TIBCO’s founder, CEO, and new owner of the Sacramento Kings Vivek Ranadivé recently claimed that when hiring, his goal is to hire people smarter than him. His premise is that the right employee should have a good grasp of the three Q’s: IQ (intelligence quotient), SQ (social quotient), and EQ (emotional quotient). Having built a company as successful as TIBCO, his methods are hard to doubt. If you take this hiring philosophy one step further, it could be argued they hold true for choosing the right technology solution to a problem as complex as finding the right person for the job.
Companies shouldn’t hesitate to use a solution if it’s better, more intuitive, and provides better results. When it comes to integrating different systems at a company, there’s no better way to explain picking the right solution than applying Ranadivé’s three Q’s.
Integration should provide information so it’s available anywhere and everywhere. When hiring people, Ranadivé posits intelligence is important because a person needs to have the smarts to add value to the business. The same applies in choosing an integration solution, as a company needs to be able to make actionable decisions based on information they can gather from their complex ecosystem.
The social quotient is important in hiring a salesperson, as Ranadivé states. A customer or prospect facing an employee should see someone who is a personable individual—one who is able to communicate effectively with people. Being social is important to a business at large because social media integration is vital for a customer to stay engaged with a brand. Being able to provide feedback and comments on a product or service is the best way for a business to learn and understand what its customers want. However, the only way to make use of customer opinions is to provide a way via apps or some other source that will allow for customers to remain engaged with a business beyond simple transactions.
According to Ranadivé, EQ is how you tell if an employee is “rock-solid reliable.” There is no better way to describe what an integration solution should be: A tool that can provide the right information to the right people, at the right time, is a must when it comes to business. Technology is not just always about the tech because a company that integrates with its people in mind will help an organization build on its sills and make processes much easier for everyone.
The three Qs of hiring an employee are essential to choosing the right integration solution. Without the right balance of them for a specific job, the employee might not be the right choice. Having all three in an integration solution is exactly the solution that every company should want and need.
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