For over 25 years, SofTrek Corporation has been providing fundraising software with its CRM system, as well as online marketing tools, professional business services, and other technology to nonprofit organizations. Prior to using TIBCO Jaspersoft, SofTrek faced competitive pressures to improve the analytics in its ClearView CRM solution. It offered Oracle Reports or Business Objects as reporting options, but Oracle Reports had limited formatting and required complex programming to customize reports, and Business Objects also lacked the flexibility and ease-of-use that SofTrek wanted for its customers.
“Business Objects was a separate application from ClearView, required a different sign-in, and had a completely different user interface. The combination not only had a high cost of ownership, but a low adoption rate with our customer base,” states Robert Girardi, vice president at SofTrek. As a result, enhanced analytics was the most frequent request from SofTrek’s customers.
SofTrek chose to partner with TIBCO Jaspersoft to provide business intelligence for its ClearView CRM offering. Results included cutting time-to-market by 50% and a dramatic increase in adoption. Learn how Jaspersoft empowers SofTrek customers to make faster business decisions.