TIBCO Software Accelerates KPN's ADSL Roll-out

TIBCO ActiveExchange Provides Scalable Integration Platform to Improve Connections to More Than 120,000 Business Service Suppliers

PALO ALTO, Calif., May 06, 2002 - TIBCO Software Inc. (NASDAQ: TIBX) today announced that the customer care system, that was developed for ordering KPN Telecom´s new service Epacity for xSPs, is fully operational. The customer care system ensures the smooth allocation of xDSL in the Netherlands by basing its core processes, partly, on the TIBCO platform composed of the suites TIBCO ActiveEnterprise™ for Enterprise Application Integration (EAI) and business process management (BPM) and TIBCO ActiveExchange™ for Business–to–Business (B2B) integration.

The Dutch telecom giant has brought its entire set of operational support systems together within the TIBCO integration infrastructure. These include billing, provisioning, trouble ticketing, ordering and customer care systems. The result is a fully integrated and automated environment, which allows KPN to optimize response speeds and follow the best possible CRM practices.

The solution will be used to support KPN´s new broadband service, Epacity for xSPs, which allows Internet Service Providers (ISPs) and Application Service Providers (ASPs) to offer their business customers high–speed, always–on connections for a flat fee. TIBCO ActiveEnterprise and TIBCO ActiveExchange helps to ensure that all aspects of the service run smoothly, from the initial order through to delivery, support, payment and adherence to service level agreements.

"Broadband is about to propel Internet use into a new era of rich content and sophisticated services," said Huub Zabel, program manager innovations Epacity at KPN Telecom. "Our main goal is to meet our customers´ needs. By integrating our support systems entirely within the TIBCO environment, we can not only deal with customers extremely quickly, but also ensure that everything we deliver is tailored to their needs."

"KPN needed a fast, flexible and scalable solution which would fit its changing e–business needs. Given that our platform excels in these areas, it quickly saw that we were the right fit," said Erik Hansen, president EMEA at TIBCO. "TIBCO´s technology now gives KPN the ability to implement new services faster and easier and respond instantly to customer requirements. In short, it now has operational support, CRM and business intelligence solutions rolled into a single, seamlessly integrated solution."

About KPN

KPN is a telecommunications company that offers a wide range of innovative services for consumers as well as business customers. KPN focuses on three core activities in three countries: fixed network, mobile and IP/data in the Netherlands, Belgium and Germany. Broadband is the keyword for all service categories. Data/IP, a KPN division, offers a wide variety of ICT services. It markets the IP/data services of KPNQwest and Infonet in the Netherlands. KPN Belgium does the same in Belgium.

KPN has built various networks in the Netherlands to handle the growing volume of data traffic efficiently. The networks use the capacity available on KPN´s Lambda fiber–optic network. KPN expects to use this network to market a reliable array of competitively priced broadband services and other high–quality IP–based services. KPN has introduced a new class of managed broadband services that provide wavelengths of 2.5 Gbps or 10 Gbps to carriers that need extremely large transport capacity for traffic between cities.

About TIBCO Software Inc.

TIBCO Software Inc. (NASDAQ:TIBX) is a leading provider of total business integration solutions delivering infrastructure software that enables businesses to seamlessly integrate business systems in Real–Time. TIBCO technology was first used to digitize Wall Street and has since been adopted in diverse industries including financial services, telecommunications, electronic commerce, transportation, logistics, manufacturing and energy. TIBCO's global customer base includes more than 1,500 customers such as NEC, Dynegy, BP, eBay, US Bank, The Limited, Delta Air Lines, Philips, AT&T, Pirelli, Yahoo! and Cisco Systems. Headquartered in Palo Alto, California, TIBCO can be reached at 650-846-1000 or on the web at www.tibco.com.

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Legal Notice Regarding Forward–Looking Statements: This release contains forward–looking statements regarding TIBCO´s business, customers, markets served or other factors including the ability of products to meet customers‘ expectations, needs, or perform as described that may affect future earnings or financial results. Our actual results could differ materially from such forward–looking statements. Reasons for why actual results could differ materially include if the products are unable to successfully meet customers‘ expectations, needs, or perform as described. Additional information concerning factors that could cause our actual results to differ materially from those contained in the forward–looking statements can be found in TIBCO Software´s filings with the Securities and Exchange Commission ("SEC"), including but not limited to its most recent reports on Forms 10–Q and 10–K filed with the SEC on April 2, 2002 and January 30, 2002, respectively, which identify important risk factors that could cause actual results to differ from those contained in the forward–looking statements including limited independent operating history, history of losses, unpredictability of future revenue, dependence on a limited number of customers, relationship with Reuters Group PLC, rapid technological and market changes, risks associated with infrastructure software and volatility of stock price. Copies of filings made with the SEC are available through the SEC´s electronic data gather analysis and retrieval system (EDGAR) at www.sec.gov. TIBCO assumes no obligation to update the forward–looking statements included in this document.