When I spend time talking to customers, they all seem to understand the need to transform their business to a digital world—without question. But broadly speaking, the types of characters I seem to encounter generally fall into two categories:
One group want to get their hands dirty with lots of different technology, test them out, and see what works and what doesn’t. These people are excited by technology and like to jump straight into the unknown. Another group simply doesn’t know where to start and wants to get a better understanding of how things are or how they should look before searching to see what sort of technology will help them transform.
For this second group, the sheer amount of options around technology and solutions can be overwhelming. Just trying to get a handle on everything that is possible and all of the different options available can become too much which leads to a tendency to do nothing. It’s this group of people that this blog is aimed at.
Where do you start?
Typically, a good place to start is looking at the problem in either (or both) of two ways:
- Look to assess the current state
Try to get an understanding of the current problems and ways in which they can be improved. Assess the people, systems, and interactions that go on within an identified problem area. Collaborate to really understand what is going on and how the issues could be fixed. This makes a lot of sense where it is known that a certain area is having problems. Select one slice of a known problem to understand why it is currently failing and then start to build up simple steps to rectify the problem.
- Jump straight to the ideal future state
Think about what you want the business to look like and how you see it operating in the future. How do you want your customers to interact with you as a business and how will you be able to support that future state internally? This makes more sense if there is no real pain point in the current state, but you know that you will need to adapt and improve in order to stay relevant in the market and against your competitors. You’re effectively giving yourself something to aim for and can start to plan steps to get there.
Using simple tools and methodologies, either of these approaches can be achieved easily and quickly using simple process-based applications. Process often has very technical connotations in the market and industry, but taking a business approach to business problems means that it can simply be a very efficient communication method.
Visualizing what businesses or parts of businesses look like can lead to very quick improvements or at least a very quick understanding of where the problems lie so that action can be taken.
With TIBCO’s Nimbus Maps, we’ve always taken the approach that process is for everyone, not just technical people. We wanted to create something that allowed people to get started quickly and concentrate on the basics so that users can really add value quickly and start to transform their business.
TIBCO Nimbus Maps allows you to do just by that by giving you the ability to:
- Create and define a view of a business quickly in an easy to understand language
- Drill down to as much detail as is required
- Share, collaborate, and comment on each level
- Define responsibilities and systems used
- Attach existing documentation
- Sign off and publish new users
By putting process at the forefront of your business thinking and by creating something accessible and easy to understand, you can visualize the changes you want to make to your business and what’s even better, you can communicate the changes of an exciting new world to all of your stakeholders in a single application in the cloud. Give your business people the ability to contribute to the new world and bring everyone together on your journey toward digital transformation.