager

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Deployment Summary

• Solution integrates legacy systems with off-the-shelf applications and standardizes data management systems.
• Integration creates common platform for wastewater management reporting.
• Web portal provides employees with personalized access to operational data.
• Using TIBCO's web ticker, the electronic visual management system (eVMS) can alert managers when operating conditions exceed preset thresholds.
• Infrastructure can integrate with the City of Detroit's financial system.

Benefits

• TIBCO's solution provides real-time information about plant operations at the click of a mouse and the means to access archival data.
• Integration with legacy systems preserves the value of the organization's previous IT investments.
• Availability of historical data through the portal increases business agility by enabling employees to analyze trends and anticipate future needs.
• Department saves time and money by consolidating systems management and eliminating redundant applications.

"TIBCO's B2B integration solution has helped Digital River continue to quickly and efficiently integrate our e-commerce system with our clients' internal business systems and various fulfillment organizations. It also helped in our sales process. When we mention that we use TIBCO, customers know that it is a solid, top-tier business integration platform. And that resonates well." Gary Howorka, CTO

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Deployment Summary

• Digital River chose TIBCO for business-to-business (B2B) integration with its customers and trading partners.
• Digital River implemented TIBCO's messaging solution to support its internal order management system.

Benefits

• TIBCOReliable and secure FTP capabilities allow Digital River to communicate and transfer order information to customers and trading partners; data moves efficiently and reliably among systems and beyond the enterprise.
• Digital River can add new functionality and code with minimal impact on the existing infrastructure and services, helping the company constantly improve offerings to customers.
• Proven TIBCO technology helps Digital River strengthen its existing business relationships and create new opportunities.

"Before, we could handle between 1,800 and 2,000 cases per day, but with the new BPM-driven system in place, we are handling more than 3,000 cases each day - a vast improvement in productivity." Anita Evans, Project and Program Support Assurance Manager

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Deployment Summary

• TIBCO's business process management software streamlines the handling of registrations.
• TIBCO Staffware Process Suite™ orchestrates the system and follows predetermined parameters and rules.
• TIBCO's software tracks each case with automatic flagging when parameters are exceeded or when rules or tasks are overlooked.

Benefits

• The BPM solution increased case management productivity by more than 50 percent, and allowed DVLA to redeploy staff in other areas that need manpower.
• The solution enabled a single, coordinated view of the agency, so cases can be easily passed between departments electronically.
• Customer service at DVLA has improved significantly while the number of calls to its call center has decreased.
• TIBCO's software provided DVLA with a sustainable and reliable platform for case management while decreasing support costs.
• Staff system training now takes two days compared to two weeks prior to the project.

"The BPM platform clearly regulates procedure and responsibilities in the process revolving around the new meta-lending business. The fast processing of loan applications corresponds to our premise, firstly in supporting the cooperative banks and secondly in working as efficiently as possible." Manfred Salber, Project Manager

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Deployment Summary

• The TIBCO BPM platform forms the core of processing a loan application at DZ Bank.
• The process is triggered by input into the Volksbanken and Raiffeisenbanken banking portal - the platform then controls the further processing steps, from checking the credit facility details to incorporating third-party information.
• The constant vigilance of TIBCO Process Monitoring supports the continuous improvement of the processes.

Benefits

• The BPM solution helps clearly regulate responsibilities in the lending process and helps reduce reconciliation loops through service level agreements.
• The TIBCO-based BPM system speeds up decisions by monitoring lead times and brings transparency to processes and their status.
• The solution enables DZ Bank to work more efficiently with shorter lead times.

"With the deployment of an EAI platform, we established an enterprise-wide standard for developing application interfaces. The high reusability of EAI solution components led to a significant reduction in implementation costs. Furthermore, we can estimate the effort for expanding this infrastructure very precisely." Wolfgang Kohl, Director of Product Development

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Deployment Summary

• TIBCO's business integration solution links disparate systems, such as accounting, billing, customer care, and network systems.
• TIBCO's business process management (BPM) solution automates business processes by implementing real-time workflows.

Benefits

• The solution increases competitiveness and enables accelerated time to market.
• For E-Plus, TIBCO's solution enables enterprise application integration (EAI) and business process automation more cost-effectively than traditional integration tools.
• Scalable solution executes up to 5,000 workflows with approximately 100,000 transactions per hour.

"Integrating the TIBCO-based portal with our business systems has made access to information convenient throughout our extended enterprise. As a result, employees, distributors, and suppliers - all of our constituents - are equipped to make the best possible tactical and strategic business decisions." Kent Kushar, CIO

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Deployment Summary

• TIBCO's enterprise portal software provides E. & J. Gallo with a common infrastructure to create one internal and four external web views: SalesWeb, DistributorWeb, SupplierWeb, and TradeWeb.
• The portal is the foundation of E. & J. Gallo's Grapevine Portal initiative to increase productivity, promote brand loyalty, and make information more easily available to employees and business partners.
• TIBCO's business integration and business process management software links more than 20 web-based applications, including a production control system, a shipment tracking application, and various discussion forums, to enable real-time workflow.

Benefits

• Single login and highly customized personal access to real-time information improve employee productivity and acceptance.
• Distributor Web view reduces costs by automating 90 percent of orders from distributors.
• Centralized administration increases security, making it easier for administrators to assign proper access rights to individual employees.

"Once we saw its capabilities, Spotfire quickly joined our stable of lab tools. It’s a flexible tool, easy to implement, and it allows our analysts to quickly roll around in the data." Jonathan Adams, Principal, Eastport Analytics, Inc.

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Deployment Summary

• Eastport Analytics adopted the TIBCO Spotfire enterprise analytics platform as a key component of Eastport’s innovative analytical process to identify potential tax evasion activity associated with offshore credit cards for the IRS.

Benefits

• Working with a huge dataset, analysts used Spotfire for quick insights and guides that enabled them to narrow down potential offenders and help provide the IRS with valuable data to help them build a defensible case.
• With Spotfire software, Eastport benefited from dramatic time-savings and cost-effectiveness by being able to analyze data in 3-5 days, versus 2-3 weeks using old systems.

"Using TIBCO software, we attained the capability to rapidly update information in our systems. Updates that once took up to 30 days now take about three seconds. Within four months, TIBCO had provided enough benefits to pay back Embratel's entire investment in TIBCO products." Vladimir Motta, Architecture Consultant

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Deployment Summary

• Working with TIBCO and Accenture, Embratel used TIBCO's business integration software to build a standard, scalable integration infrastructure.
• TIBCO's error tracking and auditing capabilities provide near-real-time visibility into customer information, which helps facilitate informed business decisions.
• The scalable TIBCO architecture can be easily, cost-effectively tailored to accommodate future integrations.

Benefits

• TIBCO enabled Embratel to improve customer service by rapidly populating requests and customer information through its systems - in about three seconds per request.
• Embratel now has the capability to increase the amount of requests that it processes by more than 66 percent per month.

"TIBCO is the technology platform that allowed us to focus our attention on design as well as implementation and on processes and their integration in order to achieve business integration, a key element to facilitate business improvement." Roberto Maddaloni, Head of The Application Architecture Department

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Deployment Summary

• Enel uses TIBCO's software to integrate internal systems and processes at all levels of their company. During the first phase, integration focused on Electricity Exchange (Borsa Elettrica) support systems, CRM and billing support systems in the gas area; CRM and billing support systems in the electricity area; and plant support systems.
• Enel uses TIBCO BusinessWorks™ software to provide an enterprise service bus (ESB) that connects several integration environments through a federated architecture.

Benefits

• Supports rapid integration of various company activities based on different applications - from production and distribution of energy to customer support systems.
• Provides an integration infrastructure, accelerating deployment of new applications and new services.
• Provides the communications layer for Enel Group's service-oriented architecture (SOA).

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"Given the massive volume of time sensitive and confidential information that needs to be distributed and exchanged, TIBCO's ultra-low latency messaging software was the optimal choice for meeting our demanding requirements for speed, resilience, and efficiency. TIBCO's leadership and depth of expertise in the financial services industry coupled with its proven software will provide participants with the best possible MiFID-compliant delivery model." Rob Brouwer, Chief Information Officer, Equiduct Trading

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Deployment Summary

• TIBCO Rendezvous® is the messaging platform underpinning Equiduct Trading's proprietary trading system called ETS.
• All components, from market surveillance to the core matching engine, are based on a single architectural framework deployed on a distributed platform.

