Continuous improvement, consistency and collaboration are the ways process is managed effectively. Without it, you’re just a micromanager.
Making it Better
Business Process Management (BPM) is absolutely necessary to any company, but what’s the point if you don’t use what you know to improve? There also needs to Business Process Improvement that takes managed processes and makes it better. There is always room for improvement. Everything can get better and with the right tools, help and support, anyone and anything can improve.
Strengthening Weakest Links
Employees may or may not have the same skill-set, but they should all have a firm understanding of their position and role within the company. It is vital to ensure that business processes are handled in a way all employees easily understand. Work becomes easier, faster, and more rewarding when all your company’s employees know they are following the right process, at the right time.
The more informed an employee is about a process or initiative before work is started, the faster and more productive the person is. Instead of second-guessing and doubting every decision they make along the way, employees need to be assured that they understand their process. With the right information beforehand, employees can judge this for themselves and produce a finished product that is handled efficiently.
Teamwork Makes the Dream Work
It is not enough to just have one person on a team working effectively. It is not enough to have one team matching and exceeding expectations. For a company to really be great, every single employee needs to work at their best level. Every person at a company is responsible for something, even if it is a simple task. From the moment you are hired, to being offered a new position, you should understand what is expected of you at every step. Neither you nor your company can afford micromanagement.
There is nothing worse than receiving conflicting pieces of information in your job, or having some aspect of a task changed without knowing it. You can make process, better, consistent and drive collaboration though a single source of process truth. Each employee is responsible for ensuring their job is done to the best of their abilities, but it is the role of the company to make sure that every employee has access to the right tools to ensure that employees can do their jobs effectively. The best companies do this in a systematic way that captures and deploys process in a very organized way, and in a format and language that is easily understood by every employee.
For more information on the pervasive adoption of business process management initiatives, check out our webinar.