The TIBCO AFF solution framework has evolved into a product. Or actually 2. These help solve the “business ‘Order to Cash’ problem” otherwise known as “Fulfillment”.
- TIBCO ActiveFulfillment drives customer order validation and fulfillment processes in a dynamic, automated manner. This reduces manual provisioning processes, improves Customer experience by providing rules-driven order validation and process checking, reduces Order and Provisioning errors, and provides jeopardy management.
- TIBCO ActiveCatalog is a comprehensive and flexible Product Offering Catalog. ActiveCatalog allows business users to define new product and service offerings using a building block approach, augmented with rule definitions expressing Offer Eligibility and Provisioning Process rules.
- ActiveFulfillment is effectively a dynamic process management system, with some aspects of case management too (different processes involved over time, process changes driven by events, etc).
- ActiveCatalog includes cataloging and managing some of the business rules used in product management. Indeed business rule definitions are certainly “master data” in any organisation! This could be a trend…