Benefits

• Thanks to its unique market model, Equiduct Trading, operated by Börse Berlin, enables investment firms to quickly and costeffectively meet their MiFID obligations and to provide order-by-order best execution to its clients.
• The roundtrip between reception of an incoming order or quote and return to the customer after completing the matching process is achieved in less than 10 milliseconds, even under peak load conditions.

"We wanted a solution that is open and not dependent on certain server technologies. We needed flexibility because we are going through a period of change, which is when reliability problems can occur. We spoke to people with integration experience, and they all said that TIBCO is the best and most logical choice." Frans Schoot, Head of The Application Architecture Department

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Deployment Summary

• Three-year project - split across multiple phases to support deregulation - integrates multiple applications to create a real-time infrastructure.
• TIBCO's solution enables integration of SAP, Siebel, and metering systems to provide commercially valuable, real-time information spanning front- and back-office applications.
• The solution includes a customer portal for customer self-service.

Benefits

• Using TIBCO's business integration solution, Essent became the first Dutch energy utility to manage billing by the deregulation deadline.
• Essent reduced invoicing errors by linking transaction systems to customer service, metering, and billing systems.
• Integration of the LODESTAR® PricingExpert® application reduced time to quotation from 28 days to 3 days.
• TIBCO's solution helped Essent to reduce its number of applications by 37 percent and number of interfaces by 32 percent.
• The self-service environment enhances customer loyalty.

"Every day, patients walk into our approximately 50 clinics with documents relating to diagnosis or general treatment. Our TIBCO-based Document Imaging Management System now makes it possible for us to prioritize that information and, once it has been scanned, to store it and make it available enterprise-wide within 24 hours." Crystal Cameron Director of IT,

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Deployment Summary

• TIBCO's BPM software supports an enterprise-wide document imaging management system (DIMS) to automate and streamline the processing of patient information.
• Geisinger is using TIBCO's software to workflow-enable aspects of the customer service and support function for the health insurance component of their HMO.
• Geisinger replaced a manual processing environment in its accounts payable (AP) department with a TIBCO-based system that creates electronic versions of every invoice, stores them in DIMS, and makes them available enterprise-wide.

Benefits

• The TIBCO-based document management system has eliminated backlogs of patient information documents and makes them available within 24 hours as part of a patient's electronic medical record.
  
  
• Time to resolve case appeals has dropped from 24 to 8 hours.
  
  
• Average processing time for invoices received has dropped from 13 days to 1.8 days. AP now processes all invoices in time to take advantage of 100 percent of discounts offered by vendors for timely payment.

"My mission was to find the most reliable, robust product around. TIBCO gave us a fault-tolerant knowledge-based system, and it can be easily scaled to an unlimited number of processes." David Spinney, Information Systems Manager

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Deployment Summary

• System links data input devices such as video cameras, loop detectors, and radar to relay traffic conditions.
• Platform also integrates output devices for controlling traffic, such as signals, ramp metering lights, and changeable message signs.
• Real-time messaging posts traffic data along roads 24 hours a day, 7 days a week.
• Programs communicate quickly, reliably, and securely across local area networks (LANs), wide area networks (WANs), and the internet.

Benefits

• Platform transmits 1.5 million records in each 24-hour period, ensuring that travelers have up-to-the-minute information.
• Flexible, open architecture easily integrates with nearly any type of device that transportation control centers might add in the future.
• 100 percent fault tolerance ensures system availability.
• Improved traffic monitoring helps prevent road congestion and accidents and minimizes pollution caused by gridlock.

"TIBCO played a key role in our customer-care project. If I look back at where we started and how far we have come in delivering our customer-care strategy against the backdrop of the modernization agenda, the best accolade I can give is that the strategic direction was perfect." Asha Bhardwaj, Business Development Manager

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Deployment Summary

• TIBCO's BPM software enabled joined-up government at Harlow DC by integrating information and processes between departments and services.
• Harlow developed a customer-focused culture by automating business processes from frontline staff to executive directors.

Benefits

• TIBCO helped Harlow increase its customer satisfaction to 94 percent.
• Harlow operates more efficiently because TIBCO has automated key business processes, resulting in a 30 percent increase in first-point-of-contact resolution rates. Back-line service responsiveness increased from 39 percent to 88 percent.
• TIBCO's BPM software has promoted a greater level of transparency, enabling Harlow to log, trace, and monitor all customer interactions via any contact point.

"Clearinghouses charge a fee for each transaction they deliver, but the new TIBCO architecture offers Harvard Pilgrim and its providers a new and efficient way to exchange electronic transactions. Hard dollar savings will accrue to providers, as well as to Harvard Pilgrim, by the reduction or elimination of transaction fees for millions of transactions each year." Matthew Kristin, Perot Systems

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Deployment Summary

• As part of an enterprise application integration (EAI) initiative, Harvard Pilgrim uses TIBCO's messaging software and business integration software to replace batch-driven point-to-point interfaces.
• TIBCO's business-to-business (B2B) integration software enables the real-time transfer of data between Harvard Pilgrim and healthcare providers.
• The revolutionary TIBCO-based B2B communications infrastructure is the first of its kind in the healthcare industry.

Benefits

• Harvard Pilgrim believes that its ability to communicate directly with providers without the use of third-party clearinghouses results in better service, fewer claims rejections, and significant cost savings for both providers and the health plan.
• Improved quality and timeliness of data for providers reduces errors and speeds service, improving customer satisfaction for Harvard Pilgrim plan members.

"By using TIBCO General Interface instead of a standard client/server architecture, we were able to develop our DrugMatrix product for about a third of the cost and bring it to market twice as fast." Alan Roter, Vice President of Informatics

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Deployment Summary

• Iconix uses TIBCO General Interface™ Framework to power an intuitive, high productivity graphical user interface (GUI) for its comprehensive DrugMatrix database.
• TIBCO General Interface enables Iconix to bring together the vast array of data that pharmaceutical companies require into a single, easy-to-use, and highly interactive web application that looks, feels, and performs like a thick client, yet is instantly accessible through a standard web browser.

Benefits

• Integrating complex drug data in an interactive interface helps pharmaceutical companies work more productively to bring safe, effective drugs to market.
• Using TIBCO General Interface Framework and TIBCO General Interface Builder helped Iconix bring the product to market twice as fast and decrease the development costs by two-thirds compared to building a standard client/server architecture.
• Using TIBCO General Interface to deliver a feature-rich GUI that runs in a standard web browser differentiates Iconix's offerings from those of the competition and saves customers the significant costs of deploying and maintaining a thick client.

"Our TIBCO implementation saves us money, helps us satisfy customers, and enables us to do more business. Because of TIBCO's solution, we started to think about integration differently, and change the way we conduct business. TIBCO has enabled a very positive change of mindset in the company, especially within IT." Richard Valk, IT Developer

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Deployment Summary

• TIBCO's enterprise application integration (EAI) solution integrates disparate best-of-breed applications.
• Kempen used TIBCO to implement a solution that receives and distributes real-time market data using different applications.
• TIBCO's business process automation solution enables straight-through processing (STP) for trade operations.

Benefits

• EAI enables Kempen to deploy various best-of-breed applications without writing custom integration code.
• Scalability and flexibility of TIBCO's solution enables Kempen to modify its infrastructure easily and quickly, often adding new features within one week.
• STP reduces trade order errors significantly and increases trader productivity, profitability, and customer satisfaction.
• TIBCO's solution helps Kempen provide more channels for customers to enter their trades, which can expand the bank's customer base.

"One of the big benefits of working with TIBCO's BPM software is that by the end of the implementation, we knew exactly how our processes worked. In a company such as KPN, which has more than 29,000 employees, this gives us a huge competitive advantage." Jan Peter Speijer, Project Manager

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Deployment Summary

• KPN deployed TIBCO's BPM software to automate all broadband/DSL customer requests and order processing.
• The solution integrates the new system with KPN's legacy applications.

