In the past, knowledge management used to be about connecting people to documents. But, 21st century knowledge management has taught us that the collective knowledge of our workforce is iterative. A KM framework that supports social learning or conversations in context of a company’s assets—files, systems, departments and so forth—is essential. Employees should be able to see conversations, make decisions and take action from whatever device they’re using.
Can an intranet alone support all your employees needs for knowledge creation and transfer? Can a new hire find the latest brochure and tips and conversations about how to use it?
While the best form of knowledge transfer is still through conversation, how does technology play a role in syndicating that knowledge transfer?