Customer Relations

TIBCO has adopted a global standard for agreements with its customers. Terms, conditions and policies incorporated by reference in agreements are provided here for ease of use and your continued reference. 



End User License Agreement ("EULA")
If you have not entered into a signed agreement with TIBCO, you may license TIBCO products and procure services on the basis of the EULA which accompanies the TIBCO software products on delivery.

If you require a copy of TIBCO's current form of Software License and Services Agreement, please contact your TIBCO Sales Account Executive.


Service Levels Guide

Support Guide

Equipment Maintenance Program Guide

Procuring Consulting Services from TIBCO has just gotten easier. You may procure Consulting Services from our Education or Professional Services Groups on the basis of a Purchase Order, by referencing:

Terms and conditions of an existing agreement with TIBCO and incorporating by reference Work Order Terms, or

Incorporate by reference the Consulting Terms, or

Incorporate by reference the End User License Agreement.

Appliance Leases

Equipment Return Guidelines

Inspection Report

Purchase Orders

Whether you are issuing a Purchase Order in connection with a signed agreement or as the only form of contract incorporating terms and conditions by URL reference, TIBCO has developed Purchase Order Guidelines to assist you.

Customer Privacy

Customer Privacy and Security Statement

Data Protection Statement

Promotion of Access to Information Act ("PAIA")