Benefits

• The TIBCO-based solution reduced KPN's average time for order processing by 90 percent..
• KPN realized cost savings of between €150,000 and €200,000 a month due to the implementation.
• KPN estimates that the solution enabled a 95 percent reduction in errors, 80 percent order automation, and a 50 percent productivity improvement.

"TIBCO's BPM software has enabled us to streamline operations and reduce cycle time. We are so confident of fast turnaround on loan requests that we can guarantee 2 days for a go/no go decision, 2 months to initiate the loan, or we refund 200€." Philippe Mangematin, Head of Multichannel Information Systems, LCL - Crédit Agricole Group

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Deployment Summary

• Standardized on 300 back-office processes across 30 service centers.
• Re-organized back-office teams to increase process efficiency and control and introduced event-based distribution of work based on competency areas and capacity.
• Improved activity monitoring, giving the front office more visibility into project status and providing management with a view of activities per team.

Benefits

• LCL is able to guarantee fast response to loan requests - 2 days for a decision and 2 months to activate approved loans or customers receive a 200€ refund.
• Oxygen project was deployed in 18 months.
• Reduction in paperwork through automated activity routing.
• Reduction in staffing costs through process optimization and natural attrition.

"TIBCO Collaborative Information Manager provided Lion Nathan with a flexible, highly customizable and integrated framework that is expanding into new areas as our business adopts more master data management processes and continues to grow in complexity. " David Lucas, IT Architecture Manager, Lion Nathan

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Deployment Summary

• TIBCO Collaborative Information Manager™ provides a centralized master data repository integrated with GS1-compliant B2B catalogues and other systems.
• Lion Nathan uses TIBCO BusinessWorks to streamline workflow.

Benefits

• Provides a single source of accurate product information.
• Supports regulatory compliance.
• Streamlines product development and change processes from 60+ steps to less than 15.

"TIBCO's solution has proven to be solid as a rock. It runs 24x7x365 with little to no downtime. It has freed us from having to maintain a lot of custom interface code, giving the advanced Air Force operations centers we support unparalleled flexibility and solid uptime." Gerry Simon, EDS Chief Technologist

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Deployment Summary

• Project replaces custom interface software with TIBCO's messaging solution.
• Solution seamlessly integrates off-the-shelf products and custom applications.

Benefits

• Ease of use enables rapid development of satellite control system and fast upgrades.
• Real-time messaging enables more efficient utilization of network bandwidth and higher scalability.
• Fault tolerance delivers high availability.

"The implementation of an enterprise application integration tool is a major enhancement to Lombard's application architecture. The ease of use of TIBCO's business integration solution allows us to be operational earlier than anticipated." Jacques Bouvy, Director

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Deployment Summary

• With the help of Reuters financial markets expertise and TIBCO technology, the company has achieved straight-through processing (STP) and a complete business process automation solution.

Benefits

• Integration of business systems enables faster and more efficient life assurance processing.
• Automated order management reduces errors and improves productivity.
• The entire application integration project was completed quickly and efficiently.

"We needed a one-stop shop that would overhaul our entire business architecture, and do so utilizing our existing technology investments. TIBCO was able to address LSI Logic's critical needs and provide a solution with long-term potential as well." Bruce Decock, VP and CIO

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Deployment Summary

• TIBCO's business-to-business (B2B) solution was implemented in only one month, going live one week before LSI Logic's target date.
• Replacing multiple data tools in disparate locations with an e-business infrastructure created a central repository of product information.
• Complete business integration provides real-time visibility into company operations.

Benefits

• Improved visibility into obsolete parts and products saved LSI Logic several hundreds of thousands of dollars.
• A common data stream facilitates manufacturing by reducing design time and producing better, less-expensive prototypes.
• Relating customer orders to existing inventory on a real-time basis translates to speedy order fulfillment.
• Real-time visibility shortens time to market and reduces excess inventory.
• Off-the-shelf adapters simplify mergers and acquisitions.
• Automation and proactive monitoring reduce costs.

"TIBCO's software reduces development risks and costs, and makes it easier for us to integrate customers' and partners' systems. Performance bottlenecks will soon be a thing of the past." Kamilla Strass, Process and IT Project Leader

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Deployment Summary

• TIBCO's business integration software supports migration from legacy systems and enables a flexible connection between partners' and customers' systems.
• TIBCO business management software supports the modeling and execution of business processes with workflow technology.

Benefits

• The new EAI architecture has enabled lower operating costs by minimizing the complexity and maintenance of interfaces, and a faster time to market for new products and services.
• The EAI solution reduced the risks and costs associated with development.
• The optimization and simplification of certain processes, such as accounts or order entry, speeds up their completion and makes accounting processes much easier.

"We now have a common environment that allows lightning-fast dissemination of information to give fans a richer experience. We anticipate that the value we offer on MLB.com – thanks, in large part, to TIBCO – will lead to increased revenue for MLB." Joe Choti, CTO

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Deployment Summary

• System integrates 30 ballparks with MLB.com.
• Web site receives simultaneous transmissions from as many as 15 games.
• MLB rolled out an updated TIBCO network and TIBCO-enabled distributed applications in a compressed timeframe.

Benefits

• MLB.com can provide a unique service and gain a competitive advantage.
• Real-time data draws more customers to the e-commerce site.
• TIBCO's solution simplifies network management and reduces support costs.

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"Since TIBCO, we are using our ERP system in the right way and have real-time information from our distribution partner about where our shipments are and when customers have received them. Now, we can solve issues proactively and provide customers with the high level of service that we believe in." Robbie Merritt, Director of Logistics

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Deployment Summary

• TIBCO's solution integrates enterprise resource planning (ERP) order-fulfillment system with third-party distributors.
• Easy TIBCO deployment went live in just two months.
• TIBCO's solution uses business rules to validate orders and either correct or warn about shipping errors.

Benefits

• Enhances customer service by improving shipment tracking, auditing, and visibility.
• Ability to accurately track orders in real time reduces shipping errors.
• Reducing order closing time from four or five days to two days potentially increases revenue through faster billing cycles.
• Addressing shipping issues before they affect customers dramatically improves customer relationships.
• Real-time integration with the distribution partner enhances partner management and efficiency of the partner's operations.
• Ability to easily incorporate different ERP systems and additional partners into the system allows company to expand processes without reworking infrastructure.

"We've seen a substantial reduction in errors since we began using the TIBCO-based system. The number of employees needed to manually correct errors has gone from ten people to three people. That, coupled with our migration from paper to EDI transactions, has enabled fewer workers to handle a much larger transaction volume. I don?t think we could have accommodated all of the EDI transactions without the automation enabled by TIBCO." Michael Alper, CEO

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Deployment Summary

• Meridian deployed TIBCO's B2B integration software to automate EDI transactions with customers and speed claim processing.
• TIBCO's business integration software enables integration of dissimilar claim processing systems.

Benefits

• Automated transactions are more accurate and less labor-intensive than paper-based processes, enabling fewer employees to handle a much larger business volume.
• The new automated system allows Meridian to receive claims in minutes as opposed to up to 30 days.
• The number of employees needed to manually correct errors has decreased by 70 percent.
• Faster transactions have allowed Meridian to offer high-quality, timely services to customers at a lower cost.

"Every Muslim is supposed to visit Makkah at least once in their lifetime. As host, the Kingdom of Saudi Arabia is now better able to provide uplifting experiences to pilgrims fulfilling this important commitment through the use of the new information infrastructure at the Ministry of Hajj. Because of its great religious significance, this project was a dream for the ministry and all Muslims ? and with the help of TIBCO, it became a reality." Ahmad Ghamri, CEO

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Deployment Summary

• Sejel Technology uses TIBCO's software to build an e-government solution for the Kingdom of Saudi Arabia.
• TIBCO's business process management software speeds the approval process for visas and local businesses applying to provide services to pilgrims.
• TIBCO's business-to-business integration software makes real-time information about pilgrims available to government agencies and travel wholesalers.
• TIBCO's portal software supports the intranet that travel agencies and tour operators use to access pilgrim information.

