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The Carphone Warehouse Dials Up TIBCO for Next-Generation Order Fulfillment Platform
TIBCO SOA and BPM Offerings Speed Delivery of Services by 2-3x and Increase Business Flexibility to Meet Increasing Consumer Demands
LONDON, January 08, 2007 - TIBCO Software Inc. (NASDAQ: TIBX) today announced that The Carphone Warehouse, Europe's leading independent retailer of mobile phones and services, has chosen TIBCO's service-oriented architecture (SOA) and business process management (BPM) solutions to serve as its foundation for an agile and flexible order management and fulfilment platform. This next-generation order fulfilment platform is designed to improve The Carphone Warehouse's fixed-mobile converged (FMC) services offering and better meet consumer needs while remaining competitive in the fast-paced communications market.
According to David Byrne, The Carphone Warehouse's Architecture Director for Group IS, "The Carphone Warehouse has a very dynamic and exciting business and is regularly launching new products and services. Using TIBCO's SOA and BPM solutions, we are now delivering the underlying IT services in 30 per cent to 50 per cent of the time it would have taken previously. Using a service-based approach means that typically, changes in business requirements have lower, more localised impact on the design and development of our IT solutions. This increases our ability as an IT function to provide high quality solutions faster, enabling our business to bring new offerings to market earlier."
The company has begun a phased deployment of TIBCO's software spanning core business functions including service activation, billing, CRM and provisioning. The Carphone Warehouse is also developing a Virtual Service Provider (VSP) capability. While initially focussed on the UK, this VSP capability will enable the company to extend services such as sales, provisioning, CRM, billing, and mediation to other European markets as well.
The Carphone Warehouse is the world's leading mobile communications retailer and generates annual turnover of over £3 billion (year ending March 2006). The company operates across 11 markets and employs over 16,000 people in its stores, support hubs, call centres, and online and direct sales teams.
Ricardo Gomez-Ulmke, TIBCO's Vice President, Global Communications Practice commented: "The Carphone Warehouse has seen exponential growth across its business in numbers of customers, employees, data and transactions. Together with TIBCO, The Carphone Warehouse is creating a truly agile and flexible order management & fulfilment platform – a platform that can keep pace with the break-neck speed of new product introductions to the market."
About The Carphone Warehouse
The Carphone Warehouse was set up in 1989 by Charles Dunstone. Today it is the world's leading mobile communications retailer, generating annual turnover of over £3b (y/e March 06), offering customers impartial and expert advice, the widest choice of the latest product and unbeatable service.
The company operates across 11 markets and employs over 16,000 people working across the stores, the support centres, the call centres, the online teams and the direct sales teams (telesales).
About TIBCO
TIBCO Software Inc. (NASDAQ:TIBX) provides enterprise software that helps companies achieve service-oriented architecture (SOA) and business process management (BPM) success. With over 2,500 customers, TIBCO has given leading organizations around the world better awareness and agility—what TIBCO calls The Power of Now®. To learn more, contact TIBCO at +1 650-846-1000 or on the Web at www.tibco.com.
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TIBCO, the TIBCO logo, The Power of Now, and TIBCO Software are trademarks or registered trademarks of TIBCO Software Inc. in the United States and/or other countries.
All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.