Benefits

• Visa approvals, which once took up to six weeks, now occur in less than a day.
• The Ministry of Hajj can bring new service providers on board to serve visitors faster and more easily while qualifying service levels and monitoring quality of service.
• Travel wholesalers make data about pilgrims available online to licensed travel agencies, ensuring that visitors get the high-level services they expect.
• Improvements in hospitality services allow more Muslims to fulfill religious commitments quickly and easily, increasing the number of pilgrims served by 35 percent in the first year alone.

"Security in our environment needed to be consistent, easy to deploy, and accessible to those that are responsible for our security policies. ActiveMatrix Policy Manager has provided really good, rich integration of services for authorization." Tony Bhatti, Wealth Management Division, MLC

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Deployment Summary

• ActiveMatrix Policy Manager enables secure online access to MLC web services, which provides financial advisors with direct access to customer information as well as capabilities such as online forms submission.
• ActiveMatrix BusinessWorks is used to integrate legacy and new applications, as MLC moves to provide web services for its partners, customers, and agents.

Benefits

• Web service security policies are defined, administered, and enforced through a single point.
• Efficient deployment and administration of web services.

"With TIBCO's software, we can improve our processes and decrease cycle times. Business process management provides us with information that we can use to predict the upcoming workload, for example. We strive to keep cycle times as short as possible. Using the history to determine highs and lows per work type makes it easier to guarantee that people are available when you need them." Ruud Hagendijk, Member of the Executive Board of Directors

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Deployment Summary

• TIBCO's BPM software enables a simplified and greatly improved method for administrative processing.
• The solution tailors the existing ITC architecture to consolidate information into a single database.

Benefits

• TIBCO's BPM software reduced processing cycle times, increased the number of transactions performed online, and enabled proactive workload management.
• The solution increased the control and transparency of business processes and helped reduce the workforce by 50 full-time jobs.

"Our new identity verification service helps increase new customer approval rates, which boosts our revenue." Padraig O’Cinneide, Technical Business Analyst

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Deployment Summary

• In less than 90 days, NETELLER developed an identity verification service for its online funds transfer application using TIBCO iProcess™ Decisions rules engine software and TIBCO BusinessWorks™ business integration software.
• Future plans call for developing a predictive fraud identification service built around the rules engine and integration software.

Benefits

• Improved identity verification helps increase revenue at NETELLER by enabling higher credit limits and improved services to more customers.
• With TIBCO’s tools, NETELLER reduces the time to bring on external data sources from months to days – reducing integration costs and freeing resources for more strategic tasks.
• The new TIBCO infrastructure improves IT development productivity by offloading the management of verification parameters and data sources to business analysts.

"TIBCO has been highly effective in helping us automate key processes within the enterprise. The tools and the people at TIBCO have enabled us to accomplish challenging integrations that have streamlined the way we do business." Michael Ryan, Senior Manager of Systems Integration

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Deployment Summary

• NetApp successfully built 120 integration touchpoints using TIBCO BusinessWorks™ business integration software while replacing its ERP with Oracle 11i.
• NetApp used the Universal Application Network solution with TIBCO BusinessWorks to automate customer data management.
• The NetApp Customer Master solution enables ERP, SFA, and CRM systems to share customer data automatically.
• TIBCO BusinessWorks enables process automation and provides for automated monitoring and process management with TIBCO Hawk®.

Benefits

• Automated order management increases service capability and improves the customer experience.
• Access to updated customer data provides better insight into customer issues, enabling better customer service and facilitating cross-selling opportunities.
• Standards-based development and prepackaged integration components enable fast and reliable solution development.

"TIBCO Spotfire has incredibly broad appeal for a range of applications because of its dynamic querying capabilities, powerful visual representation and tremendous time savings. I think any hedge fund or mutual fund portfolio manager would find it very valuable." Adam Kaye, Analyst, New Leaf Venture Partners

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Deployment Summary

• New Leaf Venture Partners deployed the TIBCO Spotfire enterprise analytics platform to help it quickly analyze huge volumes of data from disparate sources, effectively and efficiently identifying trends, patterns, and outliers, which allowed them better decision making and tremendous time-savings.

Benefits

• Spotfire software combines numerous columns of categorical and relational data in a single analysis environment where portfolio managers, analysts, financial engineers, traders and compliance managers can dynamically query and interact with the variables.
• Used at New Leaf as an innovative brainstorming tool, Spotfire reveals new insights and trends that may have been previously hidden, allowing the management team to make better, faster investment decisions.

"We have high regard for the real-time data analysis capabilities provided by TIBCO's software, which enable us to introduce personalized services on a timely basis according to customer spending behavior. This results in increased profitability and a reduction in potential customer loss." Cecilia Tseung, Vice President of Information Technology and Customer Services

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Deployment Summary

• TIBCO's business integration software replaced the point-to-point interfaces at NWM.
• The EAI solution integrated key applications such as CRM, billing, order management, activation process management, and data warehousing.

Benefits

• Customer data synchronization between the billing and the CRM systems that used to take two days now occurs in real time, enabling customer service staff to respond to customer requests rapidly and efficiently.
• Implementation of TIBCO's business integration software helped NWM reduce service activation time by half.
• Data delivery to the data warehouse that used to take two days now happens in real time, enabling NWM to introduce personalized services on a timely basis and facilitate higher profitability.

"The ability to easily plug new applications and services into the portal enables us to develop very specific services and deploy them – and avoid having to roll out a whole new application." Preben Gardal-Hansen, Business IT Manager for e-Markets

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Deployment Summary

• TIBCO’s enterprise portal solution provides a common platform for building and managing a highly customized online-services portal.
• TIBCO’s business integration solution quickly interconnects portal applications to present service as a single interface.
• Reuters® Automated Dealing infrastructure is used for foreign exchange transactions.
• The portal provides market information and news, which are aggregated using Reuters News Delivery Service (NDS) and delivered using Reuters Streaming Server.

Benefits

• Ease of use enables rapid implementation of cutting-edge services.
• Standard interfaces eliminate costly deployment of separate applications and development of point-to-point connections among them.
• Efficiencies achieved through electronic trading lead to expected 100 percent return on investment (ROI) within two years for the portal implementation project.

"At the outset, we realized we needed to achieve a reduction in operating costs, improve sales, and provide a tool for predicting customer case volumes to better compete in this sector. Any new system not only had to be compatible with our IT infrastructure, but also provide visibility and monitoring of the process into the future." Helen Fagerheim, Director

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Deployment Summary

• TIBCO's BPM software designs, runs, and monitors processes for handling customer contracts and claims.
• TIBCO's software was used to implement a web-based workflow portal, which provides an easy-to-use format for employees.

Benefits

• The solution gave Nordea an approximately 40 percent increase in productivity, dramatically reducing costs per transaction.
• By using TIBCO's BPM software, Nordea increased sales effectiveness by 250 percent and eliminated the need for paper-based files, which made the processing time significantly lower.

"Almost immediately TIBCO Spotfire made us more efficient, helping reduce the time it takes for us to prepare reports. We realized as soon as we started that Spotfire enabled us to deliver a much more dynamic report that sales managers can work with, removing the burden from us to always be running new reports with different views of the data." Eugen Perez, CRM Manager, Novartis

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Deployment Summary

• Novartis , a leading global pharmaceutical company, adapted the TIBCO Spotfire enterprise analytics platform to import data quickly and easily from almost any data source – SQL server, CRM systems, Access and Excel – which allowed the company's sales force effectiveness team to answer ad hoc queries and deliver flexible, dynamic reports in record time.

Benefits

• Spotfire gave sales managers an unprecedented view into market share and performance, while providing greater insight into individual physician sales potential and sales representative performance data.

"In a year and a half, we will have built and deployed approximately 500 Web services as part of our SOA, and we estimate that 80 percent of them will be used by multiple service consumers within the bank. Most of the savings IT contributes to the corporate goals of reducing costs and increasing productivity will come from our SOA implementation." Alan Magargel, Vice President

Deployment Summary

• OCBC deployed a TIBCO-based SOA to replace its legacy middleware and to enable the organization to take advantage of reusable Webservices.
• The bank has already built and implemented over 100 Webservices, with approximately 400 more to come in the next 18 months. More than 50 percent of the services are already being used by multiple service consumers within the organization.
• TIBCO Professional Services Group assisted OCBC in forming an integration competency center (ICC) and drafting the integration framework documentation to guide the development and management of its SOA.

Benefits

• The IT department's contribution towards the bank's overall cost-reduction goals will come primarily from the reuse of existing business services that are part of its TIBCO-based SOA implementation. Managers estimate the SOA will reduce the cost of building application interfaces by 30 percent.
• The SOA enables advanced capabilities, such as a two-factor authentication system for increased security, that give the bank a competitive advantage.
• With OCBC's legacy middleware, management of the integration layer was distributed among several different application teams. The SOA has streamlined that administration by placing it with a central body that effectively manages the company's entire integration architecture.

"The ease of integrating a wide variety of business partners and internal systems using TIBCO's robust solutions allows us to offer oncology offices the right products, services, and information at the right time. This capability is absolutely fundamental to the business we operate because cancer patients depend on timely delivery of their life-saving medication." Chuck Bell, Director of Enterprise Data

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Deployment Summary

• TIBCO's solution ties together customer relationship management (CRM) and e-commerce software with a new enterprise resource planning (ERP) system.
• TIBCO's business integration software replaces 52 point-to-point interfaces.
• Custom adapter to connect CRM software with TIBCO integration software took only 14 days to develop.
• Integration ties partner systems to OTN's internal systems.

Benefits

• Process automation enables next-day delivery of cancer medications to customers.
• Open, standards-based architecture gives OTN the flexibility and freedom to choose applications that suit business needs and position the company for future growth.
• Project enables fast integration of off-the-shelf applications.
• Solution saved seven person months in reduced integration time and cost.
• Reduction in required interfaces reduces maintenance costs.

"Spotfire helps Organon achieve its ultimate goal…to enable users to turn data into information and understanding, allowing them to take the steps necessary to bringing a new drug to market faster and more efficiently." Jacob de Vlieg, CIO R&D, Organon

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Deployment Summary

• Organon, a leading pharmaceutical company, deploys the TIBCO Spotfire enterprise analytics platform across its drug discovery organization to catalyze communication and collaboration among scientists.

Benefits

• The Spotfire enterprise analytics platform is scaled to handle immense datasets and offers data integration capabilities to access multiple databases, and work with disparate software tools.
• With Spotfire, Organon significantly reduced the time spent on data retrieval and analysis, and provided scientists a homogenous interface with interactive visualizations that improved the quality and complexity of their analyses, crucial to the drug discovery process.

"TIBCO has shown that it is able to address new customer requirements with its expanded product portfolio and its professional services, especially in industries such as manufacturing and distribution, where a diverse set of non-standard workflows, MDM capabilities, and integration are critical to the solution..." Rüdiger Spies, Analyst, IDC Central Europe GmbH

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"When every second counts, we employ only the technology that optimizes our business in a real-time network computing environment. The TIBCO solution provides a more open and far more advanced technology for the high performance and scalability we require as the trading volume on our options trading floor increases." William Morgan, Executive VP and CIO

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Deployment Summary

• System replaces homegrown point-to-point messaging infrastructure with seamlessly integrated TIBCO messaging infrastructure.
• Integration unifies all trading-related systems that are responsible for generating, displaying, and distributing quotes; routing orders; and executing and reporting trades in real time.

Benefits

• System scales to accommodate massive growth in trading volume.
• High system reliability ensures smooth operations.
• Messaging solution gives traders real-time notification of trading activity.
• The messaging solution reduced development cycles by 20 to 30 percent and decreased time to market.

"We needed a far-sighted information integration strategy that would help us to manage constant changes and put us in front to meet the challenges that await us. With our TIBCO-powered architecture, we can better help our customers improve their outcomes, manage resources and changes, and reduce costs." Reinier Lodewijks, Manager of Global Application Integration

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Deployment Summary

• Project integrates 50 diverse SAP® and legacy systems deployed in 60 organizations located in 30 countries into a single, real-time architecture.
• Application-independent architecture better accommodates a quickly changing product portfolio and new company acquisitions.
• Flexible application environment allowed company to quickly switch, split, or combine enterprise resource planning (ERP) systems midstream.

Benefits

• Total cost of ownership (TCO) for the interfacing infrastructure dropped by approximately 50 percent.
• Reduced network traffic results in significant network cost savings.
• Upgrade to new ERP system enabled better scaling of architecture and less-expensive implementation with no integration downtime.
• Fluid IT infrastructure supports new business strategies that increase competitiveness, boost market position, and improve customer service.
• Integration increases profitability.

"With TIBCO's solution, we are able to interface using industry standards and obtain visibility to our supply chain, which enables us to make more accurate forecasts based on real-time information. The results are improved customer service and cost savings because we are able to decrease the burden on our internal resources." Bill Roeder, Director of Worldwide e-Business Global Sales Operations

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Deployment Summary

• Philips uses TIBCO technology for enterprise application integration (EAI), business-to-business (B2B) integration, and business process automation.
• TIBCO's solution integrates legacy supply chain and automates transactions with suppliers and partners of any size.
• Interfaces use RosettaNet™ e-business communication standards.

Benefits

• Increased supply chain efficiencies reduce operation costs and shorten time to market.
• Real-time visibility into supply chain improves forecast accuracy.
• Improved inventory management and customer satisfaction dramatically reduce customer calls.
• Standards-based tools allow secure, real-time transactions with suppliers and partners of any size.

"We now have visibility throughout the supply chain. We've increased productivity, reduced costs, and improved our time to market with new products. TIBCO has helped us transform our way of doing business and achieve great results." Dario Scagliotti, CIO

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Deployment Summary

• 18-month project integrates 6,000 distributors for automated order entry and inventory management.
• Pirelli integrates 2,500 distributors in Europe in four months.
• Accenture provides assistance for business-to-business (B2B) implementation.

Benefits

• Linking inventory and production to demand reduces inventory costs by 20 percent.
• Managed inventory levels increase sales by 5 percent.
• Improved service heightens brand loyalty.
• Real-time information improves corporate decision making.

"We have created a truly paperless office in a very short space of time and within budget. Instead of firefighting to remedy processes that have broken down at some point, we now have very strong controls over our processes. Everything is slicker and quicker." Paul Phillips, Operations Project and Process Manager

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Deployment Summary

• PBFSE automates lease management processes using TIBCO's BPM software.
• The solution provides integration to the legacy lease management system, Microsoft Word, and Crystal Reports.
• Approximately 5,000 customers are live on the system each month with approximately 7,000 letters sent out monthly.

Benefits

• TIBCO's BPM software enables fast and responsive internal business processes and a paperless office.
• The solution decreases the time needed by the relevant manager or department to approve letters from two days to real time and makes the company more self-sufficient to change processes when necessary.
• Fast processes increase employee productivity and leave more time for outbound calls.
• The solution provides management with better customer visibility and enables improved process analysis.

"TIBCO Software's predefined tools and range of interfaces allow us to map our business processes extremely quickly - much more quickly than would be possible with normal tools like SQL. This meant we were able to implement the MiFID requirements in a record time of just six weeks - clear proof of the flexibility of our architecture." Dr. Michael Schlosser, Head of Group Client Execution, Postbank AG

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Deployment Summary

• Using TIBCO BusinessWorks™ software, MiFID requirements were implemented in just six weeks.
• Postbank Systems has been using TIBCO BusinessWorks™ and TIBCO Rendezvous® since 2003 to automate and streamline processes.
• The TIBCO infrastructure links 15 different systems with each other and with the stock exchange trading systems worldwide, providing employees with stock market data in real time.

Benefits

• MiFID requirements for pre-trading and post-trading transparency in over-the-counter (OTC) securities business can be met using the existing TIBCO functionality.
• Predefined interfaces and modules mean that business processes can be mapped using TIBCO software in a third of the time previously required.
• Order data no longer needs to be entered manually in different systems; instead, it is sent to the systems automatically, for example, as SWIFT/FIX messages.
• Automating processes such as pricing and the use of internet trading platforms not only reduces the significant manual effort previously needed, but also increases the efficiency, effectiveness, and quality of processes.

"TIBCO's software gives us a competitive advantage against larger competitors (with larger IT teams) by providing an agile infrastructure that reduces development time and provides rapid return on investment." Paulo Dos Santos, CIO, PruHealth

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Deployment Summary

• PruHealth is using TIBCO software to enable business process management on an SOA infrastructure.
• First project: Developed services and applied BPM software to improve the process for managing appointments with screening partners, tracking usage, and preparing corporate bills.
• Second project: Leveraged existing services and BPM software to automate the process for receiving electronic claims from a UK claims switching organization, and validating, processing, reconciling, and routing for assessment.

Benefits

• Rapid deployment: The company acquired TIBCO's BPM software in August 2007 and had already started to deploy processes on a service-oriented architecture by April 2008.
• Achieved ROI within one year - one year earlier than projected.
• Customer engagement on the website has increased 4X without incremental marketing as a result of process improvements.
• Better visibility into processes supports audit requirements.
• Membership growth is 2X the rate of Discovery, one of PruHealth's parent companies.

"TIBCO is completely standards-based, which is one of the reasons we chose it. TIBCO also has provided us with more security and flexibility in how we communicate with partners and employees." Norm Fjeldheim, Senior VP and CIO

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Deployment Summary

• TIBCO capabilities remove the need for internally developed integration tools.
• TIBCO's Java Messaging Service (JMS) solution supports the QUALCOMM network with reliable messaging for its products and services.
• The company uses TIBCO to integrate the Siebel customer relationship management (CRM) application with employee cell phones to enable its sales force to look up contacts while out of the office.
• Integration of product data management (PDM), enterprise resource planning (ERP), document management system, and legacy manufacturing system will enable applications to share product information.

Benefits

• QUALCOMM saves on development, support, and maintenance costs by purchasing TIBCO rather than creating integration and messaging tools in-house.
• Decoupling message delivery from product components enables reliable delivery of customer billing data, even if products are down for maintenance.
• TIBCO integration increases sales force productivity by providing better access to critical business information.

"Synergy benefits have been achieved through the multichannel approach we have adopted. Innovative power and manageability have both been substantially improved, and the often complex back-office process can now be developed and managed in a uniform and unambiguous way." Henk van Dijkhuizen, Project Manager at Rabofacet

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Deployment Summary

• TIBCO's BPM product suite enables Rabofacet to manage an increasing volume of customer communications in a timely and cost-effective manner.
• The multichannel, process-oriented approach enables Rabofacet to manage complex back-office processes in a uniform and unambiguous way.

Benefits

• TIBCO's BPM software supports more than 20 sales processes and 30 service processes, enabling integrated management information to be made available for each channel, product, and bank.
• TIBCO's software has reduced handling times from at least ten minutes to less than 30 seconds, enabling Rabobank to handle more than 20,000 customer requests each month.
• The TIBCO-enabled project has decreased the turnaround time seen by customers from seven working days to fewer than three.
• Rabofacet's fulfillment center, powered by TIBCO's BPM software, provides an integrated picture of outstanding work, allowing work to be prioritized and reducing the number of back-office employees necessary to manage the process.

"By using TIBCO's business integration solutions, we can seamlessly integrate our partners – large and small – into our supply chain and manage and respond to business opportunities much faster." Viren Patel, VP of eService

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Deployment Summary

• TIBCO's business integration solution coordinates end-to-end business processes and integrates back-end applications.
• TIBCO's business-to-business (B2B) integration solution enables secure, real-time transactions with distributors and customers.
• TIBCO's enterprise portal solution provides visibility into the supply chain.

Benefits

• Renesas gains a secure, web-based environment for registering, managing, tracking, and collaborating on new design registration opportunities.
• TIBCO's solution allows seamless integration of large and small partners into the supply chain using industry standards.
• Renesas can manage and respond to business opportunities much faster.
• Speed, responsiveness, and visibility of production processes increase across the entire supply chain.
• Streamlining supply-chain processes reduces costs and improves customer service.

"We needed a strong back-end platform on which we could build for the future. Once you have a strong back end, the world is your oyster and you can build what you like. TIBCO helps make this possible." Michel Gelbart, Director of Corporate Web Office

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Deployment Summary

• TIBCO's portal platform enables Reuters to provide a single web interface for its 17,000 employees.
• TIBCO's messaging solution connects legacy applications and other systems, making it possible to query disparate platforms.

Benefits

• TIBCO technology ties hundreds of web sites into a single intranet portal.
• Users access a single, searchable data universe through their browsers.
• "MyWeb" portal provides employees with access to news, streaming video, live chat, instant messaging, and other key technologies.
• Single intranet portal eliminates duplicate resources and hardware.
• TIBCO-powered architecture establishes a robust, scalable infrastructure to support growth.

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"TIBCO has unmatched depth of experience and breadth of products. We knew that TIBCO's solution would be more mature and stable than anything else we could find on the market." Steve Luczo, CEO

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Deployment Summary

• Seagate® Information Bus integrates diverse applications and systems, and automates order management.
• Seagate Business Exchange provides XML gateway for exchange of transaction data with more than 100 partners.
• my.seagate.com portal provides customers and employees with access to Seagate resources.

Benefits

• Enterprise-wide view of all orders in real-time improves Seagate's operational efficiency and customer service.
• Fast, simple integration of new systems enables rapid growth for Seagate, its customers, and partners.
• Reliable system scales to handle 160 percent annual increase in transaction volume.
• Improved relationships heighten customer satisfaction.
• Integrated systems reduce costs for suppliers.

"TIBCO's business integration software is now the Siemens Austria company standard for all data interchange and application integration projects. The new architecture has helped us reduce IT resource redundancies and work more efficiently. Since implementing TIBCO, we have decreased interface development costs by an average of 20 percent and maintenance costs by approximately 50 percent." Walter Cech, Chief Integration Officer

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Deployment Summary

• TIBCO's enterprise application integration (EAI) software streamlines Siemens Austria's complex architecture, which was made up of point-to-point interfaces.
• The company uses TIBCO's business-tobusiness (B2B) integration software to integrate with partners.

Benefits

• TIBCO's software reduced interface development costs by an average of 20 percent and maintenance costs by approximately 50 percent.
• Using TIBCO's software company wide instead of supporting multiple integration methods significantly reduces resource redundancies and the number of interfaces for a more manageable architecture.

"It's hard to overestimate the importance of the TIBCO project to Smart & Final. The president's ability to execute business plans depends on our capacity to deploy applications that help us run our business processes more efficiently. The applications are the enabling factor, but the TIBCO architecture makes it possible to for us to quickly and costeffectively implement the systems we need." Bob Byles, Vice President of Information Services

Deployment Summary

• TIBCO's business integration solution replaces flat-file FTP integration with flexible, cost-effective enterprise application integration (EAI).
• The company deploys new supply chain management systems - including buying invoice matching, warehouse control, and logistics - that are integrated by TIBCO's solution.

Benefits

• The cost effectiveness of integrations allows Smart & Final to deploy new systems and take advantage of opportunities to increase its margins.
• TIBCO-based architecture increases business agility by enabling Smart & Final to easily add or replace applications as needed to improve its competitiveness.

"TIBCO's solution has helped us get more value out of our corporate assets while reducing IT costs and giving us superior agility and control. This is allowing us to keep pace with constantly evolving market conditions and business requirements." Francois Boucher, CIO

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Deployment Summary

• TIBCO's business integration software replaced custom, point-to-point interfaces.
• Société Générale replaced a legacy scheduling system with TIBCO BusinessWorks™ software.
• TIBCO capabilities enabled an SOA.

Benefits

• The Use of TIBCO has lowered Société Générale's maintenance and development time and cost of integration.
• Enhanced IT flexibility allows the bank to better meet changing business demands.
• SOA provides shared access to business functions across applications and helps reduce development costs.

"We needed a system that could be built quickly and could integrate smoothly with SWIFT's publish-and-subscribe architecture, in which information is instantly delivered to the right parties as it changes. What really appealed to us was TIBCO SmartSockets' complete and easily configurable API. Its simplicity and flexibility allowed us to implement the system in less than a month." Phil Hyatt, Technical Project Lead

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Deployment Summary

• New system replaces proprietary supply chain management system.
• Software includes guaranteed message delivery and dynamic load-balancing features.
• Simple, flexible integration tools simplify implementation.

Benefits

• Real-time information flow helps ensure reliable communications between different departments and their systems, results in excellent and cost-effective customer service, and prevents lost revenue caused by flight delays and cancellations.
• The scalability of TIBCO's solution eliminates system outages and adjusts to high business growth.
• New system deployed and operational in less than a month, enabling a quick return on investment.

"Without TIBCO's BPM software and the process redesign, the 50 percent productivity gain we have experienced would have been impossible." Rogerio Bronsztein, Technology Director

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Deployment Summary

• Sul America Health Care redesigned its paper-based reimbursement process flow and deployed it on TIBCO's BPM software.
• Key reimbursement process applications were integrated with TIBCO's software.

Benefits

• Sul America Health Care realized a 50 percent productivity gain in its reimbursement activities and quickly achieved a return on its investment.
• System users can provide better service because they have more detailed information about each customer request.
• Sul America has realized dramatically improved fraud detection.

"We selected TIBCO Rendezvous because it delivers benefits that are important to us, including lightweight installation, reliability, very high load capacity, low operational costs, and an easy deployment." Marcus Voelcker, Chief Information Officer for Infrastructure, SBB

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Deployment Summary

• The Swiss Federal Railway (Schweizerische Bundesbahnen, or SBB) deployed TIBCO Rendezvous as the platform for high-availability, high-performance messaging regarding train locations and other messaging traffic in its Rail Control System application.

Benefits

• SBB estimates it is saving three to five million Swiss francs ($3 million to over $4 million) per year through reduced labor costs.

"This project makes customer service in the call centers far easier and replaces several applications that were not completely interconnected." Christoph Lukesch, Manager of EAI Competency Center

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Deployment Summary

• Swisscom Mobile implemented a component-based architecture with ixtrac information consultants using TIBCO's business integration software.
• The enterprise application integration (EAI) solution integrates Swisscom Mobile's various systems, including customer relationship management (CRM) and billing systems.

Benefits

• Sul Component-based architecture eliminates interdependencies and reduces the number of interfaces, giving Swisscom Mobile a more efficient system with room for further development and additional applications.
• Solution preserves previous IT investments.
• Integration of CRM and billing systems improves customer service significantly.

"Having a single portal for T-Systems employees helped us to build a consolidated corporate identity and enabled collaboration from any location – which effectively supports our international growth objectives." Ellen Walther-Klaus, Senior EVP of Web Enabling and Relationship Management

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Deployment Summary

• The portal enables employees to sign in once so they can efficiently interact with the applications they use to perform their jobs.
• Employees can completely personalize their view of information and interfaces to meet their work requirements and personal preferences.

Benefits

• The new portal increases employee productivity by providing fast and easy access to the applications employees use to perform their jobs.
• Employee access to more complete and timely information improves customer service and decision making.
• The portal also improves efficiency by enabling geographically dispersed employees to collaborate, eliminating duplication of effort.

"When conducting our evaluation, we knew what we wanted: a proven, cost-effective, standardized, off-the-shelf technology supported by a dedicated development team. TIBCO emerged as the clear choice for implementing projects of this magnitude." Alan MacMurray, VP of Professional Services

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Deployment Summary

• TIBCO's business-to-business (B2B) solution enables real-time communication between suppliers and the Talaris application.
• Talaris implemented TIBCO's B2B solution for process flow definitions, both internally and to third-party applications.
• TIBCO's solution provides support for industry standards, including RosettaNet, eXtensible Markup Language (XML), Commerce XML (cXML), BizTalk, and Electronic Business XML (ebXML), as well as support for electronic data interchange (EDI) and value-added network (VAN) connectivity.

Benefits

• TIBCO's solution enables real-time connectivity with 120,000+ suppliers to facilitate time-critical services procurement.
• Talaris integrates suppliers in one-third to half the time it would have taken with inhouse technologies.
• Integration solution saves the company time and money on engineering resources.
• TIBCO's proven, standardized, and off-theshelf technology simplifies communication and request transformation between the core system and suppliers, using secure exchange of business documents.

"We finished the data integration design, development, testing, and deployment processes in just three months. TIBCO made the integration process relatively painless with its out-of-the-box adapters for the applications that Tata Teleservices already has in its architecture." Carl Ambrose, Senior Manager of IS/IT

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Deployment Summary

• TIBCO's solution helped Tata Teleservices to establish a real-time infrastructure across the entire company, linking proprietary and third-party applications such as Kenan Arbor/BP, Oracle® Applications 11i, and MetaSolv.
• Tata Consultancy Services, the systems integration partner of Tata Teleservices, designed, developed, tested, and deployed TIBCO's business integration solution in three months.

Benefits

• Enterprise application integration (EAI) enables savings in cost and time by eliminating the need to write custom codes for building new interfaces.
• TIBCO's solution automates the process of creating a new account and reduces the process time from 60 minutes, using the old batch architecture, to 5 minutes in the new EAI architecture.
• Customer care representatives have better access to real-time customer information and can provide faster, higher quality customer service.
• Accelerated time to market enables Tata Teleservices not only to expand swiftly in new Indian markets but also to quickly provide new services, thus remaining competitive in a highly dynamic industry.

"No part of Telecom Italia can function in a competitive, profitable manner if it is isolated from sales, billing, and customer data. The TIBCO solution allows us to understand our customers and our own business. It helps us increase profitability by cross selling our services in a highly competitive, targeted manner." Nicola Carolla, e-Business Manager

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Deployment Summary

• New system consolidates customer-related applications from 52 to 26 by eliminating redundancies.
• Project integrates Siebel customer relationship management (CRM) applications with homegrown applications and billing applications from Portal and Kenan, enabling real-time information sharing across disparate systems.
• Accenture led two-month implementation of first project phase.

Benefits

• System integration enables better up sell and cross sell of bundled services to customers and reduces churn.
• The solution allows IT to unlock value from existing systems such as Siebel CRM.
• Ease of integration reduces need for costly customization, enhances IT efficiency, and reduces maintenance and development costs.

"Our goal was to reduce customer complaints in our billing process by 30 percent. By deploying an automated process driven by TIBCO's BPM software, we were able to reduce these complaints by more than 60 percent." Julio Vidueiros, Process and Organization Manager

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Deployment Summary

• Working with IT consultant Officeware, Telefónica Brazil adopted TIBCO's BPM software to speed, streamline, and improve the quality of its product de-installation and sales billing processes for large business customers.
• Telefónica Brazil chose TIBCO's software largely because it integrated easily with legacy systems.

Benefits

• The number of customer complaints was reduced by more than 60 percent.
• The cost of customer service calls to resolve issues was dramatically reduced.
• The deployment paved the way for Telefónica Brazil to eliminate errors made in sales discounts and promotions, which accounted for 51 percent of customer complaints.
• The deployment enabled Telefónica Brazil to automate billing processes for small businesses and domestic customers.

"For the first time, we have a tool that enables us to analyze data quickly and easily pinpoint problems and look for trends. With Spotfire we can see them in real-time. Without Spotfire it is almost hopeless for us to do that." Gunnar Fagerstedt, IT Solutions Manager, TeliaSonera

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Deployment Summary

• TeliaSonera deployed the TIBCO Spotfire enterprise analytics platform to help monitor the performance of its end-to-end provisioning process, as well as to help maintain its overall market leadership in telecommunications services.

Benefits

• Previously limited to viewing individual static reports from multiple systems, solutions managers can now accurately rate performance and isolate problem areas using Spotfire.
• With real insight into inevitable day-to-day problems, the TeliaSonera team is able to quickly slice and dice information to spot and alert the organization of any specific issues as they arise, as well as to document and present problem areas that they knew existed but were never before able to visualize.

"When our customers submit a service request, they need answers and they need them immediately. TIBCO's business activity monitoring solution has enabled us to dramatically reduce initial response times, better track customer satisfaction levels, and generally become a more efficient organization." Don St. Onge, VP of Customer Support

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Deployment Summary

• TIBCO integrated several best-of breed applications using its business integration solution.
• TIBCO's business-to-business (B2B) solution enables the company to exchange data with its order fulfillment partner in real time.
• TIBCO's business process management (BPM) solution automates new-employee provisioning and TIBCO BusinessFactor™ enables real-time monitoring of customer support activity.
• Using its portal solution, TIBCO built an employee portal - "insideTIBCO" - that provides a single point of access to critical enterprise data and internal applications.

Benefits

• Real-time transfer of data turns support calls into up-sell opportunities, which have enabled TIBCO to earn an additional US$2-3 million in the first year of implementation.
• Process automation with order fulfillment partner shortens billing cycles by 15 days, enabling TIBCO to collect revenues faster.
• Real-time monitoring of customer support activities helps staff meet service level agreements (SLAs) and enables TIBCO to serve its customers more effectively.
• Employee portal increases employee productivity and enables delegation of content management, which has reduced demand for content management services from IT by 75 percent.
• Portal access gives customers and partners improved visibility into the supply chain.

"TIBCO's architecture was a very close match to our existing architecture. Within two weeks, we were able to unplug our messaging infrastructure and plug in TIBCO. We also liked the fact that TIBCO was more than a messaging company, and they had a vision for EAI, process automation, B2B technologies, and a portal solution." Terry Tutt, Senior Manager and Enterprise Architect

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Deployment Summary

• New system replaces proprietary supply-chain management system.
• Platform seamlessly integrates proprietary systems based on disparate operating systems.
• Web-based portal allows customers and partners secure, personalized, "anywhere, anytime" access to supply chain.
• Solution encompasses messaging, enterprise application integration (EAI), process automation, partner management, and portals from a single vendor.

Benefits

• Real-time demand chain handles more customers more rapidly.
• Solution preserves previous IT investments.
• Messaging solution improves scalability and reduces server bottlenecks.
• Open architecture offers portability to multiple platforms.
• Portal access gives customers and partners improved visibility into the supply chain.

"The TIBCO integration platform took the complexity out of our development efforts, and has become a fundamental part of our applications landscape." Jenny Platt, Senior Manager, Business Solutions, Toyota Financial Services

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Deployment Summary

• TFS used TIBCO ActiveMatrix BusinessWorks™ software to replace hard-coded integration with a scalable, flexible integration layer that links front-end applications with a variety of back-end data sources.
• TIBCO Adapters™ provide seamless interfaces between back-end applications, including customer relationship management and enterprise resource planning systems.

Benefits

• The new platform allows changing from proprietary client applications to a web browser interface without affecting the underlying application architecture.
• Within months of deployment, the customer self-service portal had shifted 10% of targeted customers online, reducing the number of low-complexity, high-volume calls and letting contact centre agents focus on adding value in other ways.

"The TIBCO-based solution enables us to give customers a simplified, streamlined insurance-buying experience. In fact, we’ve had customers tell us this is the easiest insurance transaction they’ve ever had." Jason Butcher, Systems Consultant, Unum

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Deployment Summary

• The Simply Unum initiative, incorporating TIBCO BPM software, integrates five workflows, 100 actions, 15 business services, more than 300 service operations, and more than 25 legacy systems.

Benefits

• Before Simply Unum, three to eight weeks would elapse between providing a quote and issuing a policy; now it takes as little as a week.

"Integration is not a new concept to TIBCO, so the technology is very stable. TIBCO treats each customer as though you are the only customer. You see that everybody at all levels wants to make you successful. We believe our TIBCO-based EAI platform will enable us to implement our business strategies by making us more agile and more responsive to customers' needs." Linda Bennett, Senior Vice President and CIO

Deployment Summary

• UTi uses TIBCO's business integration software to implement an improved supply chain tracking system for customers.
• The company migrated its Oracle®-based intranet to TIBCO's portal software and deployed a new portal for 10,000 employees within four months.

Benefits

• The solution enhanced agility and enabled UTi to deliver end-to-end custom solutions to its customers faster and more efficiently.
• Portal software reduced the amount of effort required to deliver new intranet pages and functions to users by up to 85 percent.

"With TIBCO, we are never painted into a corner. Our TIBCO-based platform supports our business initiatives with great flexibility. Going forward, I see TIBCO becoming the cornerstone of everything we do at Virgin Mobile." Tim Franklin, Chief Technical Architect

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Deployment Summary

• Virgin Mobile successfully integrated a new billing system with a customer relationship management (CRM) application using TIBCO's business integration software.
• TIBCO's software enables Virgin Mobile to connect to partner systems without the need to develop complex integrations based on a variety of technologies.

Benefits

• Ease and speed of integrating with TIBCO's software allows Virgin Mobile to respond with agility to customer expectations in a competitive market space.
• TIBCO enables high reusability of previous work, which saves time and money when introducing new services.

"Our BPM system has provided our middle managers and team leaders with a valuable measurement tool to monitor and control workload in their teams – benchmarks that can help identify problem areas and ultimately improve performance." Preben Koch, Head of IT Development

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Deployment Summary

• Vital implemented TIBCO's business process management (BPM) suite to automate new business application handling and claims management.
• Currently more than 700 employees use the BPM technology.

Benefits

• The solution helped Vital reduce staff by between 25 percent and 35 percent while maintaining consistent service levels.
• The company can now handle twice the volume of cases with the same workforce.
• Case handlers now have instant access to critical client data, which helps to keep customers well informed and avoid human mistakes.
• Vital realized return on investment (ROI) within 12 to 18 months and has maintained 99.9 percent uptime since deployment.
• The independent process layer separates processes from application logic, which makes the implementation smoother and future developments much simpler.

"If we had done the development and testing ourselves, it would have taken us weeks if not months. With TIBCO, it only took one week. The short learning curve is also impressive." Jan Lafosse, ICT Manager for Infrastructure

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Deployment Summary

• With the help of TIBCO's software, VUM has improved the efficiency of their editorial and advertising production process.
• Leveraging TIBCO's SOA platform, VUM has standardized its business processes throughout the organization.
• VUM is using TIBCO's SOA platform to create and connect services from different file formats to CCI Europe's publication production system, resulting in seamless connection with existing software.

Benefits

• Well-organized flow of information from advertisement bookings to advertisement planning and editing.
• Convenient output options to newspaper, web site, and third parties.
• Standards-based software simplifies extension and/or connection with other systems.
• All connections are visible at a glance from one central point.
• Complete, integrated administration processing for fast, simple, optimal service.

"TIBCO ActiveMatrix BusinessWorks provides Westnet with a codeless approach to SOA development. The rich set of wizards, palettes, and templates provides an experience that you wouldn't normally get in an SOA programming environment. It has significantly boosted our speed and ease of development." Adrian Fong, Information Systems Manager

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Deployment Summary

• Westnet has used TIBCO ActiveMatrix BusinessWorks in three core development projects to provide integration and rules-based data transformation that have improved the efficiency of several core customer support processes.
• TIBCO Adapter for Database manages the transfer of work order information from Westnet's core database to its automated service provisioning systems.

Benefits

• Westnet's integration team can deliver new web service connectivity many times faster than previous coding approaches.
• Manually intensive telephone service provisioning has been automated, saving time and improving staff efficiency.
• Robust integration has helped Westnet tightly link its broadband provisioning processes to those of parent company iiNet and has delivered new customer credit scoring that is many times faster than was possible in the past.

"Spotfire brings our data to life – whether it’s finance, operations or marketing – and enables us to rapidly visualize information, draw insights and take action across our business." Ed Goldfinger, CFO, Zipcar

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Deployment Summary

• ZipCar integrated TIBCO Spotfire enterprise analytics software into its core data systems, and automatically generated visualizations and interactive queries based on the data. The Spotfire platform allowed ZipCar to integrate a variety of financial and operations data sources for fast analysis, and provided greater insight into fleet utilization and member behavior patterns.

Benefits

• With the ability to analyze pricing, fleet characteristics, and to drill down beyond typical report aggregations into specific vehicle usage, Spotfire allowed ZipCar to increase its profit margin and maximize its asset utilization.
• ZipCar has successfully expanded its fleet, while continuing to realize significant cost benefits and savings.

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